Everything for Back to School — and then someShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 21614 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers appreciate the ease of installation, protection it provides, and the peace of mind it brings. They also mention that it does not slow down their computers and is reasonably priced. However, some customers are not happy with the subscription length and compatibility issues with other software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 952 Showing 19,021-19,040 of 21,614 reviews
  • Rated 3 out of 5 stars

    Anti-Virus Software

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this anti-virus software program because the person who waited on me at Geek squad recommended this one, over the others. Said it was a better program.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    nothing unique here

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the software is able to scan PC for malicious files and monitors in real-time internet activity. you can get this functionality from any other security software.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Free

    Rated 2 out of 5 stars

    Don’t remember

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product came free with computer purchase and I honestly don’t remember the subscription lasting a year

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not so sure it really works

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very weird to go into a Best Buy and find that they only sold two brands of virus software but since my currentversion had expired I had no choice. I found it very off putting that installation procedures came via an email from Best Buy. One of my main complaints is that it lets malware get on my machine then warns me after the fact. I am going to try another version and another computer store when this expires. I like dealing with the vendor directly and not thir parties

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We want to make sure you have complete confidence in your Security.

      Our Threat Team can remotely review your system and remediate any malicious files found. Please feel free to utilize this Support at any time.

      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send a Support Ticket: http://wbrt.io/eyqx

      Best Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 3 out of 5 stars

    ok

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up never unwrapping this software. Look at your antivirus benchmark reviews, and decide from there. Still, overall great product for most.

    I would recommend this to a friend
  • Cons mentioned:
    Subscription length

    Rated 2 out of 5 stars

    Bloatware

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not usually a fan of these types of software, which are typically a shoe in for you to get stuck on a yearly subscription.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We apologize if you did not want to use our Software included with your purchase.
      Webroot SecureAnywhere has been given the Editors' Choice by PC Magazine and is consistently rated against the top competitors in the industry. Keep in mind that all vendors included in The Best Antivirus Protection of 2017 list are paid services.
      http://www.pcmag.com/article2/0,2817,2372364,00.asp Webroot

  • Rated 3 out of 5 stars

    It worked - just not my favorite

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't get me wrong - it worked by protecting my devices. But it didn't stick out to me as something that I will continue to renew. I prefer other options.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Unknown Product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a freebie that generated several e-mails to urge turning it on. I didn't. I use Win 10 Windows Defender. I don't understand why this product is needed.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not a real plus even as a freebie.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not used this time. Not a real bonus as it is on the same level as Norton or McAfee products. I would prefer a higher standard product like Malware-bytes..

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    WEBROOT

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WE HAVE USED MCAFFEE AND STILL GETTING USED TO SETTING FOR WEBROOT. WE HAD ISSUES INSTALLING THIS BUT CALLED THE GEEK SQUAD AND THEY HELPED US OUT WITH NO ISSUES.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Received this as a free item

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not sure how well this works, I received it as a free item with my new Router purchased. I haven't been willing to stop using Nortons and try this free item

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Haven't seen a significant difference

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly can't see a significant difference when it's installed. If anything it's more of a hassle than anything. But hey, at least my computer is protected.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Prefer Norton Antivirus

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software came free with our new laptop. I'm not a big fan, it's only a trial version and seems kinda clunky, we un installed and purchased Norton Antivirus.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    ok

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    allegedly came with PC as part of purchase, but had to provide credit card up front and wasn't installed. That's not "free with purchase" in my mind

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Time will tell

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I have had no security issues yet, I am happy. This is one of those products that you don't know how good the product is until there is a safety breach.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bug

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used this for the past three years. Seems to get the job done. Has let a few phishing scams through. Going to try free windows defender when it expires.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Its like a threat and disk cleaner in one

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works automatically as well as manually and tells you about any memory leaks all around not a bad protection; now also no more disk just coded into the computer

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Adequate

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software came with the purchase of a surface pro 6, and seems like adequate protection. Will work with windows, mac, and android devices.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Windows Defender obviates this

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never installed it, since Windows Defender works perfectly. Some other more useful promotion would have been better.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Useless

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was given this item free with the purchase of my phone. I not even think it’s compatible with it!

    No, I would not recommend this to a friend