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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 21614 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers appreciate the ease of installation, protection it provides, and the peace of mind it brings. They also mention that it does not slow down their computers and is reasonably priced. However, some customers are not happy with the subscription length and compatibility issues with other software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1070 Showing 21,381-21,400 of 21,614 reviews
  • Rated 1 out of 5 stars

    Great package

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer was hacked with wee rock security internet fixed the problem

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Please direct any threat removal requests to our Advanced Malware Removal Team directly.
      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send a Support Ticket: http://wbrt.io/eyqx

      Best Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 1 out of 5 stars

    Not worth the free-bee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not use this virus protection. It will only take up your memory space.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Webroot SecureAnywhere is the lightest solution in the Security Industry.

      Please reach out to our Technical Support Team if you're experiencing any performance issues:
      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send a Support Ticket: http://wbrt.io/eyqx
      -Webroot Community Support- Webroot

  • Rated 1 out of 5 stars

    Didn't use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used the product because I have other antivirus I use instead

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We highly recommend that you continue using Webroot on your machine, as it is designed to co-exist with other security software installed on the same system, and will add an extra layer of security. In addition, unlike other antivirus products, Webroot SecureAnywhere does not rely on traditional antivirus definitions, is smaller, runs scans more quickly, and represents a revolutionary new method for protecting your information and privacy.



      To learn more about Webroot SecureAnywhere, we recommend you view the video tutorial at the link below.



      Cloud antivirus protection vs. traditional antivirus protection:

      http://www.webroot.com/En_US/support-wsa-videos-and-tutorials.html#cloudAV Webroot

  • Rated 1 out of 5 stars

    It's Free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not load this on my system because of reviews that I have read

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Theo, tt is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.

      Warm Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 1 out of 5 stars

    Did not use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no need for this product it would just be additional expense

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Webroot is the lightest software to hit the security industry in years, we are technologically light years ahead of our competition regarding journaling and remediation of threats.  There are free programs out there definitely, however, sometimes, you get what you pay for. We are confident that you will see such value in this solution and the security and peace of mind that it provides that you won’t think twice about the cost. Or think of it another way, it costs less than a cup of coffee or tea each day to keep your computer safe and you are still able to use it while surfing online! Webroot

  • Rated 1 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn't load on the tablet saying that there was another account.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      It sounds like SecureAnywhere may not be functioning properly. The best course of action would be to contact our Support Team by submitting a ticket https://www.webrootanywhere.com/servicewelcome.asp. They will be able to assist you to make sure that the software is working correctly. Webroot

  • Rated 1 out of 5 stars

    Didn't work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't register to my devices. Tried for weeks. Didn't help any

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Slowing down laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ever since I downloaded this antivirius my laptop has slowed down.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact. Webroot

  • Rated 1 out of 5 stars

    not set up yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He has not put this on his computer yet, I think he has a different one.

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
      We do apologize for any inconvenience we may have caused you. Webroot

  • Rated 1 out of 5 stars

    Old version

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old version Good for six months Not a full coverage

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    it's ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was free with a pc purchase. There's better software out there.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Our Threat Researchers and Advanced Malware Removal Technicians are some of the best in the industry and Webroot is the lightest software to hit the security industry in years, we are technologically light years ahead of our competition in regards to journaling and remediation of threats.  There are free programs out there definitely, however, sometimes, you get what you pay for. We are confident that you will see such value in this solution and the security and peace of mind that it provides that you won’t think twice about the cost.  Or think of it another way, it costs less than a cup of coffee or tea each day to keep your computer safe and you are still able to use it while surfing online! Webroot

  • Rated 1 out of 5 stars

    Webroot SecureAnywhere Internet Security (3-Device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the time and money. Do not use this could mess up your phone.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Our app is designed to protect your device against malicious activity and will not harm your phone. Please do keep in mind that you can utilize assistance from our Award-winning Technical Support at any time free of charge.

      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

      Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 1 out of 5 stars

    Poor!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waste of money. Changed to mcafee instead. A lot happier now

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Did not use this item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not use this item, installed a better security system on my computer.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Rico, it is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
      We do apologize for any inconvenience we may have caused you. Webroot

  • Rated 1 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will never buy another computer from Best Buy. The service is terrible.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We deeply apologize for your experience.

      You can always reach out to our Technical Support Team directly for assistance completely free of charge: Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
      -Webroot Community Support- Webroot

  • Rated 1 out of 5 stars

    No input

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not installed this product as yet so I have no useful input.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Thank you very much for your feedback! Webroot

  • Rated 1 out of 5 stars

    Did not install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Given free with laptop, didn’t use it though. Threw it away

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not need this product, was offered free but I did not activated it

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
      We do apologize for any inconvenience we may have caused you. Webroot

  • Rated 1 out of 5 stars

    No use for me

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was of no use to me. I can’t recommend it at all

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never installed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop I purchased was so slow I was afraid to load it. Returning.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
      We do apologize for any inconvenience we may have caused you. Webroot