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Customer Ratings & Reviews

$49.99

Customer reviews

Rating 4.7 out of 5 stars with 3060 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers are satisfied with the Internet Security with Antivirus Protection, highlighting its effectiveness in providing internet security and protection. Users appreciate its ease of use, simple installation process, and its ability to operate efficiently in the background. Many also find the antivirus performance meets their expectations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 133 Showing 2,641-2,660 of 3,060 reviews
  • Rated 2 out of 5 stars

    WebRoot

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not sure it does anything. ? Printer still does not connect.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and install but not as easy to change setting

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    webroots

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too complicated for me to understand & print is too small for me to read comfortable.Surely, I'm not the only senior citizen w/diabetic retinaopathy? Long as it protects my computer from a virus, I'm happy.

    I would recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Sorry to hear you were not happy with the Bundled software. If you have any support inquiries, please reach out to support for assistance: https://www.webroot.com/us/en/support/contact Webroot

  • Rated 3 out of 5 stars

    Expensive

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The anti-virus plan doesn't worth the money and its difficult to install.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protect Yourself Before You Wreck Yourself

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have loved this product and have not had any protection issues or overcrowding with alerts

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Poor service from Geek Squad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told in the store they sold me this and for whatever reason it is not on my laptop and I have no way to install it

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    SAID IT ALL ABOVE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I HAD A PDF FILE WITH MY PASSWORDS ON NY ICON SCREEN THAT I DID NOT GENERATE. THIS AFTER I DELETED A FILE CONTAINING PASSWORDS. HOW DID THIS HAPPEN WITH YOUR MONITORING?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Watch your bank software!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally priced at 49.00 for 1 year, after loading it I found my. Card was charged TWO more times for over 100.00 $ I filed a complaint with my bank to settle the issue and deleted the software from my system, it required several days to get it out so I reset my system back and reloaded everything except that. Not buying that ever again!! Do what you want but they are scam artists!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mis/Malfeasnce victim

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop was in store for 3 days [3.17-3.18] and got receipt that Webroot installed. It was not. I checked . Macaffee was still there!! Got a best buy email day later to download install Webroot !!!?? This after i signed 5 docs and paid for install. Spent total of 3 documented hrs w/ their tech support 12 time zones away in ...'porta potty'?? using secure login to get it finally done after I mentioned PA consumer affairs Dept. !!!! 3Hrs. !!!! Should typically take < 10 minutes!!!! Local store [Fairless Hills] does not take calls . Should have downloaded myself. Geek squad should change name to another 4 letter word.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    security

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this security webroot for a long time and it is worth the money

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not user friendly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not let me load it. I finally had to pay money for the Geek Squad to install it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Webroot internet security with antivirus

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a repeat customer with Webroot. Love it! I would recommend this product.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    WebRoot

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to tell if this webroot is really doing me any good or not. However, is the only antivirus/security I have, so I hope it is!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Failure of customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Webroot supposedly installed in store. 3/25 It wasnt

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    employee not knowing their product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a employee sold me this web protection plan. It was not comparable with my new device. Had to return, Talked to service dept. Was told she should have never sold me this item. Employees need to be more aware of the products they are pushing the customer to buy. Very unhappy with the experience.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Annoying but needef

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I fonot know how it helos me but i know i need it. I keep getting notices to upgrade or buy when I have already done so. Right niw I have not received pest announcements

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Webroot

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price was reasonable and it was downloaded in a reasonable timeframe.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Hacked Laptop - Accessed my Ban Accounts

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Laptop was hacked! The hackers were able to get into my banking accounts and deplete them all. It all started when I called Best Buy, because I had two Total Tech Service account. I was calling to cancel 1 of them. The hacker somehow intercepted my call, acted like Geek Squad and deplete monies out of every bank account. I need a stronger Security product. I would welcome a call from Beat Buy Management. To discuss this situation, and make them aware of two "Major Situations" one with Best Buy, the other with Geek Squad. I have purchased every electronic device from Best Buy: Laptop, Microwave, Stove, Dishwasher, Washing Machine and Dryer. I would like to speak with the highest level of management. I have been not taken seriously by the local store managers. I'm trying to help Best Buy and Geek Squad. Two issues, someone intercepted my call to Best But, I verified the number an hour later and this time it was with Best Buy, proving it was not a spoof email, secondly it took 9 days for geek squad to reload with a factory reset. I went to the Geek Squad 7 of the 8 days, because they said it was ready, "The Laptop was not operational during these times. I want the opportunity to discuss this with the Highest Level of "BEST BUY" management. I want to share with BEST BUY and GEEK SQUAD Management ASAP. I'm trying to help, but local management will not take this up the Management, they say it's my fault.

    No, I would not recommend this to a friend
    • Brand response from WebrootTeam
      Posted .

      Please reach out to BestBuy support for assistance: 1 (888) 237-8289 Webroot

  • Pros mentioned:
    Antivirus performance

    Rated 5 out of 5 stars

    internet security with antivirus

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    super fast-- does not slow down my computer, excellent ani virus

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Webroot Review

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software unfortunately had a significant negative impact on my computer's performance. It slowed things down considerably, to the point where the system would become unresponsive for extended periods, sometimes lasting several minutes. This made it very difficult to use my computer effectively. Removing the software also proved to be more challenging than expected. I ended up needing assistance from Geek Squad to ensure all aspects of the program were fully uninstalled, and they were very helpful in resolving the issue.

    No, I would not recommend this to a friend