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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 21614 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers appreciate the ease of installation, protection it provides, and the peace of mind it brings. They also mention that it does not slow down their computers and is reasonably priced. However, some customers are not happy with the subscription length and compatibility issues with other software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 386 Showing 7,701-7,720 of 21,614 reviews
  • Rated 4 out of 5 stars

    Webroot software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't installed this yet due to having a free trial come with my new laptop. I'll install once my trial is complete. Always enjoy free software to protect my devices. Thanks Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is a perfect anti virus.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used this anti virus on my own personal computer and it was exactly what I wanted to put on my boys’ computers so they wouldn’t have to worry about something corrupting their laptops and keeping them from being able to finish their class work.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Must enter credit card info for "free" trial

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always used Norton. When asked what Best Buy thought between the two they said Norton was the worse one anyone could get, despite millions of reviews online saying Norton is one of the best. Still I figured I would give this a try since it was free with my purchase. However when I went to install the free trial, it required my credit card information. If it was truly a free trial it wouldn't need my information, therefore I did not sign up and I have continued to use Norton which has worked perfectly like it always has.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      If I may start by mentioning our WIN Cloud http://www.brightcloud.com/platform/webroot-intelligence-network.php as all the work is done on there and not your PC also WSA only uses 3 to 6MB of RAM and up to 6 MB's on the Hard Drive for the Client and this is the future, it's here now! How can the other conventional AV's keep up with almost 500,000 new Malware everyday and over 142 million Malware in 2014 alone? Furthermore, Webroot has free Support as long as you have a subscription. Where as most other AV's don't have this! Webroot

  • Rated 5 out of 5 stars

    Love Webroot!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came in a bundle we bought for our granddaughter and had the Geek Squad do her laptop set up. We have used Webroot A long time and recommended it to her. Great product. Between Webroot and the Geek Squad she should be set to conquer any computer problems she has in college.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Less intrusive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First experience with Webroot. It certainly seems to be less intrusive than McAfee and Norton. No issues thus far which is good when speaking about security. Also less utilization memory/CPU)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok to use

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never really use this because I already have security for my devices that are supposed to be better but I'm sure it's ok for the 1 yr subscription.

    I would recommend this to a friend
  • Pros mentioned:
    Free

    Rated 3 out of 5 stars

    Didn't really help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was free and given with a piece of garbage computer, so it didn't help at all. Would rather have other antivirus software instead.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Webroot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good product. I liked the protection it provided. I wasn't able to afford to keep it after my time ran out. If I have the opportunity to get it in the future I definitely will.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy salesperson recommended this one as he said it does not use a lot of the computer resources and memory. I have no way to verify that, however or compare it to a different product,

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great free security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The weboot was a free security for up to 3 of my computer,phones etc. it scanned and kept my devices free from breaches enjoyed it while it lasted gave me a piece of mind

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Webroot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a user of Webroot for a couple of years now. It runs very unobtrusively in the background while protecting very well. I did some research when I changed and found Webroot was rated much higher than what I had been using. It still works well and handles scans quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good safety features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never really paid much attention to the different types of internet security products, but without exception, I am very glad that I purchased Webroot. After much discussion with the sales associates, I felt that this product will provide me with the internet security that I need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very impressed with Webroot and have never had any viruses because it is always running on my pc and picks up any viruses. I'm happy that I never have to worry about it; however, I'm very diligent on making sure I don't click into the unknown. I'm happy with this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good price and easy to install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sister has used this product for years and suggested I try it. She felt very secure using the internet with it installed. I love the fact that I don't have to have a credit card on file to download the program. I also don't have to automatic renew if I don't want to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Internet Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently bought my first ever laptop and I did not know I needed Internet Security for it until Best Buy offered it to me. I'm more than satisfied with it as it scans my computer as many times as I want and it lets me know if I have any threats on my Laptop. I highly recommend it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    so far so good...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, I've only had WebRoot on my laptop for about a month now, so i can't really say anything long term, but so far it operates as it should - in the background. and has kept my laptop safe.

    I would recommend this to a friend
  • Pros mentioned:
    Free

    Rated 3 out of 5 stars

    Ehhhhh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came free with my new desktop . Honestly , can't say that I'm even gonna give this a try . Nice offer , But I already have protection

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Working well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I have been running webroot for just over a month and have had no issues with it at all. It runs quietly in the background and honestly you might not even know its there. It does not slow down the boot time nor has it interfered with my work software or websurfing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better than Norton or McAfee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We tried it because it was included when we bought our laptop. So far we haven't had any problems with it. And the machine is running faster than when we had McAfee or Norton installed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Needed protection for my computers and this was re

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good this is what the geek squad said was good protection for my computers and that I did not need any other programs in addition to this one. So I am trusting their recommendation.

    I would recommend this to a friend