Memorial Day SaleEnds 5/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.7 out of 5 stars with 1172 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers frequently mention the My Passport Ultra 4TB External Hard Drive's substantial storage capacity and ease of use. Many appreciate its reliability and compact size, making it suitable for travel. While the inclusion of USB-C compatibility is a plus for modern devices, some customers have expressed a desire for a longer cable and clearer instructions for the transfer software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 1,172 reviews
  • Pros mentioned:
    Usb-c

    Rated 5 out of 5 stars

    Easy and fast

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good structure, solid. The new usb-c is really fast! Get it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice hard drive

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was quick and easy to use, with a great amount of storage

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 1 out of 5 stars

    Terrible Hard drive for MacOS

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This western digital drive, although formatted with HFS+ from the beginning, failed on me within a matter of weeks with very minimal use. I had barely used a terabyte of the four total terabytes within this drive, and now it won't show up on my desktop or in Disk Utility. Big no go for mac users. Buyer beware.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Lots of storage

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent product for storing all my photos.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great drive

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great external drive. Works great, is super fast and we have used it on both a Mac and a PC and it works perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Usb-c

    Rated 4 out of 5 stars

    Works okay with windows

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This hard-drive is okay, however I would recommend purchasing the apple one for apple products.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works well

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected...portable...excellent I/O time...

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    it's okay

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they Date is fast to receive but if i move to my other laptop it will not connect, my friend also tried it on his laptop would not connect

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    My Passport Ultra

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average external hard drive, could be slimmer in size

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    easy to use

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This passport hard drive is portable and easy to use!

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Dependable Drive

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice dependable drive for the money. Works as described!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Included cable is useless

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems robust and well made, similar to other WD products. I owned several WD HDDs over the years and never experienced a problem. The old WD HDDs still work. I bought this one solely because of the USB-C connection. I wanted to plug it in my computer without using adaptors. It was very disappointing that the included USB-C cable was bad. The connections did not fit in the USB-C ports on my computer or in the HDD. I had to spend and extra $20 on a new cable. This is the reason for 3 stars, for not recommending to a friend, and only one star for "value".

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great drive

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this drive daily. Highly recommend for anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for Ps4

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchasing to expand Ps4 memory. Works like a dream

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ultra Small Hard Drive

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this to store a backup for my desktop daily.

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Great backup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything I wanted with room for more photos.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and Good

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked it... Still need to be careful while handling, but over all is good. I use this for permanent backups and I store the disk in a safe place... but I already lost one of this guys just with regular use... one day it just stopped working... switching to SD is a better options... but $$$

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mmmmmmm...

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the cable is a little too sensible so basically you need to be working as static as you can.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast saving and loading. Very quiet. Solid build..

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Quit working after 1 year

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this drive for a little over a year. I'm a photographer, so I have thousands of photos on this thing. This is probably my 5th external hard drive in my career. All of a sudden, the drive will not be recognized on any computer. I have tried changing the cord, using different computers, using the WD software. Nothing. A year's work is gone and I will have to pay someone to try and retrieve it. I won't be purchasing this brand again. I'm heartbroken. Make sure you are backing up your backups!

    No, I would not recommend this to a friend