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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1172 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers frequently mention the My Passport Ultra 4TB External Hard Drive's substantial storage capacity and ease of use. Many appreciate its reliability and compact size, making it suitable for travel. While the inclusion of USB-C compatibility is a plus for modern devices, some customers have expressed a desire for a longer cable and clearer instructions for the transfer software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 1,172 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great for a beginner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gives you self explained options on how to use this

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Tight USB C connection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The USB-C connection is too tight and hard to plug in and out.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect external storage for my xbox one

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the 500 gig xbox one and needed some more storage. I don't notice a huge amount of game lag when playing from the external storage. It also transfers data fairly quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my grandson, so I don't know anything about it. However, he was thrilled with it and it was an excellent Christmas gift.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Junk!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give these portable hard drives zero stars, I would. I had one fail, without being dropped or handled poorly. I had 2 others on hand to back up the first. One of those has since failed and the second one is on the way out. I have nothing good to say about them other than they are a handy sized paper weight.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very good value for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had the 3 TB model for a couple years... Very happy with the purchase. Added a second with 4 TB and a type C connector. Works just as it should. Would recommend to a friend.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bougt to back up at work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works ok very slow, too 30 hours to back up 1.7 TB

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    " Great Hard Drive"

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great hard drive. We store pictures and video on it and the picture qualty is excellent. I would recomend this product to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice backup option

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this hard drive to back up the data on my laptop and it works just like it should. A nice external backup option.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It seems fine so far!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is fine. The Geek Squad lady who recommended it to me was terrific. Her name is Angelica and she works in the Culver City Store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great external drives.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used the Western Digital Passports before and have been very satisfied. This drive continues to be all that I expect from the brand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super easy to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only item that I would change on the drive would be to put the "on" light on the front of the casing. Otherwise the drive is perfect and super easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Compact Hard Drive

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like the small size and ease-of-use of this hard drive. We have several WD hard drives and will continue to buy as needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Backup Drive

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this product for a while and so far, have had no problems with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it's supposed to do. Storage is no problem. Wish there were additional in store options but made it work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good value for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this product for extra storage on my computer. It seamlessly operates with the computer and the backup software works flawlessly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    4TB - Fast USB file transfer

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a 4 star because it was a little more expensive than what I wanted in a 4TB external. I bought it anyway because it was at a time when HHD's were hard to come by due to the pandemic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as designed!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of the box, this item was properly formatted and offered with a suite of applications to enhance and maintain its reliability.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fast and properly weighted

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of my big problems with a lot of these portable drives is that they slide around or are so light that the cord can move it. This one is well with and doesn't slide around. It boots up quickly and quietly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product, great price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, have used WD items before and always had good luck with them

    I would recommend this to a friend