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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1172 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers frequently mention the My Passport Ultra 4TB External Hard Drive's substantial storage capacity and ease of use. Many appreciate its reliability and compact size, making it suitable for travel. While the inclusion of USB-C compatibility is a plus for modern devices, some customers have expressed a desire for a longer cable and clearer instructions for the transfer software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 1,172 reviews
  • Rated 5 out of 5 stars

    External Hard Drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I needed to back up my data from my laptop. Fast and plenty of disk space.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Does it’s job

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good, gotten a few of these and they all do well. I did have an issue with this one and had to call tech service which took an hour out of my day.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect size and capacity!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this hard drive for a long business trip to store movies and pictures. Was easy to use on my both my PC and my Mac. Great price as well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This will satisfy my storage needs for video files

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am approaching capacity with my 3TB drive and needed the 4TB to accommodate many very important video files related to my consulting business.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Fast Compact HD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a Workhorse of a Hard Drive. More than enough space for all of my media files. Love this Hard Drive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the ps5

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used it for my ps5. So I can save the PS4 games there and open space on the ps5 storage for the ps5 games

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Portability is great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is amazing! Got it as a back up and for a more portable version. easy set up/conversion for a Mac.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for backing up large files.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just another winner from WD. very fast drive for moving lots of files. I used it to back up my nas drive for drive replacement.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek formatted it to be “read only”

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drive was fine but Geek restored another drive to this one and formatted is so it was read only and could not be used as an active drive. I had to buy another drive like this copy the files to a properly formatted drive. Once done I returned this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perfect external storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a desktop, high-end computer with 6TB total storage. The WD Passport 4TB with a USB 3.0 port makes the backup a perfect spot for my backups.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dont have enough space go buy one

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use external drive for my movies pictures videos that take space on my 1000tb nvme it come in good store a daya fot future use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great hard drive

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best things you can purchase for your video, pictures and music

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works as designed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to do images/backups. Works fine as advertised.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hard Drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to use as a back up. The 4 GB capacity is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hums right along....no prob...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and sturdy back up drive. I’ve had it for a few months and it’s been a reliable drive with no issues. Like the usb3 connectivity.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 3 out of 5 stars

    I like it so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product size is acceptable. The quality is good but not the best. It is good for ok price. I like it and recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I need, password protected, plenty of TBs without the extra bulk

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not exactly plug and play

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After downloading various apps associated with the unit - I had several days of interrupted usage. After finally removing the password protection - seems to be working. Had other units such as Free Agent Go Flex - that worked correctly after initial plug in

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works as advertised.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used to replace my 2TB MP Ultra drive. So far so good! Reformatted to ExFat to be used by both Windows and MAC OS.. no problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my game systems and does the job. Quick saving times and speeds and easy to transfer files to and from. No issues yet.

    I would recommend this to a friend