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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 21614 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers appreciate the ease of installation, protection it provides, and the peace of mind it brings. They also mention that it does not slow down their computers and is reasonably priced. However, some customers are not happy with the subscription length and compatibility issues with other software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1039 Showing 20,761-20,780 of 21,614 reviews
  • Rated 1 out of 5 stars

    Needs major improving

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First it's took me about 30 minutes to peel the strip back to get the code, but missing some of the code from it peeling of with the super hard sticker. Then I've been trying to install, and the website acts clueless, and won't ever let you get to the screen that you need. Just wants to keep selling you more!

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We deeply apologize for all the inconvenience you've had installing your Security.

      Our Award-winning U.S. based Support Team is always here to assist you at your convenience:
      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
      -Webroot Community Support- Webroot

  • Rated 2 out of 5 stars

    did not keep this.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did not meet my needs.i wanted something different.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    heavy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got it with laptop purchase, i rather stay avast which feels much lighter

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Webroot SecureAnywhere has been given the Editors' Choice by PC Magazine and is consistently rated against the top competitors in the industry. Keep in mind that all vendors included in The Best Antivirus Protection of 2017 list are paid services.
      http://www.pcmag.com/article2/0,2817,2372364,00.asp

      Best Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 2 out of 5 stars

    Unsure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not used this so far. I didn't want to be tied to a subscription.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Paul, we strongly recommend to only review Software that you've used and had an extended experience with so that readers can have an accurate description when evaluating a Product.

      All the Best,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 2 out of 5 stars

    Webroot Internet Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The antivirus webroot was ok but Norton is my overall favorite.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Cool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not a bad one to have it, it’s working not as bad as I thought

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Meh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a big fan of webroot. Not that osteoporosis bad, just don't like it.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Thanks for sharing your feedback with us!

      SocialCare@Webroot.com

      Warm Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 2 out of 5 stars

    Slows down computer when online

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slows down computer when online, protection is good but don't have all day

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Dave, we're sorry to hear of the performance issues you've encountered.

      Let our Support Team investigate this for you at your convenience:
      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
      -Webroot Community Support- Webroot

  • Rated 2 out of 5 stars

    Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am having a problem installing this. So I have to get the kids to help me

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      You can contact Best Buy directly to get assistance with installation:
      Best Buy Enterprise Customer Care: 1-800-433-5778

      Our Technical Support Team is always standing by to assist you free of charge:
      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
      -Webroot Community Support- Webroot

  • Rated 2 out of 5 stars

    Ok product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really didn't work as I thought it would but it's still good

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I didn't need it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't need this and have never believed in this type of Mac software.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.

      Regards,
      Josh P.
      Digital Care Coordinator
      SocialCare@Webroot.com Webroot

  • Rated 2 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed protection This product was suggested. Not sure if it was needed

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We apologize if you did not want to use our Software included with your purchase.
      Webroot SecureAnywhere is consistently rated against the top competitors in the industry.
      http://www.pcmag.com/article2/0,2817,2372364,00.asp

      SocialCare@Webroot.com
      -Webroot Community Support- Webroot

  • Rated 2 out of 5 stars

    Root Web Security Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This not my preference for security. I prefer another security program.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We appreciate your feedback, Charley.
      Webroot SecureAnywhere has been given the Editors' Choice by PC Magazine and is consistently rated against the top competitors in the industry.
      http://www.pcmag.com/article2/0,2817,2372364,00.asp

      Best Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 2 out of 5 stars

    Not easy to install on apple products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was easy to install on windows but not on apple products.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not sure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not used this. We have IT personnel that install antivirus

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      If I may start by mentioning our WIN Cloud http://www.brightcloud.com/platform/webroot-intelligence-network.php as all the work is done on there and not your PC also WSA only uses 3 to 6MB of RAM and up to 6 MB's on the Hard Drive for the Client and this is the future, it's here now! How can the other conventional AV's keep up with almost 500,000 new Malware everyday and over 142 million Malware in 2014 alone? Furthermore, Webroot has free Support as long as you have a subscription. Where as most other AV's don't have this! Webroot

  • Rated 2 out of 5 stars

    not good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not good used the original one that came with computer

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Webroot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came free with my computer purchase, but I prefer another product.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Sprocky, it is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
      We do apologize for any inconvenience we may have caused you.

      Regards,
      Josh P.
      Digital Care Coordinator
      SocialCare@Webroot.com Webroot

  • Rated 1 out of 5 stars

    Didn’t need it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only bought this to download on my old computer but after putting it off for so long whenever I peeled the socket off to get the code underneath the barcode part of the code came off with the sticker so needless to say I didn’t even get to install it on my old computer. 20 dollars OBO lol

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Two stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave it two stars cause it was free... but never used it...

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not what I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I added Webroot to my Android and it seemed to mess up my phone.

    No, I would not recommend this to a friend