Customer Ratings & Reviews

Fit in my small space where I thought I couldn’t fit an over the range microwave. Even use it as exhaust hood

clean design lines, opened up space over stove, has sweet chimes

The low profile is great and looks much sleeker than the big blocky microwaves. However, there is an engineering issue with the glass tray and 3 wheel plastic device under the glass tray. The glass dish does not fit into the piece in the center of the microwave well at all. The plastic 3 wheel device moves all over. Both of those issues cause the glass tray to wobble all over and become unaligned. It is very frustrating especially when you have something a bit heavier (glass dish). It is even more fun when you are warming a cup of tea and the entire thing becomes off balance tipping the hot cup of liquid while it is on and in motion. I've called Whirlpool twice. The first time they sent a new glass dish and plastic 3 wheel device. It did not help at all. I called again to ask what Whirlpool would do for me as a customer and I was told the only thing they could do is offer a free 1 year customer service agreement. Why? It is an engineering defect - not a broken microwave. So I requested a supervisor. I was placed on hold for 43 minutes to speak with a supervisor. Her only option was to have someone come out and maintenance it. From day one I have had this issue. Yet, Whirlpool is making this my inconvenience now.

It looks great, but pretty quickly the Clock and 4 button stopped working. Whirlpool support has been poor and the replacement part is about 1/3 of the way towards just buying a new one.

This is a great microwave! It’s powerful! Heads up though, the fan is strong.. and very loud. It doesn’t bother us, but something to consider when purchasing. Since this is a low profile model, you won’t be able to use taller dishes.

The microwave was installed last August and already is not working. Last evening I put something in and after it was finished the door would not open. I called for service and was told I will have to wait 6 days before someone can come. I do like the look of this microwave and it’s very easy to operate.

A quality product at a good price can't go wrong, enjoying it. I recommend it to everyone.

The turnntable keeps falling off of the rim that has the wheels. It is not round more of a triangle. Design sucks

Nice microwave, not as nice as the Samsung. Don't care that you have to open the door to set timer. Liked Best Buy service and policy

It worked fine for 3 years but then needed a diode replaced. The Whirlpool dishwaser also lasted 3 years. Can't turn the turntable off.

had issues right out of the box, great size, but reliability is questionable.

Best microwave ever owned. Was skeptical but turned out great!!

Looks nice, controls are nice. Not efficient at heating.

The whole event was good, from ordering to pick up. Thanks

I love the height of this unit, it gives more space when using taller pots.

I recently purchased the WML75011HZ low profile microwave and am very disappointed in the lighting or lack of lighting it provides. Other functionality is fine. I’ve tried to reach Whirlpool through the phone numbers and remain on hold and end up disconnecting after 20 minutes. Is there a different LED that can be put in this microwave?

I bought this microwave in January 2020 and loved it till three days ago when the door won't close and I am being told that it will be better to replace it than repair it. I know its not under warranty anymore but this wasn't a 100.00 microwave. I would expect that a $400.00 microwave would last longer than 2 years. Very disappointed!!

Great service and friendly and easy website to deal with.

Looks great. But, it doesn’t heat consistently or thoroughly. Center of what you cook is never heated.

Bought this in 2018, so after 3 years of use it stopped working. when the door opened the inside light would not illuminate and when the door was closed none of the buttons would work. Was told I needed at new latch which I bought to discover that the new part does match my model WML55011HB - extremely disappointing and frustrating and to get a replacement will take another 3 months!