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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 21614 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers appreciate the ease of installation, protection it provides, and the peace of mind it brings. They also mention that it does not slow down their computers and is reasonably priced. However, some customers are not happy with the subscription length and compatibility issues with other software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 955 Showing 19,081-19,100 of 21,614 reviews
  • Cons mentioned:
    Slows down computer

    Rated 2 out of 5 stars

    Security Software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After some research, I found that the software could slow my computer down so I chose not to install it.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Webroot is cloud-based and is designed to be lightweight. Please contact our Support Team if your experience differs.

      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send a Support Ticket: http://wbrt.io/eyqx

      Best Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 3 out of 5 stars

    Webroot is probably OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this Webroot software on a previous laptop but I decided to go with McAfee this time because it is free with my Cox Cable subscription.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Could have been great..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This could have been a great product and it even came with my laptop for free, however I didn't have a disk drive for my computer.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Doesn't live up to claims

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I assume it worked adequately on the laptop. Did not load to Android phone or iPad because of negative reviews. Will not be buying a subscription.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Mixed Review.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was unable to install Webroot at home due to issues on their end. I brought it into Geek Squad and they did it for me. So all ok in the end.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent software but doesn't cover my phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for my desktop and laptop. Just wish it somehow covered my phone since that's the purchase I received it for. Pretty cool swag though.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I never know if virus protection is worth the cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be working the same as all the other anti-virus software I have used, but still don't know the real "value" of anti-virus software.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Webroot is the lightest software to hit the security industry in years, we are technologically light years ahead of our competition regarding journaling and remediation of threats. There are free programs out there definitely, however, sometimes, you get what you pay for. We are confident that you will see such value in this solution and the security and peace of mind that it provides that you won’t think twice about the cost. Or think of it another way, it costs less than a cup of coffee or tea each day to keep your computer safe and you are still able to use it while surfing online! Webroot

  • Rated 3 out of 5 stars

    Don't use it - give it away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use our own corporate AntiVirus software. I've given it away and people seem happy to have. I could not tell one way or the other thus the 3 rating.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It works I guess

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not really sure how to test to see if its working or not? I haven't had any virus yet so I think that it works.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I will absolutely recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s is a good product that will meet your stander and help your computer to function right with all the syber problem that going on

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Unnecessary

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Add on security for Windows 10 is not needed as defender is as good as any other. And add on one are generally more vulnerable. I don't use it...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Way better products on the market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are way better products on be market. This takes up too many resources and you can tell it’s running because it make your computer slow.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Mitch, Webroot SecureAnywhere has been given the Editors' Choice by PC Magazine and is consistently rated against the top competitors in the industry.
      http://www.pcmag.com/article2/0,2817,2372364,00.asp

      Kind Regards,
      Josh P.
      Digital Care Coordinator
      SocialCare@Webroot.com Webroot

  • Rated 3 out of 5 stars

    WEBROOT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OFFERED AS BONUS WITH ACER TABLET. DID NOT USE WITH ACER TABLET. CAN NOT COMMENT ON SERVICE FULLY FOR PRODUCT.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Beware of scams

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was very helpful in installation after I tried at home - installation was blocked and the webroot helpdesk dude tried to scam me

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Webroot does not scam anyone, chances are you were speaking to an organization impersonating Webroot. In the future, please reach out to us directly at 1-866-612-4227. Webroot

  • Rated 3 out of 5 stars

    Seems ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't yet know if this is a fool proof virus protection, but so far;so good. It was a bit frustrating to download which is the reason for 3 stars.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great overall antivirus protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your basic antivirus protection for laptop or tablet. Never slowed down my laptop and warned me of malware from suspicious apps

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just began using this service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will write another review on this product once I have completed the 1yrs subscription. So far webroot is keeping my computer and iPhone safe.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Web Root is all right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Again no CD, Need to download. Everything you do today you have to download, if I have any problems then you got to fight to re download again.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Very Basic anti virus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best anti virus on the market but it does do the job and is cheaper than others. Rember when antivirus protection was included for a year. :(

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mediocre virus protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This doesn’t seem to be the best antivirus option. It seems slower and more difficult to work with than other antivirus software I’ve had.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We are very sorry to hear about your experience. The issues you are reporting are not common, which indicates that there may be something wrong with the installation, or something else going on. We recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so one of our technical support specialists can take a look and make sure that everything is set up correctly. Webroot