Customer Ratings & Reviews
- Model:
- WEB803800F100
- SKU:
- 5581258
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the ease of installation, protection it provides, and the peace of mind it brings. They also mention that it does not slow down their computers and is reasonably priced. However, some customers are not happy with the subscription length and compatibility issues with other software.
This summary was generated by AI based on customer reviews.
Doesn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Should be able to install on three devices but was only able to put on my Mac Book Pro. Even then, the program does not work at all. Now, I need to figure out how to uninstall it. Very disappointing.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .You can absolutely install your Protection on any 3 devices with no restriction.
Our U.S. based Technical Support Team will be glad to assist you at your convenience.
Support Number: 1-866-612-4227 M-F 7am−6pm MT
Send a Support Ticket: http://wbrt.io/eyqx
Regards,
Josh P.
Digital Care Coordinator
What is it?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received this with my computer, but nobody told me what it was good for, and this computer does not have a CD/DVD drive. It should have come on an SD Card. I did install another anti-virus software.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .You can use the download installer provided by Best Buy for computers without a disc drive:
https://www.webroot.com/us/en/home/products/geeksquad-dl
Best Buy can be contacted directly for any other issues or concerns:
Best Buy Enterprise Customer Care: 1-800-433-5778
-Webroot Community Support-
Its not that useful...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont like when companies force their antivirus software on people. Ive never needed it never wanted it. Just hand out a code on the reciept instead of handing people an empty plastic case.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .If you are concerned about having Webroot on your system, it can be removed by following the steps listed here: https://community.webroot.com/t5/Known-Issues-KB/Uninstall-options/ta-p/316126.
could not use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.purchased with a one year plan to fix computer per advise of sales person. could not fix computer did not use virus scan have no other devise to use it on. without using it could not rate it.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
Warm Regards,
Josh P.
Digital Care Coordinator
It stops working everytime the OS system Is update
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I find out that I spend more time trying to get the Webroot antivirus protection on and working back again than the time It gets to update the Mac opering system.
No, I would not recommend this to a friendI'm not going to use this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A 6 month subscription that means you have to go with this software when it expires? There will be nudges and clutter from the program if you decide to chose another product. No thank you.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Webroot is the lightest software to hit the security industry in years, we are technologically light years ahead of our competition regarding journaling and remediation of threats. There are free programs out there definitely, however, sometimes, you get what you pay for. We are confident that you will see such value in this solution and the security and peace of mind that it provides that you won’t think twice about the cost. Or think of it another way, it costs less than a cup of coffee or tea each day to keep your computer safe and you are still able to use it while surfing online!
Haven’t used...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We got this free when we bought a iPad. We haven’t used it that’s why I gave it 1 star. We probably wouldn’t install it since we never had a problem with viruses on our iPads or phones.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .We are sorry that you are not satisfied with what we have provided. We believe that there is value is what we have to offer. The two key features, specifically Secure Browsing and Secure Sync allow you to have peace of mind and ease of use across platforms. Since viruses are still prevalent across all devices through exploit paths using Java, and Adobe to name a couple, it is important to secure your browsing activities on the iPad/iPhone. The Secure Sync feature allows you to sync your content between multiple devices. As we develop our technology you will continue to be protected by viruses and APT’s on your mobile device.
Anti virus for Ipard
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was free with the Ipad purchase. We did not install it as we continuely received emails asking us to do so and after a few months an automatic charge for monthly use is required.
No, I would not recommend this to a friendNot HP's finest moment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Slow Screen doesn't tilt very far Slow Can't charge phone using port unless screen is lit Slow Have to click on links several times before they open Slow Did I say slow? Oh, and it's slow
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .It sounds like the issues you're experiencing are with your HP Computer. We suggest reaching out to HP's Support Team for further assistance: http://support.hp.com
-Webroot Community Support-
Webeoot Secure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was suppose to come free with my labtop and they forget to give it to me. I have heard it was a good product, just make sure they give it to you cause once your sell is final, it's final!
