Customer Ratings & Reviews

Was missing piece to hold glass tray flat. So now we have a 400 dollar wobbly microwave tray. Yay. Even had it installed by bestbuy. So expected better. Customer service told us to contact whirlpool.

This unit is awesome wife loves it fits perfect and looks great

Love the space saving this microwave gives you in the kitchen

Biggest Complaint is the Cheap Glass Carousel That Must be repositioned after almost every use ! Also...The Buttons are hidden behind the door, and can only be pushed when open...Can be tedious.

The microwave is as expected. Delivered on time, OK?

The electrical panel started flaking out after only purchasing 1 1/2 years ago.

I bought/paid for the microwave on May 30, 2023. It was delivered on July 7th the first day an installer could come. It was installed on a bias. It leaned forward. Previously I had larger wall mounted microwaves in the same area plus more space no longer covered by the microwave. The unit with the terrible tilt had to be taken out which the second people did on July 20th. I then had a carpenter add wood in one area and take out decorative bricks that stopped the installation. Yesterday July 28th the third GEEK Squad installed my microwave which I have used for a day. I have no idea if I am happy with the microwave that I bought and paid for on May 30, 2023 because I have barely used it. I assume it is a good microwave. Will be asking for my 60 days to decide if I like my microwave to be extended starting from the time I have had a working microwave. Each of the three Geek Squad teams did the job they thought they thought they should do. And I'd prefer that my warranty start from the day I could first use the microwave, July 27, 2023.

Great style but stop working after 18 months of purchase.

Space saver and very good performance as expected.

Looks great, easy to install, worked well for the first 13 months then stopped heating food/water. Parts are hard to get and expensive!!

Microwave works great, however it is not fingerprint resistant. It is 200 more than standard size yet it doesn’t off any thing extra except slim size. Disappointed that it is not fingerprint resistant fir the price.

I purchased this microwave because it was the only model that would fit into the short vertical space left by my old device. The short height is a great idea. However, the microwave itself has several serious flaws. First, it took three of them to get one whose magnetron did not buzz and vibrate after running five minutes or so. Even the third one buzzes upon start-up but it stops quickly. Other shortcomings include the chime when the cook cycle or the kitchen timer ends--the chimes are very high-pitched and I cannot hear them more than about two feet away. If phones can have multiple ring tones, and microwaves have low/high lighting as well as low/medium/high speed exhaust fans, it seems to be a silly shortcoming to have only one chime, which is so high-pitched that an elderly person with a minor hearing loss can't hear the tones. This is a major shortcoming and is insulting to those with hearing impairments. Also, I do not like having the number panel inside the door--you have to open the door to do any programming or input the cooking time. And finally, the door opener latch is electronic, not mechanical. I would much prefer a physical handle or a spring-loaded button to open the door. I would have gotten another model of microwave, but I would have had to call in a carpenter to modify the cabinets over the stove. Also, the company does not have good internal communications, and replacing the defective examples took three trips to my home over more than two months.

We bought this to mount over the stove on an island. However, the mounting is behind the microwave and not on top, so can only be used in an application for along a wall. It looks nice, just not for us.

Best buy sold me this microwave forcing me to take a $50 gift card with it. Then I got home and it was open box with a sticker with someone else's name on it. It had damage so I took it to return. No more in stock and they only could refund me minus the $50. I never got the digital gift card since I returned it the following morning so Best Buy stole $50 from me. They are complete trash and a bunch of Thieves. You should be ashamed of yourself.

The product is great. Delivery on the other hand was delayed 3 times and finally arrived over a month later than originally planned.

The problem with this microwave is the turntable inside the unit. The wheels are mounted on a triangular shaped piece that fits below the glass and it to fit in the groove in the unit. This can be done but once the unit starts to turn it comes off the track and whatever you are heating starts to slide off the turntable.

We looked for a very long time for a specific size microwave to replace a previous old one. Best Buy and Greg, their salesman, did a wonderful job understanding what size and style we needed! Delivered and installed it in know time! Thanks!!!!

For what it is its wonderful. Its not very powerful and it has a strange cover for the time buttons, which you could argue adds to its sleekness, but i dunno im not a huge fan. But it fits in the space i had and for that i am greatful. Though if there were more options i feel i would think differently of it

returned without taking out of box. obvious that it was too large (depth). hard to rate performance since we didn't get the opportunity to try it.

Piece of Junk Not even 1 year old and it's burned out! Best buy does not care and has referred us back to the manufacturer because we did not take their extended warranty! Manufacture date is 11/2020 Not even one year old. We had a designated line put in just for this microwave, Its been installed since marc 2021 and now does not even light up. Big expensive mistake