Customer Ratings & Reviews

I rarely give out 5-star reviews; this microwave is deserving. I love the low profile design; the microwave is not in your face as you are trying to cook. This is my first over the range micro and largely due to the others being so huge that they would be in the way. The design is sleek and lovely. The fan and light underneath are very powerful with high and low options. The microwave heats very evenly and is quiet. The only negative is that the chime when the micro is done is so low that you can't hear it unless you are standing beside it. Overall - great job!

Initially returned this microwave for a few reasons: Cool kelvin lighting inconsistent with my kitchen lighting. Very noticeable to me. Absence of "quick" settings -- no 1 minute, 2 minute, 3 minute settings for example. I cook mac n cheese for grandkids all the time. Easiest method is to click on 30-second button 6 times. on. VERY complex controls. Magnetron makes a loud noise for a few seconds when initiating. I returned this model and ordered a Samsung which had halogen lighting instead of LED. Halogen should have warmer kelvin rating, I thought. Found out the hard way that Samsung was worse than the Whirlpool. Dim light, not a pleasing warm tone at all. VERY loud magnetron sound at startup. Interior of samsung is dark vs. the light / stainless color on interior of Whirlpool. Sides (left and right wides) of Samsung are black and tacky looking with visible screws vs. clean modern stainless on left and right sides of the Whirlpool. Controls on Samsung are even worse than the Whirlpool. No quick settings, NOT EVEN A TIMER. Interior height of Samsung a little shorter than the Whirlpool -- had trouble fitting one of my usual cooking containers in the Samsung. I wound up returning the Samsung, and re purchased the Whirlpool. If I were redesigning a kitchen instead of replacing an over-the-range microwave, I would get standalone microwave and put it in a cabinet or some other inconspicuous place. I miss my GE Spacemaker's excellent controls and ability to multitask, i.e. both the timer function and the heat function can be used simultaneously.

Obviously the main reason anyone would purchase this microwave is because it is low profile. It does have some issues which I will discuss. First and foremost the touch buttons are very unresponsive and must be touched with the exact right pressure and in the exact right spot for them to even acknowledge that they were touched. Next the fact that it is so sleek in design and hides the buttons is somewhat inconvenient and means that you have to open the door to type in time. This will undoubtedly take you a long time to get used to considering most people have never owned a microwave that you have to type the time in before you shut the door. Other than that the microwave works great as it should for one of this price. Whirlpool, if you’re listening and reading these reviews make better buttons and stop hiding them with the door and you have a winner.

It's a very handsome microwave with good power and a decent set of features. Unfortunately, the button to open the door has already broken. (This just isn't surprising somehow) We can still open it manually by just pulling it open, so it's not dead, but now we've got to consider the warranty process. It's only been 2 months of light use, what else might break next?

Low Profile equals a slightly smaller interior but it meet my needs. Cleans up easily. Was heavy and slightly difficult to install. Needed two people to do it. Buttons are hidden by the door which takes a lot of getting used to. Volume is low when timer goes off or cycle ends. No way to adjust. Even with those few drawbacks, I wouldn’t change my decision. I love this microwave thus far!

it looks good and when it works it's fine but since I had this microwave some times when you open the door the light doesn't come on and if the light don't come on it will not cook this is a huge inconvenience and for a microwave of this price is not a good thing the reason I picked this one is because the lack of space I have

It's very nice however, I've had it less than 2 years. It's seldomly used. I warmed something up, took the plate out and the door does not close. Nothing was preventing it from closing. I have the door taped up waiting on an appointment to come check if it can be repaired. Note to self, will buy the protection plan next time. But, for the price, I figured it would last a little longer without any mishaps.

Very convenient for small places its a conversation starter

We purchased this microwave and was installed yesterday, the absolute best! Simple all around, and more room to cook on your stove, strong ventilation even on Low setting, easy to clean! Highly recommend!

Awesome product!!!! The microwave went in relatively quick however if you're using a fan systems or existing duct out of the house be prepared for a little longer process. Especially if you're a Type A personality. There are a number of steps that have to be followed in order for the drag out system to be effective. Overall would definitely recommend this microwave!!!

This is a great microwave! It’s powerful! Heads up though, the fan is strong.. and very loud. It doesn’t bother us, but something to consider when purchasing. Since this is a low profile model, you won’t be able to use taller dishes.

Best microwave ever owned. Was skeptical but turned out great!!

Looks great. But, it doesn’t heat consistently or thoroughly. Center of what you cook is never heated.

Bought this OTR microwave for the space saving, design,style, and the fact that it could be used as a re-circulating vent (not vented outside). The venting is pretty much non existing. The unit has a 4 speed fan but I'm not sure what it does since it does not draw any air up from the bottom at any speed. Pretty disappointed if I known or read this on another review I would not have spend $$$ on this unit. If you want to use this with the re-circulating option be aware it does not work very well.

This unit is great in theory but poor in FUNCTION. Saves space where you want and need it, but the controls are partly behind the door and only three functions are from the outside which is inconvenient. Beware the less expensive model shows fingerprints, and the food WILL NOT heat evenly throughout unless you buy a different brand like Kitchen aid with a "sensor" feature which I believe solves this. For the money this was a disappointment it solves one challenge at the expense of an IMPORTANT function.

Made the purchase and waited for the whole month only to get a broken one. After that was told this can only be returned but not replaced. No channel to report the issues or concerns. No apology for the first broken item and the long wait

They installed the unit but they missed venting the air outside through the duct. All the air is recirculating inside our kitchen now!