I would recommend this to a friendBrand response from WebrootTeam
Posted .Elaine, if you didn't receive your subscription when you purchased your Laptop, please reach out to Best Buy directly to rectify this.
Best Buy Enterprise Customer Care: 1-800-433-5778
Let us know if we can help.
SocialCare@Webroot.com
Best Regards,
Josh P.
Digital Care Coordinator
glad it was free, i wouldn't purchage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Webroot has caused me more trouble than help on a laptop I had. Didn't bother to install on my ipad, or any of the other suggested devices. They must give it away because NO one would buy it.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Let our U.S. based Technical Support Team investigate any issues further for you.
Support Number: 1-866-612-4227 M-F 7am−6pm MT
Send a Support Ticket: http://wbrt.io/eyqx
-Webroot Community Support-
I did not order this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not order this or want it; now I don't know how to cancel it and will have to deny the order when it hits my credit card- there is no phone number to call? This makes me angry
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Best Buy can take of this for you, please give them a call at 1-800-433-5778.
Please do not install.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I infected my own machines that ran webroot within a VM. Windows defender—a program that comes installed with Windows—outperforms this on any given day. This is, however, in my experience. YMMV
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .We apologize if you did not want to use our Software included with your purchase.
Webroot SecureAnywhere is consistently against the top competitors in the industry.
Please view the following site for a side-by-side comparison of SecureAnywhere vs. Windows Defender:
https://www.mrg-effitas.com/wp-content/uploads/2016/06/Webroot_vs_Microsoft_report.pdf
Not as good on my Lenova ideapad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not sure if webroot helped my Lenova laptop. I will probably try find another one purchase after I place computer in the shop go check for viruses.The price was fair .
I would recommend this to a friendUseless
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quite honestly there is better anti virus out there for less. At the very least I did not get any virus while using this product but not impressed enough to renew it.
No, I would not recommend this to a friendTried installing it didn't work for me.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was honestly horrible I tried installing this and it wouldn't let me don't know what it is but don't recommend even trying to install it just a waste of my time.
No, I would not recommend this to a friendUnsafe program
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As I tried to upload this security program, it threw an error, saying I had to call some customer service. It was pretty much a scare tactic and a hoax to purchase more unneeded material.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .The message you're describing is not linked to our Protection and is a phishing attempt to have you call an illegitimate organization.
Please know that our Technical Support Team can remotely install your Security for you and also further review your system to ensure you won't receive these types of messages in the future.
Support Number: 1-866-612-4227 M-F 7am−6pm MT
Send a Support Ticket: http://wbrt.io/eyqx
Regards,
Josh P.
Digital Care Coordinator
You do not need because there are better for free
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Webroot is not all that great and take an act of congress to uninstall. I would recommend Sophos Home or Avira. Both are free and offer much more, as well as cloud management and filtering.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .We apologize if you did not want to use our Software included with your purchase.
Webroot SecureAnywhere has been given the Editors' Choice by PC Magazine and is consistently rated against the top competitors in the industry. Keep in mind that all vendors included in The Best Antivirus Protection of 2017 list are paid services.
http://www.pcmag.com/article2/0,2817,2372364,00.asp
Leave me alone!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a computer, came with this for free. I have my own antivirus through my employer. Best Buy knows i haven't used it but keeps emailing me for me to pay them to install it. Leave me be!
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .We apologize for the inconvenience. Please reach out to Best Buy directly to correct this:
Best Buy Enterprise Customer Care: 1-800-433-5778
-Webroot Community Support-
poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.could not download call the 1-800 #, they told me I need tech help because of bad firewalls, 1 yr 99 dollar or 5 year 299. for them to help me, my computer is new less than a month
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .This company may be an independent, fee-based provider of remote tech support for third party products. Webroot is not associated or affiliated in any way with these companies, and we do not charge for support. We recommend that you contact your credit card company to have the charges reversed. If you do need further assistance with the product, please call our official support line at 1-866-612-4227.
Sincerely, Webroot Community Support Team