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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1164 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the ample storage, ease of use, and performance of the My Passport Ultra 4TB External USB 3.0 Portable Hard Drive. Its compact size and USB-C compatibility are also frequently praised, along with its reasonable price. While some users experienced minor issues with the included software and cable length, the positive feedback on other features outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 1,164 reviews
  • Rated 3 out of 5 stars

    it's okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they Date is fast to receive but if i move to my other laptop it will not connect, my friend also tried it on his laptop would not connect

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected...portable...excellent I/O time...

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Included cable is useless

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems robust and well made, similar to other WD products. I owned several WD HDDs over the years and never experienced a problem. The old WD HDDs still work. I bought this one solely because of the USB-C connection. I wanted to plug it in my computer without using adaptors. It was very disappointing that the included USB-C cable was bad. The connections did not fit in the USB-C ports on my computer or in the HDD. I had to spend and extra $20 on a new cable. This is the reason for 3 stars, for not recommending to a friend, and only one star for "value".

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This passport hard drive is portable and easy to use!

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Dependable Drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice dependable drive for the money. Works as described!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Quit working after 1 year

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this drive for a little over a year. I'm a photographer, so I have thousands of photos on this thing. This is probably my 5th external hard drive in my career. All of a sudden, the drive will not be recognized on any computer. I have tried changing the cord, using different computers, using the WD software. Nothing. A year's work is gone and I will have to pay someone to try and retrieve it. I won't be purchasing this brand again. I'm heartbroken. Make sure you are backing up your backups!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this drive daily. Highly recommend for anyone

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Perfect for Ps4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchasing to expand Ps4 memory. Works like a dream

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Ultra Small Hard Drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this to store a backup for my desktop daily.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great backup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything I wanted with room for more photos.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and Good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked it... Still need to be careful while handling, but over all is good. I use this for permanent backups and I store the disk in a safe place... but I already lost one of this guys just with regular use... one day it just stopped working... switching to SD is a better options... but $$$

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mmmmmmm...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the cable is a little too sensible so basically you need to be working as static as you can.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast saving and loading. Very quiet. Solid build..

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    This works well so far.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set this up for the game library. This works well so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what i needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it says, it can be connected directly to my galaxy Note 9, (not recommended) but I did saved some drawings straight from my phone to the unit, no problem and it did not consume the battery at all, the reason you want to put it in the pc first is to edit your file before storing it.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    so far so good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far i have had no issues with it, just needed alot of space

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful Sturdy Hard Drive

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    USB-C connection makes editing video with this hard drive quite easy. Are use it mostly for media files and instead of having to move the files to my hard drive to get a better reading right speed, I can now simply leave it on the external and not have to worry about lag.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Small size, lots of storage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for a photo scanning project. Scanned about 1500 photos and stored them on this 4tb external Hard drive. Worked great. Can’t speak for longevity, but getting the photos onto it was no problem. Didn’t even make a small dent in the 4tb

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Failed in less than 1 year

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Less than a year - the drive failed. I am now unable to retrieve my data. WD is great with replacement, but it doesn't recover my data. Be careful the type of hard drive you purchase

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daily external hard drive. The size is small and light enough for EDC.

    I would recommend this to a friend