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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1172 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers frequently mention the My Passport Ultra 4TB External Hard Drive's substantial storage capacity and ease of use. Many appreciate its reliability and compact size, making it suitable for travel. While the inclusion of USB-C compatibility is a plus for modern devices, some customers have expressed a desire for a longer cable and clearer instructions for the transfer software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,172 reviews
  • Rated 5 out of 5 stars

    Just what I needed.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I needed and I git a great price for it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great remote hard drive.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As stated, a great external hard drive for storage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product ... Super fast ... excelent cables

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the product ... has USB C and USB 3 cables ...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    my backup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The back up lumps everything together Hard to locate a particular file

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Portable Hard Drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great usb C drive. Comes with USB A adapter in the box.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great external hard drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value, easy to use. Case feels high quality!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Drive failed in less than 2 months

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought this drive was just what I needed since I was limited on USB 3 ports and had a spare USB C port, which this drive uses. Unfortunately, it failed in just 2 months. I was using it as storage, not for a backup so I will have to dig much data out of my back-up drive.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    help

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i need help i don`t know how it works can you help me

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Too slow for large data system backups

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way to slow to backup a large capacity disk drive. My 1.3 Tb took almost 12 hours to run a backup. OK for spot use such as backing up individual folders. With all the Covid worries, it wasn't worth risking my life to return the item at the store.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unable to make work on my older model PC Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was never able to successfully install it on my PC operating under Windows 10. And each of the help email correspondences came after 24 hours and their solutions didn’t work. So I returned it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Read the label

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this external drive because it needed a tech savy genius to adapt it to a mac. I bought two different ones and returned both. I discovered the other Best Buy in my area carried specific drives for both macs and windows systems. What a concept! Guess which store got my business.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    it's OK do the job

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's OK do the job not expensive for extra you can have it

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    DID NOT FIT

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is good, but did not fit the requirement of what I needed

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product overall very satisfied with the quality.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    awful

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    stopped working after 9 months had to spend hours trying to retrieve the data, still haven't found a solution.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect for on the go

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent product for when you need to take data on the go.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not for long term storGe.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 5th one purcjased. They had problems with plug that i thought was fixed but now it is internal partition problem and will not open. I am going to lose 15 year of work data due to this issue.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good external

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This would be a lot better with instructions. There is none

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I took 1 star because it was not already for apple OS

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Lots of storage, but pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device certainly has a lot of storage, but it costs more than it should. I bought the priciest one with features I probably didn't need. I recommend buying the cheaper version.

    No, I would not recommend this to a friend