Customer Ratings & Reviews
- Model:
- WEB803800F100
- SKU:
- 5581258
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the ease of installation, protection it provides, and the peace of mind it brings. They also mention that it does not slow down their computers and is reasonably priced. However, some customers are not happy with the subscription length and compatibility issues with other software.
This summary was generated by AI based on customer reviews.
do not get this product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have an a number of Microsoft issues since getting webroot. I have read that it will give some Microsoft items a false positive and stop those items from working correctly. I have lost brightness control on my computer.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .All technical issues should be reviewed and documented properly by our Technical Support Team. They will determine whether Webroot is the cause of the issue.
Support Number: 1-866-612-4227 M-F 7am−6pm MT
Send a Support Ticket: http://wbrt.io/eyqx
Warm Regards,
Josh P.
Digital Care Coordinator
Waste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't say I bought this, nor would I even obtained a copy. It was a promotional item when we upgraded our phones. Weren't even given the option to deny it, sales guy just put it on our receipt and in the bag it went.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Mike, it is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
Regards,
Josh P.
Digital Care Coordinator
SocialCare@Webroot.com
What a waste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This came free with my purchase. I tried to install it several times and it kept giving me an error. When I called the telephone # they were useless & asked for info I don't think they should be asking. Never installed
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Josie, please reach out to Best Buy directly if you're having issues with the keycode you received.
Best Buy Enterprise Customer Care: 1-800-433-5778
Best Regards,
Josh P.
Digital Care Coordinator
Didn't even use this security.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I went to the Geek Squad to have this security installed they said it was not necessary,because Apple products are already secure. It was a promotion with the PRO,So Idid not pay for it. I ended up giving it away.
I would recommend this to a friendBrand response from WebrootTeam
Posted .Lindy, malware infections on Mac's are increasing every year. This article reports that over 700,000 individual instances of malware were recorded this year.
http://wbrt.io/6tbd
We're always here to help if you have any specific concerns or questions.
SocialCare@Webroot.com
Warm Regards,
Josh P.
Digital Care Coordinator
Skeptical
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure this software is doing what it is intended to do as far as protection. Came free with my purchase. For the money spent on initial purchase Best Buy should give better protection. Rating is A + but not sure I agree.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please feel free to reach out to our Technical Support Team directly if you have any questions about the efficacy of your Security. This service is free to all users with an active subscription.
Support Number: 1-866-612-4227 M-F 7am−6pm MT
Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
-Webroot Community Support-
Pass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this "free" with a laptop I bought. It's really not worth it. You can find free software online that will do exactly the same thing that wouldn't charge you yearly. Don't bother with it and leave it on the shelf.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Webroot SecureAnywhere has been given the Editors' Choice by PC Magazine and is consistently rated against the top competitors in the industry. Keep in mind that all vendors included in The Best Antivirus Protection of 2017 list are paid services.
http://www.pcmag.com/article2/0,2817,2372364,00.asp
Regards,
Josh P.
Digital Care Coordinator
Not yet installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am still using my Avast protection, and won't install Webroot until Avast subscription is done. Too bad Webroot starts to expire at date of purchase, not date of installation. Not such a good deal as the promotion says.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .We appreciate your feedback.
Please reach out to Best Buy about their activation policy:
Best Buy Enterprise Customer Care: 1-800-433-5778
-Webroot Community Support-
Code ripped off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this with my purchase. The peel here portion, ripped the code, and I was unable to see it. Returned it, had the sales associate do it, and he had the same problem. I said keep it, and just bought a different kind.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .We sincerely apologize for the inconvenience you experienced with the retail packaging.
You can reach out to Best Buy directly to acquire your keycode through the member WBR number:
Best Buy Enterprise Customer Care: 1-800-433-5778
SocialCare@Webroot.com
-Webroot Community Support-
Not that happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They give you this stuff for free usually when you buy an electronic for six months coverage I can't figure out how to apply it and when I call customer service about it they're not very helpful turn it down if you can
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .We sincerely apologize for any inconvenience.
Once you have your 20 digit keycode, all you need to install in seconds is our download installer:
https://www.webroot.com/us/en/home/products/geeksquad-dl
Please don't hesitate to reach out to our Support Team directly for any additional assistance:
Support Number: 1-866-612-4227 M-F 7am−6pm MT
Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
-Webroot Community Support-
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed on my tablet and it kept making my email program crash. Luckily it was free cause I would be mad if I paid for it. This should not happen with todays technology, they clearly don't know what they are doing!
