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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 21614 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers appreciate the ease of installation, protection it provides, and the peace of mind it brings. They also mention that it does not slow down their computers and is reasonably priced. However, some customers are not happy with the subscription length and compatibility issues with other software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 973 Showing 19,441-19,460 of 21,614 reviews
  • Rated 3 out of 5 stars

    Functional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Typical Antivirus. basic functions. Will be switching to Norton after trial subscription expires

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Reliable Anti-virus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it free with my laptop. So, I don't mind about the performance but it's not a super safe antivirus

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok antivirus protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works good for basic antivirus protection. Nothing fantastic but seem to do the job.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Free item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought computer came with it,not bad but its only protected for short term. It's free just try it out!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Average.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's your typical average internet security service. Highly recommend getting Norton instead.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      If I may start by mentioning our WIN Cloud http://www.brightcloud.com/platform/webroot-intelligence-network.php as all the work is done on there and not your PC also WSA only uses 3 to 6MB of RAM and up to 6 MB's on the Hard Drive for the Client and this is the future, it's here now! How can the other conventional AV's keep up with almost 500,000 new Malware everyday and over 142 million Malware in 2014 alone? Furthermore, Webroot has free Support as long as you have a subscription. Where as most other AV's don't have this! Webroot

  • Rated 3 out of 5 stars

    Anil about Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far ao good! No one has been able to hack me! As far as I'm concerned you just CAN'T have ENOUGH

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Haven't used product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't used product. It seems like another "thing" to do when you get your new devices or technology.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay, Anti-Virus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was given to me for free. I find it too intrusion program and it made my laptop much slower.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      We are very sorry to hear about your experience. The issues you are reporting are not common, which indicates that there may be something wrong with the installation, or something else going on. We recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so one of our technical support specialists can take a look and make sure that everything is set up correctly. Webroot

  • Rated 3 out of 5 stars

    I dont used it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To be fair I dont even installed it, its just something that will be asking you for useless stuff to do.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It’s not working in my MacBook air

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product it’s not working well in my computer, maybe I don’t know how to install it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    its okay but..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is okay but not that bad. there are so many good antivirus out there so you can try other one.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Free security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it for free with a laptop purchase. I do not think I will go out of my way to buy this item.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't opened the box. I assumed they set it up at the store. if they didn't they should have

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Donald, please feel free to reach out to our Support Team at your convenience. They will be glad to install your Protection on your behalf.

      Support Number: 1-866-612-4227 M-F 7am−6pm MT
      Send a Support Ticket: http://wbrt.io/eyqx

      Warm Regards,
      Josh P.
      Digital Care Coordinator Webroot

  • Rated 3 out of 5 stars

    No viruses

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for free 6 month trial with my laptop. Didn’t renew it though. It’s ok I guess.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waste of money I'd say. I only use my computer for researchh basically so I really didn't need this

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought an empty CD box with a code to go on the internet and use. Not what was expected.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    SECURITY SOFTWARE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I REALLY DO NOIT USE SECORITY ON MY COMPUTERS PRESENTLY SO THIS IS NEW TO ME NOW THAT I HAVE SECURITY

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Web root

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had difficulty getting this downloaded. When I input the problem n number it says not valid.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Gift with the purchase of a tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift with the purchase of a tablet. I don’t know why Best Buy gave gifts that people don’t needed

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Elsa, it is typically advisable to completely discard software you don't plan on using, as a product should be reviewed for its' efficacy with a well-rounded point of view.

      Best Regards,
      Josh P.
      Digital Care Coordinator
      SocialCare@Webroot.com Webroot

  • Rated 3 out of 5 stars

    Pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good... Compared to other antivirus software. This one seemed to be the best for the money.

    I would recommend this to a friend