Customer Ratings & Reviews
- Model:
- WML55011HS
- SKU:
- 6196916
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the 1.1 Cu. Ft. Low Profile Over-the-Range Microwave Hood Combination with Hidden Control Panel, especially its size and sleek design. Many appreciate its ease of use, attractive appearance, and surprisingly spacious interior, as well as its easy installation and good performance. Some customers have noted the price might be a bit high and that they wish they could turn the turntable off, while others have mentioned it is not fingerprint resistant.
This summary was generated by AI based on customer reviews.
Love The Look Of The Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave was installed last August and already is not working. Last evening I put something in and after it was finished the door would not open. I called for service and was told I will have to wait 6 days before someone can come. I do like the look of this microwave and it’s very easy to operate.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hi Chloe. Thank you for your review. We would like to inquire further about your review with you. Please respond back to this email address, [email protected], with your name, phone number, street address, model/serial number and date of purchase on the appliance. Also, provide a brief description of what you are experiencing with your appliance.
We look forward to your reply!
BEAUTIFUL BUT EQUALLY DISAPPOINTING
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in 2018, so after 3 years of use it stopped working. when the door opened the inside light would not illuminate and when the door was closed none of the buttons would work. Was told I needed at new latch which I bought to discover that the new part does match my model WML55011HB - extremely disappointing and frustrating and to get a replacement will take another 3 months!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Joybrigader, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Broke within 2 years.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked ok for 2 years , the plastic button that determines if the door is closed broke, making it useless today.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey frozenkow, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Peeling paint
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Peeling paint inside microwave.the material inside is peeling and it’s rusting.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Worst product ever.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst designed product. The door hits you on the head when you’re using it. The turn table does not work correctly and is always lopsided no matter how many times you reset it. The glass turntable broke within 2 months of use and it took another 4 months to get the replacement.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Frustrated, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Poor manufacturing design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This model does not support changing the position of the vent motor to vent the air on top but instead you have to switch some covers on the top that should redirect the air to the upper exhaust vent. This is causing the air(smell) partially entering back in your kitchen. Poor manufacturing design.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Edin, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Whirlpool is poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stove light on bottom of microwave went out after 2 years and is very expensive to replace. Also had two other Whirlpool appliances break in the past years. I'm done with poor quality Whirlpool products and suggest getting another brand.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, TED1. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Over-priced
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Smaller, simpler unit than a typical counter-top model, but at 2 - 3 times the price. Really over-priced! Whirlpool can do a lot better for the masses.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello RobertG, at Whirlpool, we are constantly working to improve our appliances and our service, and it is only through feedback from customers like yourself that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. If you have any further concerns please reach out to us directly feel free to reach out to us directly 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.