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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 21614 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers appreciate the ease of installation, protection it provides, and the peace of mind it brings. They also mention that it does not slow down their computers and is reasonably priced. However, some customers are not happy with the subscription length and compatibility issues with other software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1053 Showing 21,041-21,060 of 21,614 reviews
  • Rated 1 out of 5 stars

    Received this upon purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received this when i purchased new mini iPad for the wife.. i never used it its still in the package. As i have norton security on all my devices.

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
      We do apologize for any inconvenience we may have caused you. Webroot

  • Rated 1 out of 5 stars

    Didn't use this.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was included in my contract for computer maintenance that I purchased from the Geek Squad. I already had a progam that I prefer over this one.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Robert, it is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
      We do apologize for any inconvenience we may have caused you. Webroot

  • Rated 1 out of 5 stars

    More overpriced ink

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like so many other big name printer/ink combos, Canon offers sub par quality and minuscule quantities at grossly overpriced rates...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    no

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i wouldn't buy this protection. it came with my product so i got it, but i use a different service to protect my devices that hasn't failed me.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Maddy, we strongly recommend to only review Software that you've used and had an extended experience with so that readers can have an accurate description when evaluating a Product.

      All the Best,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 1 out of 5 stars

    webroot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont like webroot, It messed up my computer. long lag in response time. Opening apps was delayed. I had to remove it and computer ran better.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      What you're describing is not the normal behavior of running SecureAnywhere.

      Our Support Team should be involved in all instances like this.
      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

      All the Best,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 1 out of 5 stars

    not worth the cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price after intro, not even close to worth it. Why do they give you this junk, when you'd really like a discount on a case or similar?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    https://www.bestbuy.com/site/reviews/submission?id

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    im rateing this poor because it told me to pull off tab for a number and there was no code on it so i didn't even get to use this product

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Free....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Free software no one wants, but you get stuck with. It's a memory hog, and not as effective as some other free antivirus programs.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never installed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never installed because in my other device that had the software, there was a glitch causing overheating, battery drainage.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Free with purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not interested because then we have to pay after. It was free with the purchase and you use it for a set time and then have to pay. Waste of time.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      That is correct, Chez.
      Selling Software as a subscription-based service is a regular practice in the Security Industry.

      Best Buy Enterprise Customer Care: 1-800-433-5778
      -Webroot Community Support- Webroot

  • Rated 1 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed with this antivirus protection. When my husband downloaded it on our cell phones he did not like it, so he deleted it.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact. Webroot

  • Rated 1 out of 5 stars

    Virus protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received this free when I purchased my iPad- was totally useless as an add on- could never get it to download- so it is of no use to me!

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We are sorry that you are not satisfied with what we have provided.  We believe that there is value is what we have to offer.  The two key features, specifically Secure Browsing and Secure Sync allow you to have peace of mind and ease of use across platforms.  Since viruses are still prevalent across all devices through exploit paths using Java, and Adobe to name a couple.  It is important to secure your browsing activities on the iPad/iPhone, which is what our software on your iPad/iPhone does currently.  The secure sync feature allows you to sync your content between multiple devices.  As we develop our technology you will continue to be protected by viruses and APT’s on your mobile device. Webroot

  • Rated 1 out of 5 stars

    not recommended to buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does not protect your computer,just bought a laptop on July,27 2017 together w/this product my computer is already infected w/a lot virus....

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Jerry, our Customer Support Team (based out of our Headquarters here in Colorado) should be your first point of contact for all threat-related matters.

      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send a Support Ticket: http://wbrt.io/eyqx

      Warm Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 1 out of 5 stars

    don't waste your time

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These free 1 year subscriptions are not useful and don't help combat viruses. Use the built in one for Windows

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Would not purchase. Too difficult to install!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was very difficult to install. I have yet to install this program on my computer because it’s so frustrating.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Why push this best buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate always getting this with devices I don't trust it and wouldn't install it. Yet they always add it in. Must be a kick back from the vendor

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
      We do apologize for any inconvenience we may have caused you. Webroot

  • Rated 1 out of 5 stars

    Not a good item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item came as bonus with the purchase of a laptop. It supposed to cover my device for 6 months, but it was active for just one month :(

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Retail subscriptions from Best Buy begin counting down days immediately after being scanned at the register.

      Best Buy Enterprise Customer Care: 1-800-433-5778

      Best Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 1 out of 5 stars

    I didn't want this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    But they gave it to me anyway. I used a peeps version of this on another pc years ago and it was terrible. I refuse to load this on my new pc.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Aylaeh, it is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
      We do apologize for any inconvenience we may have caused you. Webroot

  • Rated 1 out of 5 stars

    Remember to cancel.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bundled with the computer I purchased and I did not use. Have to remember to cancel before auto renew.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OK What do I have to say about a box that going to save me from Virus it tell you that creeps are going to rob you one day if they can

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact. Webroot