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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1164 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers highly value the ample storage, ease of use, and performance of the My Passport Ultra 4TB External USB 3.0 Portable Hard Drive. Its compact size and USB-C compatibility are also frequently praised, along with its reasonable price. While some users experienced minor issues with the included software and cable length, the positive feedback on other features outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 1,164 reviews
  • Rated 5 out of 5 stars

    Excellent External Drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Each WD drive I have ever purchased has worked flawlessly and the built-in encryption is a plus. Very much a fan of WD products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great hard drive. I first got the Seagate and it didn’t work out of the box. Should’ve gone with this one from the start.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good size

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed this for my work. Great for storing lots of data.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good hard drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good build quality and it seems to work well with my mac book air

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broken a year after purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this drive last year almost to the day, and found out it no longer works today. Do not recommend.

    No, I would not recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hello Raymon, We recommend that you try connecting the drive to another computer using a different cable and ports. If the drive creates same issue with another computer then open a ticket with the error screenshots if any at https://support-en.wd.com/app/askweb our technical team will get in touch with you at the earliest. WDConnections

  • Rated 2 out of 5 stars

    Not working

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not working. Im have formatting issues. Formatted this item over and over atill same issues.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop Backup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this to back up my Laptop Photography Files. I own a other WD Passports and have never had any problems with them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4TB sleek and compact

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this for a month to back up my large music library programmed it update automatic.. seems to work fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A++++++

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues, works as described, no issues. Easy to connect and use with my MacBook.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST BACKUP SOLUTION FOR VIDEO EDITING

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best backup solution to 6K video editing when working with cameras like the RED Dragon!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It's a Hard Drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this drive hoping the USB-C interface would mean faster backups, but for some reason, this drive seems even slower than my older USB 3.1.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    WD - My Passport Ultra 4TB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get a new Passport w/ every computer purchase. This one will be amazing for extra storage, etc. I love My Passports!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hard drive

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and very large store. Highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Things have changed since the last time I had to upgrade memory. So easy and Best Buy employee was very helpful

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good hardware, poor communication

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The drive itself does what it should, and it is visually pleasing. It came with software that would not install after numerous attempts and wasted time. Then I called customer support and learned that it was obsolete. I had to download something else from their website. I think the drive should have come with a warning label that the user would have to call customer support, since the software already on it was obsolete.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    WD HARD DRIVE REVIEW

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hard drive is great! Works like a charm. I had problems with my old one. It was the same one but a different model. This one works so much better.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I love the security to be able to store my picture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love having this for the security of being able to store my pictures and my information in case I lose my phone or my computer crashes my pictures are very important to me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This drive is great For multiple files and protecting them in case your system dies on you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wd ext hdd

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well. just like any other hdd and i was able to price match to amazon.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceptional quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this every day to complete my backup. The Western Digital (WD) products are always reliable!

    I would recommend this to a friend