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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 21614 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers appreciate the ease of installation, protection it provides, and the peace of mind it brings. They also mention that it does not slow down their computers and is reasonably priced. However, some customers are not happy with the subscription length and compatibility issues with other software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 416 Showing 8,301-8,320 of 21,614 reviews
  • Rated 2 out of 5 stars

    I'm sure it works but why

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not sure why anyone would need this with Microsoft defender. I immediately deleted McAfee on my new PC and won't install this either.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Please view this in-depth comparative analysis of Webroot vs. Windows Defender: http://wbrt.io/lmvzv

      Best Regards,
      Josh P.
      Digital Care Coordinator
      SocialCare@Webroot.com Webroot

  • Rated 5 out of 5 stars

    Fantastic antivirus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent antivirus. Have had no malware issues since installing it. Runs itself. Download the software using the code issued by Best Buy and it installs and sets itself up practically automatically.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service, great product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In addition to this being a great product that we've used for several years, the Geek Squad did a great job of helping sort out the coverage of our technology and transferring coverage from old to new equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchased this with my new laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been great. I had multi coverage before on my old laptop and Gregg(Geek Squad) helped me realize they had been fighting each other. My laptop security is now much better. Very satisfied with the change.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good antivirus protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was something that came with a hp laptop that I bought. It turned out to be a program (never heard of it but still good).

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    works as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it def works as advertised but wish that it would at least include a year free considering the cost to protect just one laptop

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best safety

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought with an expensive gaming lap top for grandson, was told best for this use, esp since he is always on the internet playing games

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Relief

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My internet provider cancelled security so I got this one. It does not slow down your computer like Norton. I am very happy and it scanned my computer in minutes and with a year with no antivirus I was bug free.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing malware and spyware for the internet! Thanks to Mason, Sales Manager, at the Asheville store for great customer service. He is and always has been, a great Best Buy representative for the company. Thank you Mason!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Webroot program is great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Internet and Dell desk top computer work very smoothly with the Webroot protection. As soon as a familly member gets a new laptop from Best Buy as planned in a few days, I'll have Webroot installed on that device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best internet/PC security software on the market! Very fast, takes up minimal storage and interface is very user friendly. Have been using Webroot for years and NEVER had problems with it. Highly recommend!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Computer protected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Have used McAfee as well as Norton and still got a virus. I hope this continues to work.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install

    Rated 3 out of 5 stars

    Quink install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much to say. Quick install. Hopefully it does its thing and I don't have anything to worry about.

    I would recommend this to a friend
  • Pros mentioned:
    Free

    Rated 2 out of 5 stars

    not my first choice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Security Suite, was somewhat redundant with my Malwarebytes premium. It was offered along with the computer, free, and touted as being the best. For the purposes of my work, and entertainment that I do on my computer, Malwarebytes premium, and Windows Defender are plenty. I would recommend using Webroot if you have nothing else installed.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      If I may start by mentioning our WIN Cloud http://www.brightcloud.com/platform/webroot-intelligence-network.php as all the work is done on there and not your PC also WSA only uses 3 to 6MB of RAM and up to 6 MB's on the Hard Drive for the Client and this is the future, it's here now! How can the other conventional AV's keep up with almost 500,000 new Malware everyday and over 142 million Malware in 2014 alone? Furthermore, Webroot has free Support as long as you have a subscription. Where as most other AV's don't have this! Webroot

  • Rated 5 out of 5 stars

    Solid antivirus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Webroot for several years, since I got my second or third laptop. I have never had an issue with this antivirus missing any potential threats. And it does its job without getting in my way.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Standard Anti Virus Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Standard anti virus protection that runs in my system while I browse the web and notifies me of any issues that I could come about.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Webroot is a good antivirus program.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use Webroot on all my home computers. I have complete confidence that Webroot will do its job and alert me of any lurking dangers.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    its free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    didnt use this as I already had protection - but gave it away to a friend and it was appreciated

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great internet security tool!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased Webroot Internet Security software at my local Best Buy and the Geek Squad Team installed it for me. So far, my protection has been great! I really like the visual confirmation when I start my computer also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Garbage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product worked great but was an unnecessary purchase. Windows defender, a preloaded antivirus works just as good. Waste of $. Should have done my research instead of taking the BB employee's word for it.

    No, I would not recommend this to a friend