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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 21614 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers appreciate the ease of installation, protection it provides, and the peace of mind it brings. They also mention that it does not slow down their computers and is reasonably priced. However, some customers are not happy with the subscription length and compatibility issues with other software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1062 Showing 21,221-21,240 of 21,614 reviews
  • Rated 1 out of 5 stars

    Not installing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We received this product free with our computer purchase. We are not planning to use this product.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
      We do apologize for any inconvenience we may have caused you. Webroot

  • Rated 1 out of 5 stars

    NOPE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They can't even do math so I will not install. One month is 20, the 3 months is 80? Scam alert

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Jess, please reach out to our Sales Team and they will be happy to make sure you get the best deal.

      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

      Best Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 1 out of 5 stars

    The program suks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The program is marginal at best. There are much better options available for free on the net.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Webroot SecureAnywhere has been given the Editors' Choice by PC Magazine and is consistently rated against the top competitors in the industry. Keep in mind that all vendors included in The Best Antivirus Protection of 2017 list are paid services.
      http://www.pcmag.com/article2/0,2817,2372364,00.asp

      Warm Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 1 out of 5 stars

    I have not used this item. It was free.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not intend to use this item under the advice of someone I trust that deals with computers.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Sandy, it is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
      We do apologize for any inconvenience we may have caused you. Webroot

  • Rated 1 out of 5 stars

    New computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't use this. I already have a system in place and just transferred to my new computer.

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We strongly recommend to only review Software that you've used and had an extended experience with so that readers can have an accurate description when evaluating a Product.

      All the Best,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 1 out of 5 stars

    Well it is a gift so...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are better antiviruses for free on the web, but I am stuck with this one for now.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      If I may start by mentioning our WIN Cloud http://www.brightcloud.com/platform/webroot-intelligence-network.php as all the work is done on there and not your PC also WSA only uses 3 to 6MB of RAM and up to 6 MB's on the Hard Drive for the Client and this is the future, it's here now! How can the other conventional AV's keep up with almost 500,000 new Malware everyday and over 142 million Malware in 2014 alone? Furthermore, Webroot has free Support as long as you have a subscription. Where as most other AV's don't have this! Webroot

  • Rated 1 out of 5 stars

    Why is this here

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When did I buy this??????????!!!!!! Honestly never used this and never will.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Barely used

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was good I just paid for it.before I could activate it expired.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unnecessary software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tricks you into using it like you need it. Just buy your own or download freeware.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software hijacked my web browser changing the way my favorites were stored in Mozilla

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      This is not the regular behavior of our Software. Please let our Support Team investigate the issue further.

      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send a Support Ticket: http://wbrt.io/eyqx

      Warm Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 1 out of 5 stars

    I didn't use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't use it. Felt cheap. And wouldn't protect my phone. I went with norton Symantec

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Webroot is the lightest software to hit the security industry in years, we are technologically light years ahead of our competition regarding journaling and remediation of threats.  There are free programs out there definitely, however, sometimes, you get what you pay for. We are confident that you will see such value in this solution and the security and peace of mind that it provides that you won’t think twice about the cost. Or think of it another way, it costs less than a cup of coffee or tea each day to keep your computer safe and you are still able to use it while surfing online! Webroot

  • Rated 1 out of 5 stars

    Was blocking sites on the computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not like.Would not purchase again.It came free with purchase of the computer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    didn' use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the "number" was torn trying to remove the covering. I could not load! using Bitdefender....

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Mike, please reach out to Best Buy directly and provide the serial number beginning with WBR. One of their representatives will be happy to provide you your keycode for activation.

      Best Buy Enterprise Customer Care: 1-800-433-5778

      Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 1 out of 5 stars

    Meh

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Somewhat useless to me, so many more ways To protect your self

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re smart, you don’t really need an antivirus that only slows down your computer

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Webroot is the lightest software to hit the security industry in years, we are technologically light years ahead of our competition regarding journaling and remediation of threats.  There are free programs out there definitely, however, sometimes, you get what you pay for. We are confident that you will see such value in this solution and the security and peace of mind that it provides that you won’t think twice about the cost. Or think of it another way, it costs less than a cup of coffee or tea each day to keep your computer safe and you are still able to use it while surfing online! Webroot

  • Rated 1 out of 5 stars

    NOT GOOD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not like the webroot product. It kept telling me that it was not compatible to my device.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We sincerely apologize for any inconvenience.
      Please reach out to our Technical Support Team at your own convenience for further assistance:
      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
      -Webroot Community Support- Webroot

  • Rated 1 out of 5 stars

    don't need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already have McAfee. I wasn't asked if I wanted this. it was just thrown on my order

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Thank you for your feedback, we generally prefer that you review the product itself as opposed to reviewing the fact you received a free trial. Webroot

  • Rated 1 out of 5 stars

    They give this to you for a reason

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is a reason they give this to you for free. Go buy a real version of virus protection.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Skip, Webroot SecureAnywhere has been given the Editors' Choice by PC Magazine and is consistently rated against the top competitors in the industry. Keep in mind that all vendors included in The Best Antivirus Protection of 2017 list are paid services.
      http://www.pcmag.com/article2/0,2817,2372364,00.asp

      Regards,
      Josh P.
      Digital Care Coordinator
      SocialCare@Webroot.com Webroot

  • Rated 1 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It kept crashing the computer during install. Could never get it installed - gave up.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Won't work for mac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't like things that is not approved from apple first and that only comes from the App Store

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We understand your concern, but you can rest assured that our Security is fully safe to use on a Mac. Our U.S. based Support Team are always here to address any concerns you may have:
      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
      -Webroot Community Support- Webroot