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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1164 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the ample storage, ease of use, and performance of the My Passport Ultra 4TB External USB 3.0 Portable Hard Drive. Its compact size and USB-C compatibility are also frequently praised, along with its reasonable price. While some users experienced minor issues with the included software and cable length, the positive feedback on other features outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 1,164 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent passport HD

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent passport HD it replaced my older hard rice

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Solid and dependable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No USB-C but WD has gotten a lot more reliable. Serves my needs (video projects)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4TB Wow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comes with new 3.1 c ports and adapter for Xbox. You won’t run out of memory anytime soon.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm. Have had no issues with it. Great storage potential.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great External USB 3.0 Hard Drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It comes with an optional USB-C connector for faster transfer speeds if your computer has such capabilities. Otherwise, it still works fine from a normal USB connection. This is the fourth one that I have purchased. No issues or problems at all.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Tons of space

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a bunch of these for use backing up data at work. Reliable and not too expensive.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Good Storage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for photo back up storage. Keep your keepsakes safe.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great drive, works well. these have been extremely reliable for me

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    External hard drive

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and very easy to use. I would buy another

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works as intnded just fine, fast. Best buy has the best stuff in reality.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Ease of use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this external hard drive to safeguard my clients information. It was very easy to transfer and access the info from another computer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great purchase. Easy to use to beginners. Backs up quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great storage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instead of having many USB,with different storage sizes, now I carry only one.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this little unit is perfect to carry around for additional storage. esy to use.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bit pricey !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's a bit bulky & pricey, especially since this product hasn't changed much in years -

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    good portable storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to back-up my photos. So far it has worked great and is easy to use.

    I would recommend this to a friend
  • Cons mentioned:
    Software

    Rated 2 out of 5 stars

    disappointing drive

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The drive works okay. The software program would not load on my computer. Could not use the backup and utilities programs.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed, Storage
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Fast FAST Drive

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first 4 TB drive. It’s amazing how much storage one can get on a drive this size. The silver and gray metal design is attractive on my desk and it’s the same two-tone color as my HP computer, so it looks great and works as well as it looks. This is the fastest non-solid state drive I’ve ever seen. I was able to back up my entire laptop with transfer speeds of over 100 Mb/sec. My older “My Passport” drive maxed out at just 35 Mb/sec. Very impressive. The transfer cable is terminated with a USB-C connector which is becoming more and more popular especially with newer laptops. Don’t worry if your computer doesn’t have that port, the drive comes with a standard USB-A adapter which is what I used for those transfers with excellent speed. When I get a new laptop, I’ll be able to remove that adapter. Other thoughts: The drive is very quiet, you can hardly hear those disks spinning around in there. It also remains cool. It does not require any power connections, getting all its power from the single USB connecter to your computer. It’s appreciated as something I DON’T need is another cable on my desk taking up AC power. The drive comes with a three-year warranty. At this price point, it’s an amazing value for such a fast device with this much storage capability. I’m old and I can remember how the first Western Digital drive I ever bought was a 40 Megabyte drive in 1987. It cost $495 !

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Well worth it!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cost is a little steep but it's well worth it to have so much space

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great drive to back up yours nice and fast. Highly recommended

    I would recommend this to a friend