Customer Ratings & Reviews
- Model:
- WEB803800F100
- SKU:
- 5581258
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the ease of installation, protection it provides, and the peace of mind it brings. They also mention that it does not slow down their computers and is reasonably priced. However, some customers are not happy with the subscription length and compatibility issues with other software.
This summary was generated by AI based on customer reviews.
Webroot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, never installed in my computer.. don't buy it. When you try to install it doesn't allowed you to do it. After trying I received a call from the helpdesk without telling them anything, very rude and disrespectful helpdesk personal. Also they asked me to pay more than a $100 dollars for the service.. DON'T BUY IT!!
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .I believe you may have called somewhere other than Webroot, as we would not try to charge you for anything if you already have the product. Thank you for telling us more about your Webroot experience, and I’m sorry to hear that you have had trouble contacting our support team in the past. In the future you can find a link to support at the top of our homepage, www.webroot.com. Once on that page you can select one of several options:
Ask Webroot – Our Ask Webroot Knowledge Base has a wealth of information about how to use and troubleshoot our software as well as frequently asked questions about subscriptions or purchases.
Open a Support Ticket – https://detail.webrootanywhere.com/servicewelcome.asp. Our online support ticket system allows you to contact a Webroot technician directly without having to call and wait on hold. It is available 24 hours a day, 7 days a week. You can also open a ticket by clicking “Help and Support” from any Webroot SecureAnywhere program.
Call Support – Our support phone number is 1-866-612-4227.
In addition, you may also chat with us at the Webroot Community, at http://community.webroot.com/.
Wasn't able to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would have loved to been able to use this item. But the security code on the sticker was either old, or had heat/water damage. When it was pulled up the numbers and letters where on the wrong side and distorted rendering the product useless to me. Wasn't even able to ever use because couldn't get past security, so that was awesome. :/
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .We do deeply apologize for all the inconvenience this has caused you.
Please contact Best Buy directly. They should be able to locate your account and provide you your keycode for activation: Best Buy Enterprise Customer Care: 1-800-433-5778
-Webroot Community Support-
Meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return because the code sticker was messed up. I went with another product.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .If the keycode tore off and you can no longer see the keycode, please refer here for instructions: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/My-keycode-ripped-when-I-was-peeling-off-the-label-How-can-I-get/ta-p/317824.
Don’t know
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never used it yet , I have it but not used it as I have mcfee
I would recommend this to a friendIt came free with purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It came free with purchase of my MacBook. I never installed it. There are plenty of free anti-viral product out there for apple computers. This one is free for 6 months then I'm sure they will constantly send you reminder to pay for the future. It's really not necessary as apple system is not that easy to get infected anyway.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .We strongly recommend to only review Software that you've used and had an extended experience with so that readers can have an accurate description when evaluating a Product.
All the Best,
Josh P.
Digital Care Coordinator
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not my favorite. Install was not easy for me. This was included with my iPad purchase.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Our Technical Support Team is here and happy to assist you with securing all of your devices.
Support Number: 1-866-612-4227 M-F 7am−6pm MT
Send a Support Ticket: http://wbrt.io/eyqx
Warm Regards,
Josh P.
Digital Care Coordinator
- Pros mentioned:Free
basic internet security
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got it free with my purchase of laptop from bestbuy.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please don't hesitate to reach out to us directly if we can help assist with anything related to your Security.
SocialCare@Webroot.com
Regards,
Josh P.
Digital Care Coordinator
Meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A pain to install. Wants to constantly be updated and causes the computer to lag.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .We are very sorry to hear about your experience. The issues you are reporting are not common, which indicates that there may be something wrong with the installation, or something else going on. We recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so one of our technical support specialists can take a look and make sure that everything is set up correctly.
Unnecessary
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's just added bloat. you can get better similar products elsewhere if needed.
No, I would not recommend this to a friendNo idea
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for free with a phone, never used it, no idea, but seems pointless
I would recommend this to a friendGot it free
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Free but did not bother to load it. A lot of free programs out there that do not expire.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
We do apologize for any inconvenience we may have caused you.
Got it free but I have not installed it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yes. I did get this free but after discovering that the Lenovo already came with another trial...and Microsoft Windows 10 already has built in protection, I just stayed with what Windows 10 came with. I monitor my web surfing to specific websites and actively scrutinize all my emails and only open whatever information I send for.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
We do apologize for any inconvenience we may have caused you.
Not Very Useful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There are other, free antivirus options out there that work much better than this one.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .We apologize if you did not want to use our Software included with your purchase.
Webroot SecureAnywhere has been given the Editors' Choice by PC Magazine and is consistently rated against the top competitors in the industry. Keep in mind that all vendors included in The Best Antivirus Protection of 2017 list are paid services.
http://www.pcmag.com/article2/0,2817,2372364,00.asp
Not Sure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We typically don't install what comes with the laptop so can't comment on this product.
I would recommend this to a friendBrand response from WebrootTeam
Posted .It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
We do apologize for any inconvenience we may have caused you.
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was not able to use this on my device. A complete waste of my money.
No, I would not recommend this to a friendSo-So
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My kids don't like it and prefer other software. This does not seem to be user friendly.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .We apologize if you did not want to use our Software included with your purchase.
Our user guides are a great way to answer most questions related to the interface:
http://live.webrootanywhere.com/content/1332/Webroot-SecureAnywhere-for-PC-Overview
SocialCare@Webroot.com
-Webroot Community Support-
Good for Mac applications but limited
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For Mac products only blocks ads/pop ups and does not provide virus protection.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Webroot does protect against malware/viruses, please refer here to see everything that you can do with Webroot on your Mac computer: https://docs.webroot.com/us/en/home/wsa_mac_userguide/wsa_mac_userguide.htm.
Pain to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like my opensource products available online rather than something promoted by BB.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Phil, all you need to install is your keycode and the download installer provided by Best Buy.
https://www.webroot.com/us/en/home/products/geeksquad-dl
Best Regards,
Josh P.
Digital Care Coordinator
SocialCare@Webroot.com
JUST ANOTHER SALES
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.JUST ANOTHER SALES PROMOTION , WHEN ITS DONE YOU HAVE TO BUY THE ITEM ONCE INSTALLED
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Subscriptions included with the purchase of a new device from Best Buy are valid for 6 months from the date of purchase. Please contact Best Buy for all inquiries related to your subscription.
Best Buy Enterprise Customer Care: 1-800-433-5778
Regards,
Josh P.
Digital Care Coordinator
Permanent cookies?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This program may work, but has unacceptable requirements before it can be installed.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Jacob, Webroot SecureAnywhere has the lightest system requirements of any Security Solution.
Please reach out us to directly and we'll be happy to address your concern relating to cookies.
SocialCare@Webroot.com
Regards,
Josh P.
Digital Care Coordinator