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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 21614 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers appreciate the ease of installation, protection it provides, and the peace of mind it brings. They also mention that it does not slow down their computers and is reasonably priced. However, some customers are not happy with the subscription length and compatibility issues with other software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 959 Showing 19,161-19,180 of 21,614 reviews
  • Rated 3 out of 5 stars

    slows everything down

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I guess its protecting my equipment but it slowed everything down and sometimes my phone freezes and i didn't have that problem before

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    unsatisfactory

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This program came as a 6 month trial with my new HP Pavilion. It was installed by the Geek Squad when they set the comluter up. Within 3 days mycomputer was infected by malware. I returned to the store and left the computer for several days while it was wiped and the software reinstalled. I was without a computer during that time which was troubling because I'm disabled and use it for many of my needs including a life line.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      In the future, please let our Technical Support Team handle all requests related to infections.

      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send a Support Ticket: http://wbrt.io/eyqx

      We appreciate you letting us know, Fred.

      Warm Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 3 out of 5 stars

    works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    to many times it interferes, i think it thinks it owns the system. not what i consider user friendly on that point, more like user annoying

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good protection for start up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For just starting your laptop it's a decent protection. After the three months you should use a better one so your device are fully secure

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Web

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had trouble downloading. The security code on the box tire as I was peeling it off and had to guess the last 4 digits. Finally got them.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Is this thing on?

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used for 6 months after purchasing a laptop. Didn't once warn me of malicious emails, sites, or downloads.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Unable to download to Amazon Fire

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is great however it's virtually impossible to download to an Amazon Fire Tablet. I can use it for my phone or other device.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Free bundled product...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bundled with laptop. Won't install because it's VERY redundant to what Windows 10 already has onboard... Pretty much a sales tactic...

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay computer security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all good product I used product on a school computer which was strictly only used for that purpose, had no problem.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Sucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was thrown in as part of my purchase in an attempt to get me hooked on a new software. Not happening; I threw it in the trash.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      BillyRae, it is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.

      Warm Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 3 out of 5 stars

    Its a great program for internet security.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great program, but didn't get to enjoy it because my computer got a lock. One in which I still haven't been able to have removed.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    i did not use this product, but it came with my PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get Norton antivirus with my Comcast internet subscription free, so that's what i use. i heard that this is a nice antivirus though!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really hate the idea of getting these antivirus software. I was weak, it ain't so strong either. It's OK if you have to have something.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    So-so

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had in another computer. It got sick. Needed tech support to cure the thing. Many better products out there. Didn't even carry it home

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great Internet Security

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot Internet security with Antivirus has great security features and works for multiple devices

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good to have internet security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its to have internet security where data security is theft to the world. The web root is aweome and I recommend all my frinds

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Thank you for taking the time to write this review, if you should ever need help with anything in the future, please feel free to reach out to us at 1-866-612-4227. Webroot

  • Rated 3 out of 5 stars

    Good temp program.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a good temp program while you’re setting up your new device until you can get whichever company you’d prefer.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    This came with the laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came with the laptop, no explanation as to what we should do with it, wait until we have a problem or install??? and why???

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Robert, please reach out to our U.S. based Customer Support Team directly to help with activating your Protection and answering any additional questions you have:

      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send a Support Ticket: http://wbrt.io/eyqx

      Kind Regards,
      Josh P.
      Digital Care Coordinator
      SocialCare@Webroot.com Webroot

  • Rated 3 out of 5 stars

    Have not installed yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not sure how to rate this product yet. I have other software that does the same thing for free so I have not installed this yet

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good i guess

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I guess it's good, I've had no problems thus far. And it was suggested to me so i assume Best Buy is invested in this.

    No, I would not recommend this to a friend