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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 21614 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers appreciate the ease of installation, protection it provides, and the peace of mind it brings. They also mention that it does not slow down their computers and is reasonably priced. However, some customers are not happy with the subscription length and compatibility issues with other software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1076 Showing 21,501-21,520 of 21,614 reviews
  • Rated 1 out of 5 stars

    Sold to but not able to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales clerk sold it to me knowing it was useless YM

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Webroot is the lightest software to hit the security industry in years, we are technologically light years ahead of our competition regarding journaling and remediation of threats.  There are free programs out there definitely, however, sometimes, you get what you pay for. We are confident that you will see such value in this solution and the security and peace of mind that it provides that you won’t think twice about the cost. Or think of it another way, it costs less than a cup of coffee or tea each day to keep your computer safe and you are still able to use it while surfing online! Webroot

  • Rated 1 out of 5 stars

    Not sure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never uploaded it i use one that I'm familiar with

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.

      Warm Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 1 out of 5 stars

    Would not use this!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bloatware. Just use windows defender and keep it updated!

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We apologize if you did not want to use our Software included with your purchase.
      Webroot SecureAnywhere has been given the Editors' Choice by PC Magazine and is consistently against the top competitors in the industry.
      Please view the following site for a side-by-side comparison of SecureAnywhere vs. Windows Defender:
      https://www.mrg-effitas.com/wp-content/uploads/2016/06/Webroot_vs_Microsoft_report.pdf Webroot

  • Rated 1 out of 5 stars

    Messed up computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Messed up computer had to uninstall the to fix the problem

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Frank, we deeply apologize for the issues you've encountered.

      Technical inquiries need to be reviewed by our Technical Support Team directly. This service is provided free to all users.
      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
      -Webroot Community Support- Webroot

  • Rated 1 out of 5 stars

    Have not used

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not used product. Unsure of quality. Thanks!!

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Webroot is the lightest software to hit the security industry in years, we are technologically light years ahead of our competition regarding journaling and remediation of threats.  There are free programs out there definitely, however, sometimes, you get what you pay for.   We are confident that you will see such value in this solution and the security and peace of mind that it provides that you won’t think twice about the cost. Or think of it another way, it costs less than a cup of coffee or tea each day to keep your computer safe and you are still able to use it while surfing online! Webroot

  • Rated 1 out of 5 stars

    Still in box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have PC matic already paid for and did not open the box.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
      We do apologize for any inconvenience we may have caused you. Webroot

  • Rated 1 out of 5 stars

    Bad news

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't install this. For windows, just use MSE and spybot.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We apologize if you did not want to use our Software included with your purchase.

      Webroot SecureAnywhere has been given the Editors' Choice by PC Magazine and is consistently rated against the top competitors in the industry. Keep in mind that all vendors included in The Best Antivirus Protection of 2017 list are paid services.
      http://www.pcmag.com/article2/0,2817,2372364,00.asp
      -Webroot Community Support- Webroot

  • Rated 1 out of 5 stars

    Will NOT LOAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WILL NOT ACCEPT PASSWORD. Tried several times to enter.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Please reach out to Best Buy directly if you are experiencing any issues with activating your keycode.
      Best Buy Enterprise Customer Care: 1-800-433-5778

      Josh P.
      Digital Care Coordinator
      SocialCare@Webroot.com Webroot

  • Rated 1 out of 5 stars

    Bad thing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing I know is that the other side of the bridge

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Adam, we've love the chance to address any issues or concerns you've experienced while using our Software: Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
      -Webroot Community Support- Webroot

  • Rated 1 out of 5 stars

    not a fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this software came with my purchase, im not a fan.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Webroot is the lightest software to hit the security industry in years, we are technologically light years ahead of our competition regarding journaling and remediation of threats.  There are free programs out there definitely, however, sometimes, you get what you pay for.   We are confident that you will see such value in this solution and the security and peace of mind that it provides that you won’t think twice about the cost. Or think of it another way, it costs less than a cup of coffee or tea each day to keep your computer safe and you are still able to use it while surfing online! Webroot

  • Rated 1 out of 5 stars

    Did not install it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not install it. I consider this bloatware for me..

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.

      Warm Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 1 out of 5 stars

    Don't know

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Relieved with purchase of a new computer did not install

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      it is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
      We do apologize for any inconvenience we may have caused you. Webroot

  • Rated 1 out of 5 stars

    poor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer got a virus within first week of installing

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We sincerely apologize, Jenni.

      Please reach out to our Support Team to ensure complete remediation:
      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
      -Webroot Community Support- Webroot

  • Rated 1 out of 5 stars

    Don't like

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never install this software with my desktop or laptop

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
      We do apologize for any inconvenience we may have caused you. Webroot

  • Rated 1 out of 5 stars

    Didn't use

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    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just use windows defender already installed on computer.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We apologize if you did not want to use our Software included with your purchase.
      Webroot SecureAnywhere has been given the Editors' Choice by PC Magazine and is consistently against the top competitors in the industry.
      Please view the following site for a side-by-side comparison of SecureAnywhere vs. Windows Defender:
      https://www.mrg-effitas.com/wp-content/uploads/2016/06/Webroot_vs_Microsoft_report.pdf Webroot

  • Rated 1 out of 5 stars

    Terrible experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My salesman was very unprofessional and a bad attitude!

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We deeply apologize for the negative experience you had.

      It's important for you to know that Technical Support from our U.S. based Support Team is included for no additional charge. Please feel free to reach out to us if we can help in any way:
      SocialCare@Webroot.com
      -Webroot Community Support- Webroot

  • Rated 1 out of 5 stars

    Free with Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one thing that I would feel the need to buy.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We hope that means that your experience so far has been exceptional!

      If you need help with anything in the future, never hesitate to reach out to us directly.
      SocialCare@Webroot.com

      Best Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 1 out of 5 stars

    Just Throw it Away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software is pure garbage. Just throw the box away.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.
      We do apologize for any inconvenience we may have caused you. Webroot

  • Rated 1 out of 5 stars

    Didn't work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The code was invalid. I even called the store. No help.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We deeply apologize for the inconvenience you've experienced.

      Please reach out to Best Buy's corporate line directly to resolve this issue:
      Best Buy Enterprise Customer Care: 1-800-433-5778
      -Webroot Community Support- Webroot

  • Rated 1 out of 5 stars

    Did not install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was disappointed when I was told to install myself!

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Ray, please reach out to our Support Team and they'll be happy to install your Protection for you.

      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send a Support Ticket: http://wbrt.io/eyqx
      -Webroot Community Support- Webroot