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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1164 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the ample storage, ease of use, and performance of the My Passport Ultra 4TB External USB 3.0 Portable Hard Drive. Its compact size and USB-C compatibility are also frequently praised, along with its reasonable price. While some users experienced minor issues with the included software and cable length, the positive feedback on other features outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 1,164 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was easy to hook up and save a large amount of files.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Wd my passport

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device Can back up any time and gives me peace of mind

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent hard drive

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this about three weeks and so far it’s been a fantastic hard drive with great speed. I recommend to get a case for it if you travel just for each of carrying it and the cord, but other than that, I highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast, small, quiet.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet as far as HDDs are concerned. I have yet to hear it when it is working. Faster than any external drive I have had since it comes with USB-C. Not much else to say other than it is going to cost just a little more for that USB-C speed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Passport.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with my “My Passport” backup so far.I hope I don’t have problems with it like I did with my “Seagate” which I purchased to store my digital photos on. I may never be able to retrieve them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy return customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been buying these Passport drives for backups for years now. These have not been a disappointment, we don't have problems with them, they seem to last forever, and I've not personally ever had any problems with data loss using these.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it. Love it. LOVE IT

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Talk about Awesome. This little guy here was so fantastic that I went and bought another. It is solid state so you do not have to worry as much about failure.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Solid

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice usb c hard drive plenty of storage for a backup

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wish the speeds and reliability of this hard drive was better. sometimes hooking it to my phone (s21) long load times just for viewing. be sure to format the hard drive on your main system of use. almost lost 5 years worth of video captures. very scary.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 1 out of 5 stars

    My Passport Ultra 4TB External USB 3.0 HDD

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased nov., 2021. It's having problem and losing files. have to format it twice already and it is still not working . i would not recommend this to anyone looking for such a drive.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 4 tb passport has a lot of storage great for gaming

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and does what it needs to. Only downside is depending on your computer it can be a little confusing to set up. Like for me I had to go into my computer settings and change stuff before I could use it but that might of just been my computer. But I looked it up online and found what I needed to change without a problem

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great for a beginner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gives you self explained options on how to use this

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Junk!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give these portable hard drives zero stars, I would. I had one fail, without being dropped or handled poorly. I had 2 others on hand to back up the first. One of those has since failed and the second one is on the way out. I have nothing good to say about them other than they are a handy sized paper weight.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Tight USB C connection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The USB-C connection is too tight and hard to plug in and out.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my grandson, so I don't know anything about it. However, he was thrilled with it and it was an excellent Christmas gift.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect external storage for my xbox one

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the 500 gig xbox one and needed some more storage. I don't notice a huge amount of game lag when playing from the external storage. It also transfers data fairly quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good value for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had the 3 TB model for a couple years... Very happy with the purchase. Added a second with 4 TB and a type C connector. Works just as it should. Would recommend to a friend.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bougt to back up at work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works ok very slow, too 30 hours to back up 1.7 TB

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    " Great Hard Drive"

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great hard drive. We store pictures and video on it and the picture qualty is excellent. I would recomend this product to anyone.

    I would recommend this to a friend