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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 21614 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers appreciate the ease of installation, protection it provides, and the peace of mind it brings. They also mention that it does not slow down their computers and is reasonably priced. However, some customers are not happy with the subscription length and compatibility issues with other software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1071 Showing 21,401-21,420 of 21,614 reviews
  • Rated 1 out of 5 stars

    Wish I didn't have it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was included when I purchased a new laptop. Nothing but a hassle.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
      We do apologize for any inconvenience we may have caused you. Webroot

  • Rated 1 out of 5 stars

    Couldn't load

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not load it. Was supposed to be free but wanted to charge a fee.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Barb, please let our U.S. Support Team install your Protection for you in just a few minutes:
      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send a Support Ticket: http://wbrt.io/eyqx

      Best Buy Enterprise Customer Care: 1-800-433-5778
      -Webroot Community Support- Webroot

  • Rated 1 out of 5 stars

    Bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not like this antivirus at all it clashed with other programs.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Alex, please let our Support Team trouble any issues with interference you're experiencing.

      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send a Support Ticket: http://wbrt.io/eyqx

      Best Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 1 out of 5 stars

    Not sure why it didn’t upload on my laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure why it donde upload properly on my laptop!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor user friendly. Doesn't work effectively against.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    rank

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good thing this ia free Because i wouldn't waste stolen money on this

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We're listening and appreciate all of your feedback.

      Feel free to send us an email directly and we'll be happy to address any issue you're experiencing.
      SocialCare@Webroot.com

      Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 1 out of 5 stars

    Not Necessary

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came free with the iPad. I did not want it in the first place.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    have not used this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my computer came with Micro Trend so there was no need to use WebRoot

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Debbie, it is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
      We do apologize for any inconvenience we may have caused you. Webroot

  • Rated 1 out of 5 stars

    Another software.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't use as I am a loyal and happy user of AVG for many years.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We highly recommend that you continue using Webroot on your machine, as it is designed to co-exist with other security software installed on the same system, and will add an extra layer of security. In addition, unlike other antivirus products, Webroot SecureAnywhere does not rely on traditional antivirus definitions, is smaller, runs scans more quickly, and represents a revolutionary new method for protecting your information and privacy.
      Sincerely, Webroot Community Support Team Webroot

  • Rated 1 out of 5 stars

    Poor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better software out there for free. Does not catch all the viruses

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We apologize if you did not want to use our Software included with your purchase.
      Webroot SecureAnywhere is consistently rated against the top competitors in the industry.

      All threat-related inquiries need to be reviewed by our Advanced Malware Removal Team directly:
      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
      -Webroot Community Support- Webroot

  • Rated 1 out of 5 stars

    Only removed 2 viruses

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took computer in for virus removal an over 100 viruses were removed.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Hello,

      Please direct all threat-related requests to our Advanced Malware Removal Team directly. They will be glad to assist you completely free of charge.

      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

      Best Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 1 out of 5 stars

    Didn't install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't end up installing webroot after all found an alternative online

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
      We do apologize for any inconvenience we may have caused you. Webroot

  • Rated 1 out of 5 stars

    Do not install on your system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do yourself a favor and do not install this "spyware" on your system

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Webroot SecureAnywhere does not install spyware or any harmful Software to your Computer.
      In addition, SecureAnywhere has been given the Editors' Choice by PC Magazine and is consistently rated against the top competitors in the industry.
      http://www.pcmag.com/article2/0,2817,2372364,00.asp

      Best Regards,
      Josh P.
      Digital Care Coordinator
      SocialCare@Webroot.com Webroot

  • Rated 1 out of 5 stars

    2nd computer to use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did have a breech on old computer causing me to purchase a new computer

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We apologize for any issues you've experienced.

      Any security related concerns should be reviewed by our Advanced Malware Removal Team directly: Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
      -Webroot Community Support- Webroot

  • Rated 1 out of 5 stars

    Good for most, but not for me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure if it works any better then windows defender, and it's free.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We apologize if you did not want to use our Software included with your purchase.
      Webroot SecureAnywhere has been given the Editors' Choice by PC Magazine and is consistently against the top competitors in the industry.
      Please view the following site for a side-by-side comparison of SecureAnywhere vs. Windows Defender:
      https://www.mrg-effitas.com/wp-content/uploads/2016/06/Webroot_vs_Microsoft_report.pdf Webroot

  • Rated 1 out of 5 stars

    Useless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is completely useless and I wouldn't use even if it was free.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Came with my PC.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t use it, came with my laptop. I would not recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good on Macs (BAD for Macs)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Confuses the Mac programming, ineffective in finding problems - waste!

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We apologize for any issues you encountered on your Mac.

      Our Support Team can further troubleshoot all technical issues for you free of charge:
      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
      -Webroot Community Support- Webroot

  • Rated 1 out of 5 stars

    Never used

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waste of money never used sorry but this is a true review

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Piece of junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth it there are many free and better alternatives out there

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Webroot SecureAnywhere has been given the Editors' Choice by PC Magazine and is consistently rated against the top competitors in the industry. Keep in mind that all vendors included in The Best Antivirus Protection of 2017 list are paid services.
      http://www.pcmag.com/article2/0,2817,2372364,00.asp

      Warm Regards,
      Josh P.
      Digital Care Coordinator Webroot