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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 21614 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers appreciate the ease of installation, protection it provides, and the peace of mind it brings. They also mention that it does not slow down their computers and is reasonably priced. However, some customers are not happy with the subscription length and compatibility issues with other software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1075 Showing 21,481-21,500 of 21,614 reviews
  • Rated 1 out of 5 stars

    I think it's making my computer glitch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ever since I downloaded it, my computer has been acting funny

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We deeply apologize for the issues you've encountered since Installation.

      Please reach out to our Support Team at your own convenience so they can further diagnose the problem: Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
      -Webroot Community Support- Webroot

  • Rated 1 out of 5 stars

    Free fluff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came with my laptop purchase and never opened the box.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Webroot is the lightest software to hit the security industry in years, we are technologically light years ahead of our competition in regards to journaling and remediation of threats.  There are free programs out there definitely, however, sometimes, you get what you pay for.   We are confident that you will see such value in this solution and the security and peace of mind that it provides that you won’t think twice about the cost, especially when your first year is free! Webroot

  • Rated 1 out of 5 stars

    its for 6 months only

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its for 6 months only. you have to buy it again after months.

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      That is correct. Selling Software as a subscription-based service is a regular practice in the Security Industry.

      Best Buy Enterprise Customer Care: 1-800-433-5778
      -Webroot Community Support- Webroot

  • Rated 1 out of 5 stars

    i prefer norton

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i do not use webroot. i don't trust it. i always use norton.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
      We do apologize for any inconvenience we may have caused you. Webroot

  • Rated 1 out of 5 stars

    I wouldn't use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would rather put other software on my computer like avg

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Webroot SecureAnywhere has been given the Editors' Choice by PC Magazine and is consistently rated against the top competitors in the industry. Keep in mind that all vendors included in The Best Antivirus Protection of 2017 list are paid services.
      http://www.pcmag.com/article2/0,2817,2372364,00.asp

      Best Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 1 out of 5 stars

    No no no

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Changed to this. Got a virus the first week. Waste of money

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Lasheria, all virus related inquiries or concerns need to be reviewed by our Advanced Malware Removal Team: Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
      -Webroot Community Support- Webroot

  • Rated 1 out of 5 stars

    not sure it works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not sure it works as the windows 10 file was corrupt!!!!

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We're sorry to hear of the issues you've had loading your Protection.

      Please reach out to our Support Team at your convenience. They will assist you free of charge:
      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
      -Webroot Community Support- Webroot

  • Rated 1 out of 5 stars

    Not my favorite antivirus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont necessarily change Antivirus software because its free.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We apologize if you did not want to use our Software included with your purchase.
      Webroot SecureAnywhere is consistently rated against the top competitors in the industry. Keep in mind that all vendors included in The Best Antivirus Protection of 2016 list are paid services.
      http://www.pcmag.com/article2/0,2817,2372364,00.asp Webroot

  • Rated 1 out of 5 stars

    Doesn't seem to be necesary for OSX

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't seem to be necessary for OSX. I did not install.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Roger, malware infections on Mac are increasing every year. Please read this article for more info:
      http://wbrt.io/6tbd

      Best Regards,
      Josh P.
      Digital Care Coordinator
      SocialCare@Webroot.com Webroot

  • Rated 1 out of 5 stars

    Do not use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This may be a good product, however I use something else.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.

      Best Regards,
      Josh P.
      Digital Care Coordinator
      SocialCare@Webroot.com Webroot

  • Rated 1 out of 5 stars

    Bad product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even could not use as software anti virus , hard to install

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We deeply apologize for any issues you encountered installing your Protection.

      Please know that our Award-winning U.S. based Technical Support Team is always here to assist you completely free of charge:
      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
      -Webroot Community Support- Webroot

  • Rated 1 out of 5 stars

    Got the free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this free with my iPad purchase. Don't plan on using it.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
      We do apologize for any inconvenience we may have caused you. Webroot

  • Rated 1 out of 5 stars

    Bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not able to down load. Feel like I wasted my money.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We apologize for any inconvenience you've experienced.

      Let our Technical Support Team install your Protection for you. Please reach out to them at your convenience.

      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send a Support Ticket: http://wbrt.io/eyqx
      -Webroot Community Support- Webroot

  • Rated 1 out of 5 stars

    Didn't ask for webroot.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't want this. Never asked for it. Never installed it.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
      We do apologize for any inconvenience we may have caused you. Webroot

  • Rated 1 out of 5 stars

    Didn't stop a virus.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer was infected within 24 hrs of installing it.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      For all threat requests, please contact our Support Team directly ASAP.

      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send a Support Ticket: http://wbrt.io/eyqx

      Best Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 1 out of 5 stars

    Did not install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone says do not install, will only make things slow

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Oakley, we encourage you to try the Product before constructing your feedback. It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.

      Should you encounter any issues with performance after installation, our Support Team will be happy to assist and ensure a prompt resolution is found.

      Warm Regards,
      Josh P.
      Digital Care Coordinator
      SocialCare@Webroot.com Webroot

  • Rated 1 out of 5 stars

    Free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If it wasn't free I wouldn't have even bothered but oh well

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We do apologize for any inconvenience you may have experienced.

      SocialCare@Webroot.com
      -Webroot Community Support- Webroot

  • Rated 1 out of 5 stars

    sucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    don't waste money on this junk. doesn't work right

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I am not Fond of this Software.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Norton Anti Virus Software for Years.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.

      Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 1 out of 5 stars

    dont bother getting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not an actual antivirus. Thos products is useless!

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Webroot SecureAnywhere is a complete lightweight security solution that does include AntiVirus protection. It also has been given the Editors' Choice by PC Magazine and is consistently rated against the top competitors in the industry.
      http://www.pcmag.com/article2/0,2817,2372364,00.asp Webroot