Customer Ratings & Reviews

A couple of things were important to me in an over-the-range replacement for the original: better clearance over the cooktop, and plenty of CFM for the exhaust fan. I've never understood why microwave ovens have to be so huge! This one will still fit a 9x13, and a 4-cup measuring pitcher, but it's several inches shorter in height. And on high speed, it moves 400 CFM so it's better when I have several burners going at once. I get at least 6 more inches over my stockpot and can better utilize the back burners (I can see in them now!). I read a couple of reviews that stated the exhaust fan was too loud. I don't have that issue. It is no louder than the 10-year old one it replaced, and it moves so much more air. Installation was remarkably easy. The "template" is actually part of the metal wall bracket and the instructions are engraved on it. One drill, a stud finder, three drill bits, and a level. It has tons of "sensor" features that I'll likely never use. I heat, re-heat, boil, steam, and melt in a microwave. No desire to use all the other cooking functions, but if you want them, they are there. The design of the buttons is great too. Either pull open the door, or touch the "Open" button and it pops open. You have to remember to set the controls before you close the door. But the "Add 30 Seconds" button is on the outside. If you don't require an over-range microwave to cook 20lb turkeys, this is your oven.

Not all the exhaust goes in the external exhaust and has 4 outlets and while it was installed all the 4 outlets was not closed so some of the exhaust circulates inside.

Item returned for refund. It was too large and stuck out from my cabinet too far. Having difficulty getting my account straightened out.

Ordered in store got delivered opened box at night wrong color in box. Now will not be here til april

When to much steam builds up the fan and lights do crazy things

Each time we ordered it was cancelled... we spent hours trying to get this ordered... it has been a terrible experience

It has been over a month and they haven't delivered it yet and have rescheduled the delivery 5 times I feel jerked around

Throw the installation instructions away. The quick install instructions on the template ( which is also the hanging bracket) don't really help either and combined with the written instructions will do nothing but shorten your life. Absolute total confusion. Thank god for you tube videos! I learned properly how to install this well thought out install process in all of 3 minutes. Firstly, the unit IS set up initially for recirculation, it took me forever to figure this out. Secondly, don't bend the top 2 tabs with the holes in them til after you've used the template( in this instance) to mark your power cord hole ( through the bottom of the overhead cabinet, not into the wall as the instructions may lead you to believe) , and marked the 2 holes ( through the 2 holes in the 2 tabs) that will allow you to secure the unit with provided screws to the bottom of the cabinet. Atfter that is done your template now becomes the hanging bracket when you bend the tabs to the square holes. Thirdly, forget the toggle bolts. Just find 2 studs to use the lag screws on. If the wholes in the hanging bracket ( formerly template) don't match the stud locations then just bore your own. Great product for us. We only had 12 inches from bottom of over range cabinet to the bottom of the cabinets either side of it. Couldn't raise the center cabinet. Powerful recirc fan , plenty more space than you think. Would recommend. Not exactly smudge proof stainless.

Purchased new range & 16” deep microwave was too big. Purchased this microwave. Absolutely love it. Great features & decreased interior height has not been a problem. Cooks perfectly. Great over the range light. Exhaust system works great. It does stick out from the cabinet a little further than other microwave but no problem at all. We love the way it looks & the awesome space between ceramic range top & bottom of microwave. We would have had to cut out a cabinet if we had not found the microwave. Even made small kitchen look larger. We couldn’t be happier! Thank you Justin. You are awesome!

If I were to ever receive from best buy I could rate it. Taken a month to deliver and still nothing.

No show 3 times on install appointments. You subcontractor installer is running your business!

they were open but would not let anyone in. After standing in line in the rain.

After the install of my refrigerator I chose not.

Thay took it back the microwave u guys haven’t refund me back

Like most, i needed a low profile MW for the same reasons. Installation is a bit tricky, so i agree with the others pointing this out. I have installed several such over the range MW’s and this one was confusing, mostly due to poorly written instructions. They refer to the “template”, but none was included. It turns out the bracket serves as the template. They never mentioned it. I made one out of the cardboard box it came in. A few things a bit unusual about this microwave. 1) It extends out from the wall a few inches more than a traditional microwave. I guess they needed the space to pack in all the things thst go in the additional volume of a traditional microwave. Its not a problem but takes some getting use to, seeing it protude from the front of the cabinets. Second, they need to move the mounting screw holes on the top, which draw the MW up to the bottom of the cabinet. They are so far out from the back of the wall, they are practically outside of the cabinet. I hsd difficulty drilling the holes they were SO CLOSE to the front frame of the cabinet. 3). Most MW functions are “programmed”. And it works well, but until reading these reviews and visiting the Whirlpool website, i did not think you could just set a manual entry cook time and power level. I am glad you can. I thought it was an all programmed MW. FROM THAT PERSPECTIVE, its well thought out, especially now that i know i can also manually set a time and non100% power level. Its pretty cool looking, but takes time to remember you have to set all your cook instructions before closing the door. Some mentioned you can only open the door by pushing a button, which is true, and i like. But there is a notch underneath, so you can manually grab. and open the door as well. Just feel around for it and you will find it.

Not happy did not get to use my mic since I got it on 8-22

Reason for return Ordered whirlpool over the stove received Samsung counter model.

Excellent Microwave! Whirlpool always made good appliances. My mom had a washer from the 1960's which got me hooked on Whirlpool Appliances!

We love the low profile design and haven't had issues with fitting dishes in it. Easy to clean, no problems with it for 3 years. Great purchase!

Very sleek and cool looking. Kind of a pain to install. My biggest complaint by far is the fact that the “popcorn” button just messed up 3 bags of popcorn. I don’t know if it’s not powerful enough or what, but I had to just put the bag in and hit 2 minutes. Oh and the end alert/chime thing goes off like 4 times for 10 seconds. The fan works great and the microwave is quite. I read someone else say it sticks out quite a bit. If you do not have newer upper cabinets, it will stick out quite a bit. But it’s a combination hood/ microwave.... so it sticks out above the stove, like it’s a hood for the stove. Like it’s supposed to.