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Customer Ratings & Reviews

Whalen Furniture - TV Cabinet for Most Flat-Panel TVs Up to 70" - Brown-Front_Standard

Customer rating

Rating 4.1 out of 5 stars with 40 reviews

83%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 40 Reviews
  • Rating: 4 out of 5 stars

    Nice addition to our family room

    Posted
    jsh1957
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I wanted a entertainment console that is taller so that our television is higher than normal. I also wanted enclosed shelving since we struggle with dust and dog dander. This item was fairly easy to put together and is very well made. The only problem that I encountered is that one hinge on one of the doors was the wrong hinge and I was unable to install the door. I contacted Whalen twice....once by their website direct mail and once by phone. Both times they did not acknowledge that the request was being handled but then about a 10 days later I received an email that the hinges were shipped. Unfortunately they were of a different style and still would not allow me to attach the door. Fortunately Best Buy had another unit available so I took the door to Best Buy and customer service opened the other unit and switched out the doors for me. Best Buy is awesome and if an item is available from them that is where I buy it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Do not purchase!

    Posted
    BaseballMan
    • Verified PurchaserVerified Purchase

    Made of cheap composite material. Came in from factory damaged. Comes packaged in several layers, layers 1, 3, 5, and 8 were all damaged. Appeared to be placed in the box damaged from the factory, not from the shipping process. Had to bring the heavy item back to the store to prevent a large fee to get the item shipped back to factory. Went somewhere else and purchased a better quality item for the same price. Bestbuy only has one “tv stand” on display at my location, they instructed me to look online for what products they offer. Will continue to shop for electronics but will never purchase furniture again from Bestbuy.

    No, I would not recommend this to a friend

    • Brand response

      Whalen Product Expert

      Hello BaseballMan! Thank you for purchasing our product and taking the time to provide your feedback. We are sorry to hear of your experience and thank you for bringing this to our attention; we will share it with our QA department for review and improvement of our products. We hope to be able to serve you better in the future! WhalenProductExpert

  • Rating: 1 out of 5 stars

    Never again...

    Posted
    Jules
    • My Best Buy® Elite MemberElite Member

    I ordered two of these and they were delivered by Fedex. Boxes were all damaged, one had a huge gash and wood inside was all cut up. I opened the other box to find a piece broken in half. I actually was really looking forward to these as they look nice. However, customer service on the phone was a nightmare. I was told two different stories after being on hold over 30 minutes each time, the second person I spoke with had no idea what they were talking about. I’m rounding up some guys and we are taking these back to the store tomorrow and I will NEVER buy something like a TV stand from Best Buy again.

    No, I would not recommend this to a friend

    • Brand response

      Whalen Product Expert

      Hello Jules. Thank you for purchasing our products. We are sorry to hear of your experience with this purchase and apologize for any inconvenience. If the units have not been returned, we hope you allow us the opportunity to assist you further; please call our Customer Service department at 1-866-942-5362, or via email at Parts@WhalenUS.com, and provide this information to assist you further. We hope to hear from you soon and improve your experience with this item. WhalenProductExpert

  • Rating: 4 out of 5 stars

    Good piece; issues putting it together

    Posted
    BugMom
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This piece is really nice, and putting it together was fairly easy, but one of the handles to the cabinets were too long and wouldn't fit. We called the company and they sent a replacement handle, complete with ALL of the installation pieces... Once we got the handle on, we found the pre-drilled holes to attach the cabinet doors were off balance as well. My husband had to remove the hardware and make his own holes in the console. It's a nice piece overall, but the manufacturer needs to take better care at making sure everything fits correctly.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Fantastic but dinged

    Posted
    JamesT
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Really like this TV stand and it was well crafted. I’ve put together a lot of other furniture that did not match up nearly as perfectly. It did come in a box that looked like it was about to come apart completely and had obviously been hit hard on multiple corners. There was one large chip out of a very visible front facing piece but we used the included furniture pen to make it look a little better. Bothers me but not worth returning.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great looking tv stand

    Posted
    JOANNA
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is a great looking tv stand I use it for my LG OLED 65in. It fits perfectly. The directions are a tad hard but if you’re good at reading directions for assembling furniture you’ll be fine. Had a problem with a couple hinges getting the doors to click into the stand. Other than that it’s a great piece! VERY HEAVY!!!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Quality Piece - looks awesome

