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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 21614 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers appreciate the ease of installation, protection it provides, and the peace of mind it brings. They also mention that it does not slow down their computers and is reasonably priced. However, some customers are not happy with the subscription length and compatibility issues with other software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1042 Showing 20,821-20,840 of 21,614 reviews
  • Rated 1 out of 5 stars

    Webroot internet security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm. ot sure about this one. I installed it and then it told me I had a virus. I deleted it and it erased my upgrade to windows 10 i had to do a hard reset and am back to windows does 7 and get get my free update anymore. Maybe someone else will have better luck.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not using it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went with Internet Security that is free for longer then 3 months

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
      We do apologize for any inconvenience we may have caused you. Webroot

  • Rated 2 out of 5 stars

    it was free......

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To be fair, I didn't install this program on my computer.

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Webroot is the lightest software to hit the security industry in years, we are technologically light years ahead of our competition regarding journaling and remediation of threats.  There are free programs out there definitely, however, sometimes, you get what you pay for. We are confident that you will see such value in this solution and the security and peace of mind that it provides that you won’t think twice about the cost. Or think of it another way, it costs less than a cup of coffee or tea each day to keep your computer safe and you are still able to use it while surfing online! Webroot

  • Rated 2 out of 5 stars

    Pretty bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was great until it made it so I couldn't connect to the Internet

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    GOOD ANTIVIRUS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    FOR BE A FREE ITEM ITS GOOD FOR COMPLEMENT THE PURCHACE OF MY PC

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Please reach out to Best Buy if you have any issues or concerns that need to be addressed.
      Best Buy Enterprise Customer Care: 1-800-433-5778

      -Webroot Community Support- Webroot

  • Rated 2 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't bother. Buy Norton's instead. Cheap gets you cheap.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Webroot is the lightest software to hit the security industry in years, we are technologically light years ahead of our competition regarding journaling and remediation of threats. We are confident that you will see such value in this solution and the security and peace of mind that it provides that you won’t think twice about the cost. Webroot

  • Rated 1 out of 5 stars

    Didn't want, didn't use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't heard good things about Webroot. It was "given" to me along with an additional charge when I got service for a laptop. I wasn't allowed to separate this purchase from the service. Didn't want it, didn't use it. I have my own security software that I'm happy with ESET.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.

      Best Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 2 out of 5 stars

    To new

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To new to decide but thinking it's gonna be OK. I'll know soon.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We encourage to update your review once you've had a chance to use our product for an extended period of time.

      Direct any issues or concerns you have to our Award-winning U.S. based Customer Support Team:
      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
      -Webroot Community Support- Webroot

  • Rated 1 out of 5 stars

    No

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not sure why this was given to me when I bought my computer. It is not a good product and has nothing to offer other than annoying you with pop up that constantly run in the background. I would not recommend this. There are too many other options that are much better.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      It is typically advisable to completely discard software you don't plan on adequately using, as a product should be reviewed for its' efficacy with a well-rounded point of view.

      Best Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 2 out of 5 stars

    Didn't want.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have our own preference for this need. Avast meets our needs

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We apologize if you did not want to use our Software included with your purchase.
      Webroot SecureAnywhere has been given the Editors' Choice by PC Magazine and is consistently rated against the top competitors in the industry. Keep in mind that all vendors included in The Best Antivirus Protection of 2017 list are paid services.
      http://www.pcmag.com/article2/0,2817,2372364,00.asp Webroot

  • Rated 2 out of 5 stars

    Was installed on laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't really understand what it does but I'm sure it is good

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Webroot SecureAnywhere is a lightweight security solution to protect users when going online.

      Please don't hesitate to reach out to our Support Team to address any questions or concerns:
      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
      -Webroot Community Support- Webroot

  • Rated 1 out of 5 stars

    Returned product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot was sold to me as hacker prevention. The product would not upload. The web site was circuitous. Packaging difficult to read in broken English.All clicks led back to the homepage. No one answered the phone. After 2 days of calling, product was returned to store.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact. Webroot

  • Rated 2 out of 5 stars

    FREE DEAL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OK FOR FREE BUT BETTER OPTIONS OUT THERE FOR A PRICE

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not that great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not too impressed. I liked others better. Got a virus

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      All virus requests need to be handled by our Advanced Malware Removal Team.

      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send a Support Ticket: http://wbrt.io/eyqx

      Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 1 out of 5 stars

    don't even bother installing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never been a big fan of comercial antivirus they tend to just slow your computer down and lend you a false sense of security (they only protect against viruses that they already know about) and now that Windows includes a built in anti virus I cannot justify paying for this.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We apologize if you did not want to use our Software included with your purchase.
      Webroot SecureAnywhere has been given the Editors' Choice by PC Magazine and is consistently against the top competitors in the industry.
      Please view the following site for a side-by-side comparison of SecureAnywhere vs. Windows Defender:
      https://www.mrg-effitas.com/wp-content/uploads/2016/06/Webroot_vs_Microsoft_report.pdf Webroot

  • Rated 2 out of 5 stars

    ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    still like mcafee guess you can not teach an old dog new tricks

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We apologize if you did not want to use our Software included with your purchase.
      Webroot SecureAnywhere is consistently rated against the top competitors in the industry.
      http://www.pcmag.com/article2/0,2817,2372364,00.asp

      SocialCare@Webroot.com
      -Webroot Community Support- Webroot

  • Rated 2 out of 5 stars

    Well,well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can say much every anti virus slow you computer.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Windows essentials is a just as good overall meh!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Can't Use the Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The box is deliberately empty. The user is supposed to scratch off a code on the box and use the code to download the software product. That's great however it's near impossible to scratch off the code without obliterating it! Put the code INSIDE the box!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Couldn't install - went with different product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't install - went with different product with no hassle

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We sincerely apologize for the inconvenience you experienced, Mike.

      Our Support Team is always standing by to assist you completely free of charge:
      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
      -Webroot Community Support- Webroot