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Issues can be a regular occurrence when using Software designed to protect the user.
We sincerely apologize for this.
Our Team is always here to help you. Please reach out to them directly when you're experiencing an issue related to our Security. This service is free of charge for all users:
Support Number: 1-866-612-4227 M-F 7am−6pm MT
Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
-Webroot Community Support-
Interfering with programs on puter.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had 3 geek squad members remove this program because it was causing problems on some of my most used programs WELL guess what It is still there, Up until this started happening, I was very happy with it
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Molly, we sincerely apologize for the inconvenience you've experienced.
Please let our Support Team rectify this problem for you, as they should always be your point of contact when technical issues like this occur. They will be glad to assist you at your own leisure.
Support Number: 1-866-612-4227 M-F 7am−6pm MT
Send a Support Ticket: http://wbrt.io/eyqx
Best Regards,
Josh P.
Digital Care Coordinator
Did not load.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not load on my brand-new Dell All-In-One. A few days later, I got an automated e-mail from Best Buy saying they were sorry I had not chosen to use the product and cancelled the product. What the heck!?!?
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .We sincerely apologize for any confusion. Please contact Best Buy directly to address this.
Best Buy Enterprise Customer Care: 1-800-433-5778
Best Regards,
Josh P.
Digital Care Coordinator
Never installed it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never installed it, since I pay antivirus for all my equipments. Cannot give any stars, since I don't know how it works. Chose one star, because I had yo make a choice in order to publish
No, I would not recommend this to a friendThe code was no good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I went to peel the label off it was melted to the case and the code was melted away. Never was able to download into my computer. Didn't take the time to get back to the store as it's quite a distance away.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .We sincerely apologize for the trouble you experienced with the retail packaging, Terri.
In addition to the keycode on the case, you will find another member number starting with WBR. You can send our Team a message or call Best Buy and provide this number to acquire your keycode.
Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
Best Buy Enterprise Customer Care: 1-800-433-5778
-Webroot Community Support-
Lie Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received it when I bought my Macbook Pro 2016. It clearly says 1 year and then within 1 month it said I have to subscribe again. Not sure why so I deleted it off my laptop. Best Buy needs to fix this item
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Adhar, subscriptions included with the purchase of a new device from Best Buy begin on the date of purchase. Please contact Best Buy directly to address this.
Best Buy Enterprise Customer Care: 1-800-433-5778
Regards,
Josh P.
Digital Care Coordinator
slower mac
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I installed on my macbook pro and made it slower. I called apple tech and learned its the culprit. Uninstalled and my mac worked as it should. I only installed it for i got it for free at BBuy.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .We are very sorry to hear about your experience. The issues you are reporting are not common, which indicates that there may be something wrong with the installation, or something else going on. We recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so one of our technical support specialists can take a look and make sure that everything is set up correctly.
Dont install. Don't even accept.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's junk and they pester you like an undertaker at a gunfight. Pester you to install it, and from what I've read they pester you to re-subscribe. Go with AVG
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .We're very sorry you feel that way.
You can contact Best Buy directly to opt-out of any reminder emails/notifications:
Best Buy Enterprise Customer Care: 1-800-433-5778
-Webroot Community Support-
No Firewalls.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a made by Best Buy to buy their product after they remove the virus scan that came w Windows 10. Had to have Microsoft remove it. I bought a 3 year piece of junk that had to be removed ny Microsoft!
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Julia, we sincerely apologize for any confusion and inconvenience you've had to deal with.
Our Protection has an Intelligent Firewall, Realtime Shield, and Web Shield included to protect both your data and identity when going online.
We do not believe that is a practice that Best Buy follows as Webroot SecureAnywhere is fully compatible with Windows Defender and products by our competitors.
Best Buy Enterprise Customer Care: 1-800-433-5778
SocialCare@Webroot.com
-Webroot Community Support-
Not a product you need
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everytime you buy an electronic they want or automatically adds this on and charge you. Little do they know that computers have their own firewalls built in now a days so this is useless.
No, I would not recommend this to a friendJust 1 year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decided to just throw out my free copy. 1 year does nothing for me except give me something to clear out of my system in a year. Have other things that are lifetime of computer and will stick to those.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Webroot SecureAnywhere has been given the Editors' Choice by PC Magazine and is consistently rated against the top competitors in the industry. Keep in mind that all vendors included in The Best Antivirus Protection of 2017 list are paid services.
http://www.pcmag.com/article2/0,2817,2372364,00.asp
Best Regards,
Josh P.
Digital Care Coordinator