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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 21614 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers appreciate the ease of installation, protection it provides, and the peace of mind it brings. They also mention that it does not slow down their computers and is reasonably priced. However, some customers are not happy with the subscription length and compatibility issues with other software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 966 Showing 19,301-19,320 of 21,614 reviews
  • Rated 3 out of 5 stars

    It’s Ok

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a little unsafe, and some viruses do pass it so just don’t use and click sketchy links

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Seems to work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system seems to work ok. Very simple, not sure how deeply it scans for viruses. But for no all is good

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Thank you for taking the time to write this review, if you should ever need help with anything in the future, please feel free to reach out to us at 1-866-612-4227. Webroot

  • Rated 3 out of 5 stars

    a challenge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Little bit of a pain setting up but 3rd time was the charm. You have to be very precise im setting up

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It came free with my computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came free with my new computer, but I'm going to stick with my McAfee since I already paid for the subscription.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not recommend Webroot software to anyone for any reason, it will slow down your computer tremendously.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Jake, Webroot is the most lightweight security solution due to being entirely Cloud-based.

      Please contact our Support Team if you experience issues with performance after Activation.
      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send a Support Ticket: http://wbrt.io/eyqx

      Kind Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 3 out of 5 stars

    I havent use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My pc doesn't come with i cd/dvd player, and they gave me this cd??? ...haven't gett the chance to installed it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pop ups

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good on my windows system but my MacBook it’s like have the pop ups off and comes up every five minutes

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good A/V engine speed but dislike the subscription

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use Webroot A/V on many computers and liked that my new laptop included Webroot. However, I was disappointed that I had to provide a credit card to get the free subscription! They want to auto renew. I was told I could remove the auto renew any time prior to renewal, but it looks like this actually cancels my free subscription as well! This is not customer friendly!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Free with laptop purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be a decent program. Easy to install and maintain. Doesn't seem to be a serious resource hog like others.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Haven't tried it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This comes nearly every purchase I make & the store manager told me it was pretty good, but I've never used it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    helps keep computer virus free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i don't really understand what it all does but it helps keep viruses off my labtop and updates it every day for me

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    tried, but went with defender

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the "free" software from Best Buy. I ended up just going with Windows Defender per my IT guys recommendation.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Can't read code

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried peeling code off and part of it is unreadable and totally useless. Good thing it was free. Can't use...

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Angie, please send our Support Team the Serial Number beginning with WBR so they can provide the keycode for your subscription.

      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send a Support Ticket: http://wbrt.io/eyqx

      Warm Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 3 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe it's a great product. I use Norton for all my internet security needs so I did not installed on my machine

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great antivirus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am using the free 1 year subscription I haven't had any issues till now Hopefully it should be a great product

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not sure I like this Webroot product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This free use period was not too bad but then I really have not heard much about this product to justify buying it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    I cannot tell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not sure if this is working because I don't see any visual clues to tell me it is. I hope it is properly set up

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I appreciate the free addition I would not have purchased it otherwise. I have used the same system on a PC.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Root

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly haven't had a use for this antivirus. If I did I would have preferred Kaspersky as annoying as it can be

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Can't tell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know if this product is doing me any good since I have a Mac PC. Can't tell any difference.

    I would recommend this to a friend