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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 21614 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers appreciate the ease of installation, protection it provides, and the peace of mind it brings. They also mention that it does not slow down their computers and is reasonably priced. However, some customers are not happy with the subscription length and compatibility issues with other software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 962 Showing 19,221-19,240 of 21,614 reviews
  • Rated 3 out of 5 stars

    Had for a few years know

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used webroot for a few years now. But not really convinced that it is any better or worse than other similar products

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Umm it's free virus protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So it's free so don't expect much. Also if your using apple products just Move along it's pretty tough to catch a virus on a mac

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Product is okay but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is fine but it says it for one year and it’s already telling me it’s going to expire after 30 days. Not sure why?

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Needless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was included with the purchase of an ipad. It wasn't needed as I have protection through my Xfinity account.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    never worked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    label on packaging peeled off the number to download - it never worked. Not happy with it even if it was free for 6 months.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Connie/Liz, please contact Best Buy and they'll be happy to provide you your keycode.
      Best Buy Enterprise Customer Care: 1-800-433-5778

      Best Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 3 out of 5 stars

    Did not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was given this in store as a bonus for my purchase. HOWEVER, this product does not work with the laptop I purchased. Cromebook

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    webroot secure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    rated it fair cause there are many out there but this one seems to be pretty good so far. most important it came with the laptop.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    haven't used it so I don't know so much.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this as a compliment when I bought my laptop. I haven't used it so I can't say so much but I am sure is a good anti virus.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not too sure about this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    System was not user friendly. Got a lot of error messages. It says it's cleaning no threats but system very slow

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Protecting great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will say so far so good. I really rate Security software after the initial subscription is over and it’s time to renew

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Came with my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my laptop to run Linux, this came with the laptop. I sure it is great but I am running Linux so I cant use it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Same

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same review as the others - please offer your customers the option of getting things installed etc. before we leave the store.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok product

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the greatest. I got this product for free with purchase of something else. Good stuff

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Haven't installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't used yet as we have virus protection that hasn't expired yet, will use once old expires but it came with purchase

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Lilly, it is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.

      Kind Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 3 out of 5 stars

    Only protected for a little

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t really protect my computer for that long until it asked for an upgrade and then had to pay

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    I don't use it...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great idea and I'm probably making a mistake by not using it, but I'm very safe while browsing and I never remember to use it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are better security programs out there. Used it for a bit but uninstalled and went back to trend micro

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not that great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not that great features does not have that many at least it works but I wont by again

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Free for 6mo but, requires credit card information for initial activation with an annual fees of $50 after 6mo.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Subscription length

    Rated 2 out of 5 stars

    web root

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    one year subscription on the package when registering comes up as 166 days subscription

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      These Best Buy subscriptions begin on the purchase date. Please reach out to them directly for all questions related to your subscription.

      Best Buy Enterprise Customer Care: 1-800-433-5778

      Regards,
      Josh P.
      Digital Care Coordinator Webroot