    Posted
    RyBaer
    • My Best Buy® MemberMember

    Pretty straightforward assembly, came out looking great. The hardest part to the assembly (like others mentioned) was getting the hinge doors to lock into place, and when they did lock, the doors were rubbing together or hitting the base. But the directions to adjust the hinges are adequate. Take time to adjust the hinge screws and it should allow you to lock them in easily and position the doors correctly. Good piece!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    This is a great entertainment center

    Posted
    AK47
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We are enjoying the new addition to our family room. It sits a little higher than many which is nice. Contrary to many reviews, this is not at all difficult to assemble and does not take much time to put together. The only thing that could be a little better were the cam locks, they are a little soft and you have to be careful not to strip the heads. We are thinking about purchasing a second center for our other family room.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Beautiful and useful

    Posted
    JKS7
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased this cabinet because my families electronic devices has grown and we need something to put photos on as well. This cabinet went together easily and looks great. It has openings for the cords to run but those openings are not enough to allow heat to escape adequately so you will need to have the doors open when playing a game console.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    TV Stand

    Posted
    Thomas
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Was leery about buying this TV stand and then having to do the assembly. However, the instructions were clear and the assembly was not bad at all. Yes, it did take a couple of hours as I took my time to make sure I was doing everything properly. The stand looks good! Its a goodvalue for the money.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice when finally done

    Posted
    Matt
    • My Best Buy® MemberMember

    Overall good product, took a long time to put together. Could be 2 inches deeper to allow for cords sticking out the back of PlayStation and bluray machine, cannot close doors unless you cut out the backing. But it looks nice and feels sturdy if you put it together right.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    So upset

    Posted
    jenn
    • My Best Buy® MemberMember

    I'm so upset, I bought this item not even a week ago, and one of the doors broke off! I'm upset because I paid extra to have the Geek squad come install it for the door just to break off!! not worth it! i am so mad!!

    No, I would not recommend this to a friend

    • Brand response

      Whalen Product Expert

      Hello Jenn! Thank you for purchasing our product. We are sorry to hear of your experience and would like to obtain more information to resolve this to your satisfaction; please reach out to our Customer Service department at 1-866-942-5362 to assist you further. We look forward to hearing from you soon! WhalenProductExpert

  • Rating: 5 out of 5 stars

    Great stand

    Posted
    RayG
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought this stand for my new TV, when I opened the box, the top of the stand was busted, returned it for a new top...no issues, easy to assemble but very sturdy, color matches my new furniture in my den, best stand I've ever owned.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Very poor quality.

    Posted
    Adam
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Tv stand came with the incorrect instructions. Waited two days to be emailed the correct set. Particle board damages very easily. Be very careful putting together and or moving it.

    No, I would not recommend this to a friend

    • Brand response

      Whalen Product Expert

      Hello Adam! Thank you for purchasing our product. We are sorry to hear of your experience and apologize for the wait on receiving the correct set of instructions. We will share your feedback with our QA team for review and improvement of our products. If you need further assistance, please reach out to our customer service team at 1-866-942-5362; we hope to hear from you soon and be able to serve you better in the future! WhalenProductExpert

  • Rating: 5 out of 5 stars

    Best assembly experience

    Posted
    kreegerm
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I spent all day looking for a TV stand to put my new TV on. This was the easiest furniture I ever had to assemble. Many of the small, difficult assembly parts were already done.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love the color and perfect size

    Posted
    Beeatrice
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The color was just what I was looking for and the length was just right for my 65” t.v. And the quality is just as good as ones in furniture stores!! But Much Cheaper!!! Love that!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Entertainment Center

    Posted
    MLPM
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We love the entertainment center. The only thing is that the doors didn't completely close where we placed the play station. We removed the doors and fits fine and looks great.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great cabinet

    Posted
    Anna
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I fell in love with the cabinet, I was expecting it to be taller, but still I like it and I use it to put books inside the doors and the cables you can hide easily.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    good stand for tv

    Posted
    duke
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    the stand was delivered on time in good shape. was not hard to put together. looks great ,tv fit on it

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love it

    Posted
    Alyssa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Very nice furniture fits my 65 inch tv.. it has a lot of room in the cabinets.. also comes with a touch up pen just in case it gets scratched.

    I would recommend this to a friend