Customer Ratings & Reviews
- Model:
- WEB803800F100
- SKU:
- 5581258
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the ease of installation, protection it provides, and the peace of mind it brings. They also mention that it does not slow down their computers and is reasonably priced. However, some customers are not happy with the subscription length and compatibility issues with other software.
This summary was generated by AI based on customer reviews.
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The company charges you without your consent. You have to stop payment even if you have never installed it.
No, I would not recommend this to a friendCould not get product key
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went to get product key and as I pulled on the cover it completely ripped the plastic so I couldn't get the product key
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Ming, please send us an email and include the Serial Number starting with WBR. We'll be able to provide you your keycode once we have that information.
SocialCare@Webroot.com
You can also reach out to Best Buy directly for assistance.
Best Buy Enterprise Customer Care: 1-800-433-5778
Best Regards,
Josh P.
Digital Care Coordinator
Did not want to buy this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hate this didn't want to buy this item my order cancelled and this was bought in replace of it I don't want this charge.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Please reach out to Best Buy directly to assist you with your invoice.
Best Buy Enterprise Customer Care: 1-800-433-5778
Warm Regards,
Josh P.
Digital Care Coordinator
Geek Squad could not install this program
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It seems that Windows 10S prohibited installation of this security. That's what Geek Squad told me. So that's not good!
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Mureen, our Award-winning Support Team will be glad to install your Protection on your behalf. Please reach out to them directly at your convenience for assistance.
Support Number: 1-866-612-4227 M-F 7am−6pm MT
Send a Support Ticket: http://wbrt.io/eyqx
Best Regards,
Josh P.
Digital Care Coordinator
Still have popup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Days started counting from day of purchase instead day of activation. Also I have virus and popup after installing
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .If you feel that your PC has been infected with a virus that is not being detected we recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so one of our threat research specialists can investigate and make sure that everything is set up correctly. We offer free virus removal for all of our customers, as well as rollback and remediation to revert any unwanted changes made by malware, so if anything is amiss our team will help you resolve the issue shortly.
Sincerely, Webroot Community Support Team
Not user friendly!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not an easy install! Did not use! Took days to get a response from the company! Installed a different application.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Thank you for telling us more about your Webroot experience, and I’m sorry to hear that you have had trouble contacting our support team in the past. In the future you can find a link to support at the top of our homepage, www.webroot.com. Once on that page you can select one of several options:
Ask Webroot – Our Ask Webroot Knowledge Base has a wealth of information about how to use and troubleshoot our software as well as frequently asked questions about subscriptions or purchases.
Open a Support Ticket – https://detail.webrootanywhere.com/servicewelcome.asp. Our online support ticket system allows you to contact a Webroot technician directly without having to call and wait on hold. It is available 24 hours a day, 7 days a week. You can also open a ticket by clicking “Help and Support” from any Webroot SecureAnywhere program.
Call Support – Our support phone number is 1-866-612-4227.
In addition, you may also chat with us at the Webroot Community, at http://community.webroot.com/.
Didn't install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They software didn't install. In hindsight I wish I would have purchased McAfee or Norton Antivirus software.
No, I would not recommend this to a friendVery disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to.load. returned to store with pc and you wanted to charge 45.00 to load free software with purchase of laptop.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Donna, we sincerely apologize for any issues you encountered loading your Protection.
Please contact Best Buy for assistance installing your Security:
Best Buy Enterprise Customer Care: 1-800-433-5778
-Webroot Community Support-
Info blurred for download
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never downloaded for me. So I had to use free antivirus. Information was blurred.
No, I would not recommend this to a friendIt's antivirus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.How cool can antivirus be? Webroot cool, that's how cool it can be. Seriously though all this stuff is junk. Go windows!
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Ray, it is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
We do apologize for any inconvenience we may have caused you.
Unnecessary
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why when you purchase a computer must you purchase their goods. Just give me the warranty and I will find my own antivirus
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
We do apologize for any inconvenience we may have caused you.
Incorrect order
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gave us a 6 month renewal instead of a one year. On the phone of 90 min and transferred from here to overseas and no help.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .We sincerely apologize for the inconvenience you've experienced, Lynn.
Please contact Best Buy directly so they can ensure to correct this for you:
Best Buy Enterprise Customer Care: 1-800-433-5778
-Webroot Community Support-
Slows Down OS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to remember to turn off after GeekSquad runs tune-up. Otherwise, this program slows down my machine A LOT!
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact.
Not free without effort
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is great but they shouldn’t force you give your credit card for automatic renewal to activate.
No, I would not recommend this to a friendNot for me!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am a Norton kind of customer. Noton to me does a better job to me( my own opinion! Again my own opinion!
No, I would not recommend this to a friendGimmick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came with the pad i bougjt never used because i didnt need it. Would have prefered mony off my purchase instead
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Thank you for your feedback, we generally prefer that you review the product itself as opposed to reviewing the fact you received a free trial.
Hard Pass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never been a fan of this software as IMO there are much better providers out there; malwarebytes, bitdefender....
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Ashy, Webroot SecureAnywhere has been given the Editors' Choice by PC Magazine and is consistently rated against the top competitors in the industry.
http://www.pcmag.com/article2/0,2817,2372364,00.asp
Warm Regards,
Josh P.
Digital Care Coordinator
1 year free of antivirus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t find it very convenient for the updates to pop up on my screen every few hours or when I logged in
No, I would not recommend this to a friendNever worked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The code didn't work, so I never got to use the trial, it just annoying reminded me to download it regularly.
No, I would not recommend this to a friendWhy?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Most people have internet protection all ready. Why throw this into the mix of people who don't understand computers.
No, I would not recommend this to a friendBrand response from WebrootTeam
Posted .Our Award-winning U.S. Support Team is always happy to offer assistance and address any questions.
Support Number: 1-866-612-4227 M-F 7am−6pm MT
Send a Support Ticket: http://wbrt.io/eyqx
-Webroot Community Support-