Customer Ratings & Reviews
- Model:
- WEB803800F100
- SKU:
- 5581258
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the ease of installation, protection it provides, and the peace of mind it brings. They also mention that it does not slow down their computers and is reasonably priced. However, some customers are not happy with the subscription length and compatibility issues with other software.
This summary was generated by AI based on customer reviews.
Very hard to install. B
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kept giving me the free version instead of the one that was paid for. Don't like the product. It started installing different apps.
No, I would not recommend this to a friendJust a throw in
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really don’t need it. They give it to so you think you are getting a deal. But, once installed impossible to remove when the free version is expired.
No, I would not recommend this to a friendHorrible slows computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will never again use this product, keep having pop-ups and opening new websites. My computer was affected by virus while using this webroot waste of money.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .If you feel that your PC has been infected with a virus that is not being detected we recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so one of our threat research specialists can investigate and make sure that everything is set up correctly. We offer free virus removal for all of our customers, as well as rollback and remediation to revert any unwanted changes made by malware, so if anything is amiss our team will help you resolve the issue shortly.
Webroot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I uninstalled it because all it did was slow down the computer. I bought a fast computer not to have this junk slow it down and use up my speed. I still prefer Mcafee.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .We sincerely apologize for any issues you encountered with performance after Installation.
Webroot SecureAnywhere is the lightest complete security solution in the Industry.
Please reach out to our Support Team directly if you are having issues with speed after Installation: Support Number: 1-866-612-4227 M-F 7am−6pm MT
Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
-Webroot Community Support-
Still can’t get it installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has directions to go online and download but it won’t let you download the software at all. It has crazy scammy looking pop ups that lead to an error code.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please copy and paste the following link into your web browser to visit the download page: https://www.webroot.com/us/en/home/products/geeksquad-dl
Feel free to contact our Customer Support Team for more help.
Support Number: 1-866-612-4227 M-F 7am−6pm MT
Send a Support Ticket: http://wbrt.io/eyqx
Warm Regards,
Josh P.
Digital Care Coordinator
I brought my old laptop to be served
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I brought my laptop in to be serviced everything went well until I was filling my paperwork and webroot software. I found it was NOT in the box I feel slighted
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .We deeply apologize for the inconvenience you've experienced.
Please contact Best Buy directly to request your keycode for activation:
Best Buy Enterprise Customer Care: 1-800-433-5778
SocialCare@Webroot.com
-Webroot Community Support-
Not What I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected, works well onmy Imac but what I really wanted it for is my iphone and ipad and it is not for those 2 for viruses and malware.
No, I would not recommend this to a friendDoes the job!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This does the job, but if you really need it past just working on regular things, would recommend looking into something with more capacity and more long term.
I would recommend this to a friendBrand response from WebrootTeam
Posted .Steven, Webroot SecureAnywhere is a complete security solution and has been given the Editors' Choice by PC Magazine.
http://www.pcmag.com/article2/0,2817,2372364,00.asp
Please reach out to us directly to address any major concerns you have.
SocialCare@Webroot.com
Best Regards,
Josh P.
Digital Care Coordinator
Why?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was "enticed" to use this software on my new laptop as a freebie but my only question is why would they give this out when the device does not have a dvd drive???
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .If you do not have a CD drive, you can use the download link provided directly by Best Buy:
https://www.webroot.com/us/en/home/products/geeksquad-dl
Please don't hesitate to reach out directly if you need any additional assistance with your Security.
Best Buy Enterprise Customer Care: 1-800-433-5778
SocialCare@Webroot.com
-Webroot Community Support-
Webroot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This came with my phone but I have no idea how to use it or even how to install it. Cell phones comes with no instructions . . . its a learn as you go process.
I would recommend this to a friendBrand response from WebrootTeam
Posted .Please view this page for steps to downloading your Protection on your Android device:
http://www5.nohold.net/Webroot/Loginr.aspx?pid=7&login=1&app=vw&solutionid=1969
Our Support Team is always here to assist you when you need additional help.
Support Number: 1-866-612-4227 M-F 7am−6pm MT
Send a Support Ticket: http://wbrt.io/eyqx
Best Regards,
Josh P.
Digital Care Coordinator
Gave me trouble.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I discovered that my Apple does not need this anti virus program and it actually interfered with my computer. An Apple Care specialist helped me to uninstall it.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Threats on Apple Computers have become much more common in recent years. It is not advised to use your Mac without any protection.
We do apologize for any inconvenience we may have caused you.
Conflicted with Visual Studio 2012
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason Visual Studio 2012 stopped working when I had this installed. I promptly uninstalled it and returned to the less secure Windows Defender.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .We are very sorry to hear about your experience. The issues you are reporting are not common, which indicates that there may be something wrong with the installation, or something else going on. We recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so one of our technical support specialists can take a look and make sure that everything is set up correctly.
Meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It came free with purchase and I don’t think it did any good. I bought an apple product which has built in security.
No, I would not recommend this to a friendOne of the best protection products
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using it since they installed it on my PC and it has worked better than anything else I have. Doesn't hurt to have a malware program also!
I would recommend this to a friendBrand response from WebrootTeam
Posted .Thank you for taking the time to write this review, if you should need help with anything, please feel free to reach out to us at the link provided here: https://www.webroot.com/us/en/support/contact.
look elsewhere
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.webroot sucks and is a false sense of security. no wonder it was free. BB could've given 1 yr geek squad protection as a better option. Buy something else.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .We strongly recommend to only review Software that you've used and had an extended experience with so that readers can have an accurate description when evaluating a Product.
All the Best,
Josh P.
Digital Care Coordinator
Like all free "gifts".... worthless....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This free gift that was included in the sale of a MacBook.... worthless.... should have been a credit toward the purchase of a case or something I could use...
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
We do apologize for any inconvenience we may have caused you.
Deceitful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was under the impression that this product was going to be for a full year subscription and the code provided me with only 100 days. Not too happy.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .When you acquire a license from Best Buy (trial or otherwise), the subscription activates at the point of purchase. So to answer your question, yes, it will eventually expire depending on the term. Sounds like you have a one year term, and likely purchased it on or around 3/20/2018, so the expiration would in fact be 3/20/2019 if that is the case. If you would like more information, I highly recommend reaching out to either your local Best Buy, or to the Best Buy Assurance Program 1-800-433-5778.
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage...I didn't want it but the salesman stuck it in my bag...never even made it to the car..,went straight in the trash as soon as I got out of the store
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
We do apologize for any inconvenience we may have caused you.
Not needed for a mac
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This software ended up in my bag as a free item. Didn't want it and didn't install it. We purchase MAC's so we can avoid software that eats up our resources.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
We do apologize for any inconvenience we may have caused you.
Unusable key code
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When pulling the tab to get the key code from the antivirus software the tape torn in several places making the key code unusable. Returning product.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .If the keycode tore off and you can no longer see the keycode, please refer here for instructions: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/My-keycode-ripped-when-I-was-peeling-off-the-label-How-can-I-get/ta-p/317824.