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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 21614 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers appreciate the ease of installation, protection it provides, and the peace of mind it brings. They also mention that it does not slow down their computers and is reasonably priced. However, some customers are not happy with the subscription length and compatibility issues with other software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 969 Showing 19,361-19,380 of 21,614 reviews
  • Rated 1 out of 5 stars

    Didn't even install it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is stupid and I only have it because it was included. I didn't even bother installing it and won't.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Trogdor, it is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.

      Kind Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 3 out of 5 stars

    Normal

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just worked normal wasn't one of the best antivirus out there, but it was still good.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good for initial security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have my other anti-virus software so, i did not install it, but i heard and see good review of this product.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Came Free. Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didnt purchase this item. And if it weren't free i wouldn't own it. However it's easy enough to set up.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not used

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came with the computer i bought for my son. I use free AV and did not install this freebie software.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      If I may start by mentioning our WIN Cloud http://www.brightcloud.com/platform/webroot-intelligence-network.php as all the work is done on there and not your PC also WSA only uses 3 to 6MB of RAM and up to 6 MB's on the Hard Drive for the Client and this is the future, it's here now! How can the other conventional AV's keep up with almost 500,000 new Malware everyday and over 142 million Malware in 2014 alone? Furthermore, Webroot has free Support as long as you have a subscription. Where as most other AV's don't have this! Webroot

  • Rated 3 out of 5 stars

    Not sure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not used but I hear good things about it from others. Personally, I prefer Avast protection.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    HAVE NOT RUN ACROSS ANY THING FOR IT TO WORK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE PROGRAM HAS NOT SHOWN ANY THREATS SO I AM ASSUMING IT WORKS. I HAVE NO VIRUS THAT I KNOW OF.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    works so far.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not my first choice but got it free so that's by me. easy to set up and start using on my computer and phone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Eeh...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its as good as any other free software out there, glad it came with the purchase of our laptops for free.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Not Compatible with Security Software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was offered as part of my purchase for the service program. However, per the sales rep, this particular program is not compatible with my current security software. So I didn't install it. Why would I put superfluous programs that take up space that I will not use that could jeopardize my security.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Vanessa, although security software companies have, traditionally, advised against running multiple antivirus programs on the same computer, this rule does not hold true for Webroot SecureAnywhere. It is designed to be compatible with one security products.

      SocialCare@Webroot.com
      -Webroot Community Support- Webroot

  • Rated 1 out of 5 stars

    Pretty bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing doesn't work and I couldn't install it because the license was already used by somebody else.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Christian, please contact Best Buy to assist you with your Subscription.
      Best Buy Enterprise Customer Care: 1-800-433-5778

      Best Regards,
      Josh P.
      Digital Care Coordinator
      SocialCare@Webroot.com Webroot

  • Rated 3 out of 5 stars

    Was ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed this and is working fine. Now you can get protection through your Internet provider.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Use the antivirus on windows 10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not a fan of antivirus software especially after the Russian Antivirus software was spying on us all

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      It is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.

      Best Regards,
      Josh P.
      Digital Care Coordinator
      SocialCare@Webroot.com Webroot

  • Rated 3 out of 5 stars

    OK but Over Priced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work OK, but is very confusing in how it protects. The GEEKS should rethink this recommendation.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    To be honest...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't even use it. I'm trusting Windows Defender rather than have several programs fighting each other.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Came free with my laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a CD and the laptop does not have a cd drive, it is a subscription and only good for three months

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      You can install your subscription using the download link provided by Best Buy:
      https://www.webroot.com/us/en/home/products/geeksquad-dl

      Kind Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 3 out of 5 stars

    Time will tell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product came with the HP . I have always been a Norton user will continue to review the product.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I am confused

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't understand how to monitor this program or verify that I am covered on my devices

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent antivirus software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit too early to evaluate the software, but so far, it seems to perform its function properly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Complete solution for all malwares

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine with any laptop brand. Fast and easy protection against viruses.

    I would recommend this to a friend