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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1164 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers highly value the ample storage, ease of use, and performance of the My Passport Ultra 4TB External USB 3.0 Portable Hard Drive. Its compact size and USB-C compatibility are also frequently praised, along with its reasonable price. While some users experienced minor issues with the included software and cable length, the positive feedback on other features outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 1,164 reviews
  • Rated 5 out of 5 stars

    Great for what is supposed to do

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its not the fastest but if you want just storage for you items, it does what it meant to do.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Some shortcomings

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This drive was a replacement for one I purchased about two months ago, but failed almost immediately. I have had this drive for less than a month and it has "self ejected" many times, forcing me to go through a shut down routine to have my computer recognize it again. It also causes numerous backup to fail because it cannot create a certain folder. Unfortunately, despite the extensive research I did before committing to several of these units failed to turn up the slew of problems others like me were having. My decision to buy three of these drives was a value judgment and the old adage, you get what you pay for and sometimes less, seems to apply here.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Easyto use and zero problems so far.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only owned this HD for about a month. As far as my 5 star rating goes I'd say it covers the following. 1) Easy setup if you know how to plug things in and have general computer knowledge. 2) Reliability seems great at this point just waiting to see how it ages. 3) Its kinda pretty if you care about that sort of thing. So for now I would say it's a great buy or who knows maybe even the Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    PS4 storage

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Quick large storage option. Works well with my PS4.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Reliable, easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WD External hard drives have served me well over the years... reliable and good design

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Good storage

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very portable and a large amount of storage for pictures and videos.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Portable drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used it on iOS. Easy to set up, helpful features, good price!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast Backup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    replaced a failed 500 GB (another brand) with this 4 TB. Easy setup Type C connect computer to drive. Pickup a longer cable if you are going to use it on a desktop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hard drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product!! So happy with this purchase!! I would buy it again!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great Drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy Setup. Just Plug and play. Very sleek and sturdy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr. Mikey

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy who helped me was very knowledgeable and patient. I am not totally digital savvy and needed the help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lee Passport 4TB External USB 3.0

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It meets my needs to extend storage for my desktop computer

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    WD Passport 4TB

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Very durable for day to day travel. Transfer speed is pretty fast.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Good hard drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This harddrive it's worth the buy so small and alot memory in it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love the speed and size of Passport Ultra

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only issue is that the USB C cable easily comes out, ejecting the drive improperly. I had my laptop checked and there was something blocking a good connection but the problem continued after that was fixed. Don't know who's to blame.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Great external hd for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This harddrive is small compact and portable perfert to travel with I use it daily.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Fast and Reliable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great drive. Provides very fast transfers and it’s reliable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I only use WD harddrives for my business

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I learned a lessen the hard way and thats why I only use WD harddrives for my business. Never had a failure like the cheap seagate crap.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Great for back up!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot of storage and ease of use. Can back up multiple devices.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Storage

    Rated 5 out of 5 stars

    Fast and Large

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this drive. It is large with 4TB. It is also fast with usb 3.0.

    I would recommend this to a friend