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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 21614 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers appreciate the ease of installation, protection it provides, and the peace of mind it brings. They also mention that it does not slow down their computers and is reasonably priced. However, some customers are not happy with the subscription length and compatibility issues with other software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1074 Showing 21,461-21,480 of 21,614 reviews
  • Rated 1 out of 5 stars

    Free with laptop purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just another internet security, same as the rest in my opinion.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We apologize if you did not want to use our Software included with your purchase, Jen.
      Webroot SecureAnywhere has been given the Editors' Choice by PC Magazine and is consistently rated against the top competitors in the industry. Keep in mind that all vendors included in The Best Antivirus Protection of 2017 list are paid services.
      http://www.pcmag.com/article2/0,2817,2372364,00.asp Webroot

  • Rated 1 out of 5 stars

    Sorry product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth it, sends you to someone in another country

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Webroot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used and won't had to call best buy to cancel

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give it more stars if I actually used it but I didn't.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Jarman, it is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view. We do apologize for any inconvenience we may have caused you. Webroot

  • Rated 1 out of 5 stars

    never used it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have no idea about this product. it came with the computer.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We'll be happy to help you install your Security and also any other questions you may have.
      SocialCare@Webroot.com

      Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 1 out of 5 stars

    Not needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is just a freebe that is not something I want or use

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.

      Best Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 1 out of 5 stars

    Poor. Unable to download.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was unable to download it. Said the number is incorrect.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Addition software that I didn't need or use. It was free though

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      it is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
      We do apologize for any inconvenience we may have caused you. Webroot

  • Rated 1 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got to use it since my laptop was stolen....

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Useless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is totally useless. In my opinion stick with Norton.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
      We do apologize for any inconvenience we may have caused you. Webroot

  • Rated 1 out of 5 stars

    Blocks good and bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Messed up my Windows update and I had to uninstall

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not reliable only lasted two months, I don't like.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I haven't used it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't used it i use comodo it's free and effective.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Webroot is the lightest software to hit the security industry in years, we are technologically light years ahead of our competition regarding journaling and remediation of threats.  There are free programs out there definitely, however, sometimes, you get what you pay for. We are confident that you will see such value in this solution and the security and peace of mind that it provides that you won’t think twice about the cost. Or think of it another way, it costs less than a cup of coffee or tea each day to keep your computer safe and you are still able to use it while surfing online! Webroot

  • Rated 1 out of 5 stars

    Blah

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was no good and the lady selling had small boobies

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Strongly disliked it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not like this product. I am so glad it came for free.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Chany, we appreciate and want to hear any feedback you have to share. Please don't hesitate to email us directly so we can ensure to continue to improve the experience.

      SocialCare@Webroot.com

      Warm Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 1 out of 5 stars

    terrible!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not block threats. Appears to have virus already!

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      If you feel that your PC has been infected with a virus that is not being detected we recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so one of our threat research specialists can investigate and make sure that everything is set up correctly. We offer free virus removal for all of our customers, as well as rollback and remediation to revert any unwanted changes made by malware, so if anything is amiss our team will help you resolve the issue shortly. Webroot

  • Rated 1 out of 5 stars

    Displeased with software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to use due to code illegible on box, do not recommend

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Please contact Best Buy to assist with any issues related to your keycode.
      Best Buy Enterprise Customer Care: 1-800-433-5778

      SocialCare@Webroot.com
      -Webroot Community Support- Webroot

  • Rated 1 out of 5 stars

    Not impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I obtained this only because it came with the purchase.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Our Threat Researchers and Advanced Malware Removal Technicians are some of the best in the industry and Webroot is the lightest software to hit the security industry in years, we are technologically light years ahead of our competition regarding journaling and remediation of threats.  There are free programs out there definitely, however, sometimes, you get what you pay for.   We are confident that you will see such value in this solution and the security and peace of mind that it provides that you won’t think twice about the cost. Or think of it another way, it costs less than a cup of coffee or tea each day to keep your computer safe and you are still able to use it while surfing online! Webroot

  • Rated 1 out of 5 stars

    Did not use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are free antivirus programs online that serve me well

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Webroot SecureAnywhere has been given the Editors' Choice by PC Magazine and is consistently rated against the top competitors in the industry. Keep in mind that all vendors included in The Best Antivirus Protection of 2017 list are paid services.
      http://www.pcmag.com/article2/0,2817,2372364,00.asp Webroot

  • Rated 1 out of 5 stars

    waste of resources

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not necessary, waste of time and resources on computer

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact. Webroot