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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1171 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers frequently mention the My Passport Ultra 4TB External Hard Drive's substantial storage capacity and ease of use. Many appreciate its reliability and compact size, making it suitable for travel. While the inclusion of USB-C compatibility is a plus for modern devices, some customers have expressed a desire for a longer cable and clearer instructions for the transfer software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,171 reviews
  • Pros mentioned:
    Size, Storage capacity

    Rated 5 out of 5 stars

    So handy.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to back up your own files. Who needs a cloud. Holds large amount of data and photos. Small size is great to store or slip into a bank box.

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Little more piece of mind.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I got this so I could keep my svg files separate from my computer so I could always have them in case of a computer crash. So far it has worked terrifically. If you have files or pictures you never want to loose this is the absolute best way to be sure you will always have them. After loosing too many during a computer meld down several years ago I have a larger external backup drive, and every several years I back them up also to new external backup drive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great external HD for gaming

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Husband recently got a gaming laptop, but I cheaped out on the memory. He now runs all his steam games off this external drive, won't run out of memory and if he needs an upgrade to his laptop everything is stored here. Not noticeable that the laptop needs to read from the external drive. Plus I can schedule back-up for what is stored on his drives and he doesn't even know it's happening. Perfect addition for the non-computer techie who likes to plan games.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Use for DJ

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for data transfer as well as running off of the drive itself.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability, Storage capacity

    Rated 5 out of 5 stars

    Good storage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for a bigger storage device that was 3.0 and as fits the bill very good drive been very reliable And it had a good price on it

    I would recommend this to a friend
  • Pros mentioned:
    Usb-c

    Rated 5 out of 5 stars

    Great Hard Drive for Cell phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this so I could load it up with a bunch of digital media to use with my Samsung Note 8 directly. It works perfectly!!! Make sure you plug it into your phone FIRST before loading it up with media (lesson learned the hard way), so it can format it. After that you can go back and forth between your phone and your computer. It will drain your phone battery faster, but that should be expected. It has my recommendation for those want the convenience of USB-C. It also came with the USB-A adapter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Has USB-C!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice that it comes with USB C. Works fast. Designed well.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability, Storage capacity

    Rated 5 out of 5 stars

    Perfect drive for Adobe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We keep all photos and lightroom classic catalog on this drive since we got a macbook with a small storage space, dont even see a lag!

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Good value for money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with price and performance. Longevity will be the test, but so far so good!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage capacity

    Rated 4 out of 5 stars

    External harddrive thats easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, plug and play , quick way to add storage to a computer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my back up external drive to another external drive. It's easy to install, easy to use, and compact.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Its the little things that help you be happy !!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for storing photos, because we love to capture those little moments within time that are gone too soon in life ! Within each photo is a time that stood still that reminds us of how precious life is !!

    I would recommend this to a friend
  • Pros mentioned:
    Size, Usb-c

    Rated 5 out of 5 stars

    Good - in general, and for Time Machine in my case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For use as a Time Machine backup for my Apple Studio, this 4TB drive, with USB-C (fits Thunderbolt ports), has proven both convenient and reliable. Its small size allows storing in a drawer between backup events.

    I would recommend this to a friend
  • Cons mentioned:
    Software

    Rated 4 out of 5 stars

    Great storage device, but ...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This storage device works a treat on my MacBook Pro. However, I loaded the WD software that came with the device and immediately had problems with this and other disk drives, especially with Time Machine and an older RAID system that's been solid for years. Buy the device, but load the software at your own risk. I'll concede that there may have been cockpit problems on my part, but uninstalling the WD software as recommended in an article found on the web brought my system and drives back to normal.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Reliability

    Rated 5 out of 5 stars

    Great Hard Drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband purchased this and says its great. Easy to use and seems like it's going to last him quite a while.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value for money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great produ t for transferring photis off of my old PC.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage capacity

    Rated 5 out of 5 stars

    Portable and large storage. Perfect!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this thing, keep it in my camera bag constantly. Bulk storage and portability. Great combo.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage capacity

    Rated 5 out of 5 stars

    Gr8 Storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to use as a storage for digital movies--works great!! Now I can take all my stuff on the road in a small package!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extra Storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really fast & easy to use! Great product! I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage capacity

    Rated 4 out of 5 stars

    Good External Hard Drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light and portable and high capacity. I have many WD external hard drives and they work good.

    I would recommend this to a friend