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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1172 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers frequently mention the My Passport Ultra 4TB External Hard Drive's substantial storage capacity and ease of use. Many appreciate its reliability and compact size, making it suitable for travel. While the inclusion of USB-C compatibility is a plus for modern devices, some customers have expressed a desire for a longer cable and clearer instructions for the transfer software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 1,172 reviews
  • Rated 5 out of 5 stars

    The new 4tb my passport ultra

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has 4tb of storage space nice metal plated shiny shell. I like WD they ate known for their extended memory. Very relatable. Compared to the older version I like how this looks.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great little device

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is sleek and haven't had an issue with it. Got the extra storage space and am not regretting it. Extremely portable as well. Not as big as I thought it was going to be.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent product; excellent value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect little drive to keep my laptop backed up. Plenty of room, very portable and easy to connect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect hard drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great hard drive for the price. Very fast file transfers and video play back. Filled the hard drive fast and ran out of space... so I bought another. Same model, just a different color.

    I would recommend this to a friend
  • Pros mentioned:
    Usb-c

    Rated 4 out of 5 stars

    Fat USB-C drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Fastest pocket drive I ever had. USB-C to USB-C cable. Comes with a dongle for computers with USB 3.1 legacy ports. Cons: Installed WD cloud software I did not care about. Occasional noise makes me wonder about a possible mechanical issue; so far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Bought for ps4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Added all that extra memory for games. Playing them you cant tell they are not on the PlayStation itself. Very easy to set up almost plug and play.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WD - My Passport Ultra 4TB External USB 3.0 silver

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product worked well. The Geek Squad service department at Reston, VA that helped me pick it out and then did the work of downloading a laptop onto the external hard drive are always beyond excellent. They are thorough, helpful and do excellent work

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Usb-c

    Rated 5 out of 5 stars

    Great Portable Hard Drive

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent USB C portable hard drive. I can connect it all my laptops PC or MAC. It comes with an USB C cable with a USB A to USB C adapter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Long lasting brand

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. This is the only external hard drive brand that I buy. I have tried others and they have always failed after a year or two. My original Passport is still going strong after 9 years. Hoping this one lives up to that as well.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 4 out of 5 stars

    Nice hard drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used several of these external hard drives and they are a good reliable product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE THIS EXTERNAL USB

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to be able to save space in my Microsoft Edge. I am able to save 2+ hour long videos, which I couldn’t save in a small USB. I am very happy with this purchase. I even bought a second one for one of my friends as a gift. Love these.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 4 out of 5 stars

    good hard drive

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Others have stopped working but no problems with this one so far!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WD Ultra 4TB External Drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this drive. Password protected and so efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Usb-c

    Rated 5 out of 5 stars

    Great, super fast drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast with USB-C and a very solid drive. Tons of storage for videos and photos which stream well to a media server.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great External Drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great external drive. Compact, durable and the documentation was sufficient. Easy to hook up and get doc's backed up fast. Great value, too.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage capacity

    Rated 5 out of 5 stars

    Great portable drive for travel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the drive to facilitate data availability while I am traveling. It has adequate capacity for my needs and is compact and easy to carry in my carry on baggage.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight, strong, fast access and above all the size is thinner & smaller than the predecessor. Access security password can be setup which is a great feature

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    External storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device for good price, just wish it could transfer profiles on consoles.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that this external Hard Drive (H.D.) is sturdy and odd also capable of keeping many files in it. Also, I find that it is quite portable and user friendly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Passport Ultra 4TB

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality item with fast speeds, I would buy it again.

    I would recommend this to a friend