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Customer reviews

Rating 4.7 out of 5 stars with 1164 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the ample storage, ease of use, and performance of the My Passport Ultra 4TB External USB 3.0 Portable Hard Drive. Its compact size and USB-C compatibility are also frequently praised, along with its reasonable price. While some users experienced minor issues with the included software and cable length, the positive feedback on other features outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 1,164 reviews
  • Pros mentioned:
    Size, Speed

    Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my new external drive. It is fast and compact

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Love the external drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use, has so much room! Will use

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Fast and Solid USB-C drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and Solid USB-C drive. Easy to use and works on Windows 11

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is faster than I expected and great for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Secure and Simple!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product! WD - My Passport Ultra 4TB External USB 3.0 Portable Hard Drive with Hardware Encryption - Silver

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works fine

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this for time machine backups. Works fine and no issues. I also have a solid state that blows this away in speed, but is was 4 times the cost and half the capacity.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    a workhorse

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, while IT badgers me at work for taking up too much space (I kid you not), getting this little piece of hardware which plugs in to my many USB ports--voila! IT is off my back. Windows 10,8.1,8, and 7 all access it readily and life is grand.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    2nd WD external HD and still doesn't work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The drive is suppose to be a "plug-n-play" hard drive, but it doesn't work that way. Even after I use my password to access the drive, it will not allow me to save anything to the drive. I keep receiving "This is a read only drive". I've tried contacting WD customer service, and their response has been useless in resolving this problem. This is my 2nd drive because my first one had very similar issue. Geek Squad was great in determining my 1st drive was defective and replaced it with this drive end of Jan 2024. I'm taking this drive back to Geek Squad again to see if they can help me, but if not, then I'll return this drive and get my money back.

    No, I would not recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hi Robert, we are sorry for the inconvenience. We suggest that you try formatting the drive using a file system such as HFS+ Journaled. if you want to use the drive on macOS or use NTFS to use the drive on a Windows computer. If the problem persists, you may request for the replacement once again. Please refer to Answer ID: 8200(https://support-en.wd.com/app/answers/detailweb/a_id/8200/). Also, please know, the process is data destructive and cannot be undone, all the data on the drive will be lost! WDConnections

  • Rated 5 out of 5 stars

    LOVE IT!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This WD - My Passport Ultra 4TB External USB 3.0 Portable Hard Drive with Hardware Encryption is freaking GREAT product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worked great

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plug and play portable USB 3.0 device worked seamlessly right off the bat. Silent and stays cool.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Greak backup drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drive works great, very fast. Easy setup no issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy camper.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good unit, it has enough memory for my needs. Count me as a satisfied customer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this to store all my pictures. Saves space on my hard drive and keeps all my pictures in one place.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid, reliable drive.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We subject this drive to many rewrites as a transfer drive and have yet to have any issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    100 very nice product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    100 very nice product 100 very nice product 100 very nice product

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not great with apple os

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really easy to use with apple products. Get the one for Macs for apple products. Didn’t know they had one until after my struggles with this one.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    any port in a storm

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I literally bought this because it was the best/fastest shipped option I had in response to a failing NAS drive. - it got to me before my previous drive failed, saved me a bunch of headache, so it did the job I like the size (very portable), write speeds are acceptable, now it's my little porable hard drive while I re-think my NAS situation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good backup device

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used to back up my daughter's laptop before she moved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as it should. Not set up in the beginning for Mac, must reformat or purchase Mac version

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect, speedy transfer speeds. 90-110 MBps. Great for storing media.

    I would recommend this to a friend