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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 539 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers often highlight the ample storage capacity, ease of use, and compatibility of the My Passport Ultra for Mac 4TB External USB 3.0 Portable Hard Drive. Many appreciate its convenient size and the USB connection. Positive feedback also focuses on the drive's reliable performance and speed. The product is praised for seamlessly integrating with Apple products.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 539 reviews
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Excellent drive for IMac

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent drive and user friendly. Lots of storage space.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    iMac backup

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was time to replace my old backup disc This one is a better size, smaller Quality is great, and, it is made for iMac backup

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My Time Machine for my new iMac..

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a perfect fit for my new iMac.. Worked flawless for backing up my computer!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A great great drive for a MacBook Pro.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect portable drive for my MacBook Pro. It also works well with my PC.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Speed

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought one a month ago. It's been working just as good as it describes. Big size, fast speed, quiet. No problem as far. So I bought another one. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Passport Ultra

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased my Passport Ultra for Mac. I have many others but this one seems more solid and I needed a new one to replace an old one for important backup. WD is the only external drive I use since I've had trouble with other brands.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Great little harddrive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size and carry ability when traveling and at home. Very good sized memory for backing up several products.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    4TB WD external hard drie.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I wanted. Easy to use, portable, lots of memory, and formatted for my Mac. I wanted this to back up my photos, many of which are shot in RAW.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great drive for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great drive for the price. It was already formatted for my Mac so all I had to do was plug it in. It’s been about a month and I haven’t had any problems.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Good for traveling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice capacity and portable , It’s very good for any proyect ,music ,picture ,design

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 4 out of 5 stars

    Perfect

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This slim and compact external hard drive is exactly what I needed. Light weight and comfortable. More storage space than I need, thus far.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Solid External

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this for a few months now. It's been reliable, fast, and critical for my work as a photographer. Love it. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working as advertised. I have no issues with this!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best External Hard Drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was easy to sink to my Mac, and downloaded my many files quicker than I anticipated. It was a great value for the storage space too. I would highly recommend this as a "Best Buy"!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Great External Hard Drive

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this for almost a year now. Very easy to use and dependable. I backup all my work with this!

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, good extra storage for your files. Compatible for Mac

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    WD support is horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy another Western digital product. I purchased this passport and moved 10,000 photos that were just digitally scanned for the request of an Apple technician. They mentioned that iCloud was not the best way to store photos and then I should move them to a separate hard drive. I purchased this passport and moved everything and then began hours worth of work of organizing the photos by year and person, saving it only on the passport before moving them back to iCloud or Google photos. Within a couple months, the passport stopped working and the data was unrecoverable. I went to a recovery center and the estimate was $13-$2700 to restore the data. The motor for the Passport was not spinning so the motherboard needed to be replaced and it was gonna be a minimum of $1300. I filed a claim with Western digital and after several conversations, they said that they weren’t going to reimburse me for what I paid for the passport or for what I paid for diagnostic services because I didn’t buy it directly from Western digital. I have gotten a complete runaround from WD and the frustration of having to start over on organizing all of these photos once I eventually pay the scanning company to send me a new download has been overwhelming. I have lost hours of time and organization, and the chance to provide all three of my kids with a beautiful book for Christmas as a result. It’s a matter of the company reimbursing me for roughly $150 for the passport and the $400 for the diagnostics and having to fight for any resolution. To be told they cannot provide reimbursement because it was purchased through Best Buy is unacceptable. Never again will I buy a WD product!

    No, I would not recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hi, We apologize for the trouble and would like to investigate the case and understand how frustrating it must have been to lose access to your important files.. We kindly ask you to reply to the existing support case or share the current support case number and your email address via direct message to our social media support handles @westerndigital. This will enable us to review the concern. WDConnections

  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great for backup and storage

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This hard is good for storage, if you don't want it put to much things on your ssd. Although it's not the fastest, it doesn't take to long got downloads. I would recommend a ssd for everyday use downloads but this is great for backup storage.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    4 tb storage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product bought it to replace my1 tb drive and I put everything on here and still have so much room left! It’s a little bulky compared to the 1 tb but worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great external hard drive to use with Macs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed an external hard drive where I could store all those iPhone photos that I'd taken but were now bogging down my iPhone memory. I didn't want them to be part of my Lightroom files, but I wanted them to be accessible. Using this hard drive allowed me to store multitude photos for several different categories all in one place. Love it! I can even write the years for its photo contents on the outside of the drive if I need to begin a second one for my storage. Good solution!

    I would recommend this to a friend
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