Customer Ratings & Reviews
- Model:
- WMH31017HB
- SKU:
- 6195411
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
to a friend
Customers are saying
Customers commend the 1.7 Cu. Ft. Over-the-Range Microwave for its overall performance and ease of use. Many appreciate its size, price, and ease of installation, as well as its clean design and quiet operation. While the majority are satisfied, some customers have noted concerns regarding the interior light, turntable functionality, and door closure.
This summary was generated by AI based on customer reviews.
Awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went to install this longer than normal microwave only to have mounting clips fall into the machine. Nightmare scenario do not buy
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Lisa, we value your time and would like to look into the concerns with your Microwave. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Good microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave has lots of space. Mine started making a weird clicking noise and shutting off. It still works after another try.
No, I would not recommend this to a friendNone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door makes too much noise when opening or closing.
I would recommend this to a friendA damaged product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product quit working on the second day. No good
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hi Jones, we apologize for the problem with the Microwave. We would be glad to look into the problem with you directly. We ask that you email us at [email protected] with the model and serial number as well as your contact information. We also ask that you provide us with a brief description of the problem. Thank you for the review!
Great Value And The Installation Was Super Easy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product to replace our old microwave. The installation was well worth the price. These guys were pros, removed and hauled away the old one, installed this new one all under 10 minutes! That even included a walk through of the functions. Very happy customer!
I would recommend this to a friendI am pleased with optional features.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am still getting used to the extra features. The thirty second increment button is great reheating.
I would recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Soprano, we value your time and would be happy to look into any concerns that you may have with your Microwave. If you do, please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My installation got canceled 2 times. Not a very good experience
I would recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello Jjjjjjjjjjjjjjjjjjj! Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps.
Simple, Effective Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not passionate about microwave vent hoods; they only need to heat food, light my cooktop, and provide a way to abate smoke while cooking. This unit does all three just fine. The microwaveable space is quite large (frankly, more than enough for the average consumer) and the touchpad is delightfully simple to operate. And compared to my old tabletop microwave, this one heats food faster and very evenly. It shaves about 30s to 2 minutes off my reheat times! Awesome. The fan is powerful enough to pull smoke from the cooktop's front pans (not just the ones directly under the vent), and the light effectively illuminates the cooktop. The price is right too, with a good look and sturdy feel, making it pointless to spend more money on more expensive variants. My only complaint is about the basic design: the recirculating vent's exhaust port direction is UP from the TOP of the unit, not from the FRONT as in previous units. This necessitates pulling the unit about 2" forward from the cabinets to ensure the exhaust vent isn't blocked. If you like a "flush" look for your microwave unit, look elsewhere. Otherwise, great product.
I would recommend this to a friendDent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It had a dent looks like mishandling. :( packaging should be more secure.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .We sincerely regret the frustration and inconvenience you experienced, and we will forward a copy of your concerns to the appropriate departments for future updates.
MR.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS MICROWAVE IS DEFECTIVE AND I AM RETURNING IT TO BEST BUY TODAY.
No, I would not recommend this to a friendCame dented up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave came delivered to me dented twice . I called customer service and still no reply
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for your review. We would like to inquire further about your review with you. Please respond back to this email address, [email protected], with your name, phone number, street address zip code, model & serial number and date of purchase on the appliances. Also with a brief description of what you are experiencing with your appliance. We look forward to your reply.
Didn't use it heard it have radiation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't get to use it was told some of the products have radiation.
No, I would not recommend this to a friendWrong delivered
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivered went to a wrong address, could you please fix it?
I would recommend this to a friendWhirlpool Microwave Not For Families
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It gets filthy from the outside with just anything.
No, I would not recommend this to a friendgreat unit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is a great unit. I really like it. It is very similar to my last one which lasted over 20 years
I would recommend this to a friend4 microwaves all with damage.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 microwaves with dents, I bought a diff one.
No, I would not recommend this to a friendPoor longevity
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Aug 2020. It no longer heats. No one seems to repair - they recommend replacing! My previous Whirlpool lasted about 6 years, so 2 is disappointing! Will not purchase again.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, CeliaB. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Very terrible product from Whirlpool
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very terrible product from Whirlpool. It doesn't work from first day. I called whirlpool to replace it but they want to just fix it. Bestbuy is also terrible for replacement comparing it to Amazon.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .ahmua, thank you for your review. We would like to inquire about your review with you. If you have not had your issue resolved, please email us at [email protected] at your earliest convenience with your username (ahmua), a copy of the review, your name, address, a phone number, model and serial number, and date and purchase. Also please let us know if you have any extended service plan. We look forward to your reply. Thank you, Whirlpool Social Care
Beware of mounting instructions dimension error.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace Frigidaire FFMV1745TW that crapped out after 5-1/2 years of normal use (old micro was causing circuit breaker to trip...must've been a short circuit or something). Got it at Best Buy for 179.99 plus tax. In stock and picked up at the store. Would not fit in trunk of car, so had to put it in the back seat. Installation was not the worst. HOWEVER, the template on the box and dimensions in instructions is incorrect. The 10" dimension from back of wall was not right. It was more like 9-1/2". So, measure the top of microwave mounting holes before you mark and drill holes at underside of cabinet for mounting to save yourself the trouble I dealt with. So far, microwave works fine. Instructions allow you to shut off the beeping (which I did), which is good. I hope this unit lasts longer than my previous one. From start to finish (removal of old microwave, purchasing new one with 15 min. each way travel time, getting tools ready & installation, correction of incorrect template dimension and cleanup/putting tools back) took 4 hours. I give 4 stars instead of 5 because of the incorrect dimension and also because I don't have faith that this unit will last. Hope this helps you with your decision making as a consumer and hopefully Whirlpool will look into the template/instructions dimension issue.
I would recommend this to a friendCheap
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit topped working within 2 years time for no reason. I suggest using another brand
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, Juan. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.