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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 21614 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers appreciate the ease of installation, protection it provides, and the peace of mind it brings. They also mention that it does not slow down their computers and is reasonably priced. However, some customers are not happy with the subscription length and compatibility issues with other software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 954 Showing 19,061-19,080 of 21,614 reviews
  • Rated 3 out of 5 stars

    didnt even try

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    dont like these trial memberships because they clog up the computer and then its impossible to get rid of. havent used item itself though.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Don't really use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't really use this since I have 2 other programs that keep my system clean and free. For me this isn't as easy to use or there really isn't a need.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Do not know if it works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was somewhat forced to buy it for the Geek Squad to do a clean up my PC. I would not have bought it otherwise. Did they fix my PC problem---not really.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    No option

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can give this a rating. Never used as it came free with my purchase and already had a family plan for another AV

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    good for the price (free)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    surprisingly good layout, but just not sure if it measures up to Norton. It's hard to know how sophisticated it is, in terms of killing viruses.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Webroot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I guess I don't know much about spyware but I thought that it did not allow any unwanted bugs or threats to come through.overall it is ok I guess.

    I would recommend this to a friend
  • Pros mentioned:
    Free

    Rated 2 out of 5 stars

    It's ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slowed down my new laptop significantly. Ended up uninstalling. Not quite sure how well it works but it was free

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Webroot SecureAnywhere is the lightest complete security solution in the Industry.
      Please reach out to our Support Team directly if you are having issues with speed after Installation: Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send a Support Ticket: http://wbrt.io/eyqx
      -Webroot Community Support- Webroot

  • Rated 3 out of 5 stars

    Not really needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this software for a free trial period when I purchased my PC. I am comfortable using Windows Defender, so never installed it nor feel it is necessary.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not a bad deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't expect this to be added into my laptop purchase, but decided to give it a try since it included up to three other devices. No complaints yet!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    I am not using it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not a fan of the "freebie" anti-viruses that come with purchases from BB, and I am particularly not a fan of the email reminders that tell me I have not used the software that came for free. I research my anti virus software and I have not heard of this brand. I go with my own research and I don't appreciate being nagged to use a freebie add on that I never wanted in the first place. I give it a fair because I have not used it, but please just let me be.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Please reach out to Best Buy directly to receive your feedback.

      Best Buy Enterprise Customer Care: 1-800-433-5778
      SocialCare@Webroot.com
      -Webroot Community Support- Webroot

  • Rated 3 out of 5 stars

    Webroot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This takes up less space then Norton. The only thing is I am still getting a lot of virus on my computer. I heard Kasperky is a good virus protection.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I keep getting pop ups that I need to renew my software. I am not sure what this item is or what it does, however I don't think it protects my computer.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Virus software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for free with the purchase of a laptop. I do use it but thought it was nice to get something free. I may try it out at some time later.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Free

    Rated 2 out of 5 stars

    came with laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    came free with laptop. haven't used it yet as daughter downloaded another virus protection that she uses.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Feel free to have our Support Team install your protection on your behalf.

      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send a Support Ticket: http://wbrt.io/eyqx

      Best Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 3 out of 5 stars

    meh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    to be honest, although we buy nearly all of our computers from Best Buy, we have never installed the security software that is supplied

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It works, but not as well as other VP options

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It appears to do OK for virus protection, but compared to other competitors offerings it is not as user friendly and not as many options/configurations.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    NOT SURE I NEED IT.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WHEN I FOUND IT WAS INCLUDED WITH THE COMPUTER, I WAS VERY HAPPY. THEN I FOUND OUT THAT IT WAS GOOD FOR ONLY 6 MONTHS. NOT HAPPY THAT IT WAS A COME ON.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Indifferent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was included with the purchase of a new machine. I have not installed this product yet, but I will not argue with three months of threat protection.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Free software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it's funny how best buy gives this software for "free" but it's only for 3 months. What's the point in using software I've never heard of?

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Selling Software as a subscription-based service is a regular practice in the Security Industry. Please reach out to Best Buy directly for all inquiries.
      Best Buy Enterprise Customer Care: 1-800-433-5778

      Warm Regards,
      Josh P.
      Digital Care Coordinator
      SocialCare@Webroot.com Webroot

  • Rated 1 out of 5 stars

    Software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So first had a log of problem with installing that, no one knew how to help, then finally did it and sign want to work so. Don't like the product

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Mila, please let our Customer Support Team address the issues you're having. They are also glad to address any other questions or concerns you may have.

      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send a Support Ticket: http://wbrt.io/eyqx

      Kind Regards,
      Josh P.
      Digital Care Coordinator Webroot