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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 21614 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers appreciate the ease of installation, protection it provides, and the peace of mind it brings. They also mention that it does not slow down their computers and is reasonably priced. However, some customers are not happy with the subscription length and compatibility issues with other software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 951 Showing 19,001-19,020 of 21,614 reviews
  • Rated 3 out of 5 stars

    have had malware pop up twice daily

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not sure if it my webroot not recognizing the ad malware quick enough or this is to be expected. my other computers have trend titanium and have never had this problem

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    OK but not the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot Secureanywhere Internet Security software was included in the purchase of my laptop. After reviewing the product, I found that there are better ones out there.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great security product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is a great product that can be used for security features across all of your devices. The continuing updates add to the effectiveness of the product.

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Thanks for the feedback, Daniel!

      It looks your Review doesn't correspond with the Star Rating you gave. We want to make sure you know that our Outstanding Customer Support Team is always here to help address your concerns.

      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send a Support Ticket: http://wbrt.io/eyqx

      Warm Regards,
      Josh P.
      Digital Care Coordinator
      SocialCare@Webroot.com Webroot

  • Rated 3 out of 5 stars

    Did I need this?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was free when I bought my laptop but I don't think I ever even needed it. There was already a "defender" on my laptop . Probably could of done without it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Still figuring it out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems like a welcome addition. I day this because I still get the "you've won a free phone" pop up screen so I know I'm not being protected from something.

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Webroot SecureAnywhere only blocks malicious pop-ups. It will block and remove any pop-ups that attempt to infect your computer or are caused by an infection. However, many sites do have their own pop-ups which are not threats. If you do not want to see these, you can change the settings in your browser to block them. For more information on how to do this, please visit our Community at community.webroot.com. Webroot

  • Rated 3 out of 5 stars

    Cant beat free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used web root for several years. It comes free for a year with computer purchase at Best Buy and is as good an antivirus/firewall as there is. Look it up.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Complimentary Antivirus.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's nice that this company is offering a complimentary antivirus for six months but I didn't need it or use it so I can't tell you if it's good or not. I use another.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Switched to AVG

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With Webroot I have some invasions of my computer. My stepson and his family have been using AVG for decades without any problems, so I decided to switch to them.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Free

    Rated 1 out of 5 stars

    Free and of dubious value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is 'free' with the laptop/tablet purchase. Apparently the big push by Best Buy. Although I installed it I plan to got to Best Buy to have their people explain why I need it. I prefer the network/virus/malware security program I have used for almost two decades. Additionally I don't find from the "Webroot Secureanywhere" minimalist documentation that it does anything Microsoft Windows Defender does not do.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Webroot SecureAnywhere is a complete security solution that is updated every day to keep up-to-date with daily threat trends. Please feel free to contact us directly if you have any questions or concerns:

      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
      -Webroot Community Support- Webroot

  • Rated 3 out of 5 stars

    It was free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave it 3 stars for neutral. Ive received product free about 5 times and not once ever used it. I will not recommend at this time, but if I use I'll be sure to update.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not sure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not sure about this product because I haven't had the chance to install it yet. However, I'm looking forward to doing so since I can install it on up to 3 devices.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It does its job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A problem that I found with this, is that it sometimes detects trusted software (steam games) as viruses; it took me a while to figure out how to disable it

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Webroot...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scan my computer before EVERY shutdown, scans to 11% then jumps to 71%, then finishes. Did this with my last computer too, geek squad says nothing wrong...I wonder.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Standard antivirus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine but would not purchase any additional service once the year that comes with the computer purchase expires. There are plenty of free alternatives out there.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Unsure of value on this one.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Put this on a phone to check it out - I normally have Norton products. It didn't capture any problems, so I have misgivings about how robust it is.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Confused

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought I had purchased this, but I continue to get notices that my service has expired. These notices started one week after my initial purchase.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s good and bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had webroot for many years. I have however ran into issues where it does not catch everything and my computer ends up with a virus/malware.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t install the program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I chose to use a better security and protection plan with another company. Had webroot on my old computer but gad problems with it and other operating systems.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      It is typically advisable to completely discard software you don't plan on Installing, as a product should be reviewed for its' efficacy with a well-rounded point of view.

      Best Regards,
      Josh P.
      Digital Care Coordinator
      SocialCare@Webroot.com Webroot

  • Rated 3 out of 5 stars

    Always a good purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always purchase this with any computer device. Saved my system more than once... however I hate always having to renew it. Nickel and dime you anyway they can.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re not going to be doing much on your laptop or computer this is an okay option. I only use my laptop for homework so it’s okay i guess

    No, I would not recommend this to a friend