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Customer reviews

Rating 4.3 out of 5 stars with 21614 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers appreciate the ease of installation, protection it provides, and the peace of mind it brings. They also mention that it does not slow down their computers and is reasonably priced. However, some customers are not happy with the subscription length and compatibility issues with other software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 380 Showing 7,581-7,600 of 21,614 reviews
  • Rated 4 out of 5 stars

    Love the protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only con is pop ups to show blocked security takes you off the page you're on and you have to constantly go back or start all over. There should be a tiny notification box instead. Other than that it's great!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Keeping getting messages to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a geek squid package and this item was installed by them put for some reason I keeping and email stating it needs to be installed this has be a bother and if it was not installed I like to know why

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better than my Paid Avast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this one better. A trial came with my PC purchase but I decided to pay for the longer term. I am quite pleased. I had Advast paid edition and that program kept nagging me to buy additional upgrades.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well, but it sometimes needs help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was nice as a "free" product for 6 months and then you will have to pay after that. It works well but you will sometimes have to make sure it is working and that is a problem at times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Webroot works best when Geek Squad is involved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had Webroot for 2 years, with Geek Squad involved things went well. I had Webroot several years ago and ended up waiting 45 minutes on hold for a tech, that's insane. Thank God you have Geek Squad handling your installations, They are Great and Webroot is a disgrace. Always use the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot software scans computer and does not overload my notebook. Simple to install by entering new product key into software application for renewal. However, new customers need to download product from the website. If you have Geek Squad, Best Buy will install sofeware for you inside the store.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My research found this security tops in class.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a six month trial with the purchase of a new computer and had no complaints. My research before renewal showed this as a top pick. It can be installed on three devices so a great buy for the price.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was recommended by the sales person as it is web-based so it is constantly updated to latest malware etc without you always downloading latest security updates. It uses far less space than McAfee/Norton. Haven't had any issues yet, it can be used on up to 3 devices, so you can add coverage to a cell phone or tablet. I did not realize that it is actually a Best Buy Geek Squad product, so they will be the ones providing all support and updates. Make sure you set up your online account to manage all devices you choose to protect with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I feel protected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesperson that sold me my gaming laptop said he was a gamer, and this security software didn't interfere with the gaming speed while protecting his computer info. I've found this to be the case so far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Free stuff but did not even used it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was given to me with my laptop purchase. I do not like using 3rd party protection on my laptop. I use windows defender and it is usually enough for me. But I have seen good stuff about this product

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Good for a free firewall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nobody's been able to get into my laptop and although I use it in conjunction with more security it worked just fine for the first 5 months I used it alone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My favorite product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having run many of the competitors, including those that come pre-loaded on computers, I have never found a system that I like as much as this. I've been a huge fan of Webroot for over a decade and it is the only antivirus that I will install and I will remove anything else that competes with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Webroot Internet Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This year is the first time I have used Webroot since the Kaspersky Internet Security no longer being sold at Best Buy. So far, I find it has less conflict with the Windows 10 OS than KIS.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    appears to be a good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is kind of hard to review the Webroot security system since the only time you know if it is working is if you have a security problem. So far the type of problems I have had with my computer are not those.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Taking Root

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot Internet Security is a hearty bit of software that does it's job very well. I have trusted Webroot on not only the current computer, I use...yet other devices, as well. It has not let anything bad start Taking Root on my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a renewal for me. I have had Webroot on my computers for 5+ years now. I use to use another security but didn't care for it much and talked to the computer people at Best Buy and this is what they recommended. I am so glad I listened and made the switch so many years ago!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    WEBROOT SECURITY SEEMS GOOD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I purchased my new laptop the sales associate recommended Webroot Security. To be honest I never heard of it before. I purchased the 2 year subscription and it seems to be good. It's too new to me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    webroot anti virus worked very well for us.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandchildren go on websites for homework which many times have viruses they are not aware of, yet webroot caught them all. Also, it wouldn’t allow hackers to get in. Thank goodness!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product. It has a small footprint so it boots up instantly. It is only operational when online the internet. The support is very good and the price point is reasonable. It is rated highly by the technical magazines. It has isolated and wiped several malwares since I have been using it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    wouldn't download.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not very good at computers. I couldn't get it to load. I called the phone number on the case and after trying, they told me I needed to take it back to Best Buy to get it loaded.

    No, I would not recommend this to a friend