Customer Ratings & Reviews
- Model:
- WMH31017HB
- SKU:
- 6195411
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
to a friend
Customers are saying
Customers commend the 1.7 Cu. Ft. Over-the-Range Microwave for its overall performance and ease of use. Many appreciate its size, price, and ease of installation, as well as its clean design and quiet operation. While the majority are satisfied, some customers have noted concerns regarding the interior light, turntable functionality, and door closure.
This summary was generated by AI based on customer reviews.
Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Handle of the microwave door was damaged and I didn't have time to return it so I touched it up myself.
I would recommend this to a friendLast me only tree weeks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure how many stars to give this unit. I own a unit almost Identical like this one for 11 years with no issues. Until one day decide not to heat up any more. It power on but no heating up.I figure what do I have to loose. 11 years works for me. So I purchase this model same brand. Well this one only last me 3 weeks and stopped heating up. Luckily it was under the 30 days. Ao they replaced at no cost. I'm a believer of a bad unit. Perhaps this one was one of them. Let's see what happens with this one.
No, I would not recommend this to a friendDied
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was great while it worked. But we Only had it for 2 1/2 years & it died. It’s expensive for not lasting longer.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Extended warranty, not worth it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave lasted a little bit less than 5 years. I'm waiting on To fix it or replace it. it would probably cost less than $200. To fix it You're probably better off buying a new one.
I would recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, MarkR. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Seems we got a lemon...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this Top-CR-Rated microwave about 1.5 years ago and it was flawless - for about a month. Then it stopped cooking food, no microwaves just the light, timer and fan. Had it repaired and the entire control panel was replaced. It worked 2 weeks, rinse repeat. After the 3rd failure two weeks later in only 3 months, we gave up. We may have gotten a "lemon" but I would not buy this brand again.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Mictowave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very pleased with the product. I did a store pick up when I received notification that my item was ready and the associate who brought it out to me was polite and responsive
I would recommend this to a friendBest Buy customer service sucks!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is great! Best Buy customer sucks! Period ! I have to say!
I would recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello user469792! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
useless warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.don't bother purchasing this or Best Buy's 5 year warranty because when they replace the faulty product and they replace under the warranty it voids the warranty and you don't get your money back you paid for the useless warranty
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello PamM, we are sorry to hear about this concern. In purchasing an extended service plan, you are contracting with and delegating authority to a third-party provider to administer service and/or maintenance for the appliance in lieu of the manufacturer. They would have exclusive access to your service information, for any update or questions you would need to speak with them directly.
Microwaves
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was ok didnt fit in our specs at all so we had to opt out for a new one
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .We apologize for the frustrations this has caused.
Black microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rediculous service. Ordered all appliances over a month ago and still have yet to get them. Keep calling us to reschedule our order and everytime we reschedule, they call us to reschedule again the day of. Have called and asked to speak with a manager multiple times get told we will get a call back and never do. Do not recommend getting appliances delivered from best buy!!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello Trinity00, we are sorry to hear this. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
microwave only lasted 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We spent a lot of money on a whole kitchen set of new whirlpool appliances. At exactly two years the microwave has broken under light use. Reseach says its the magnatron which is a $160 part plus shipping. We could not even get 2 years from our microwave. That combined with the attitude of customer service has me taking a personal vow to never buy a ge/whilpool product again. So extremely dissapointed. Do NOT buy whilrlpoool..
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey David, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Looking for a countertop microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would like the one shown but a countertop and don
I would recommend this to a friendNoisy fan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I did not buy this microwave. After you’re done using your stove the fan automatically kicks on and doesn’t go off for like 40 minutes and it’s so loud you can barely hear the TV. I absolutely hate this feature pick another microwave
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Candibandi, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Whirlpool microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For $850 I was hoping it would last more than 3 years
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, EstherS. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wrong product in the box!! Extremely disappointing. Someone must have returned their old microwave and best buy sold it to me. It was a Samsung in the box, not the Whirlpool that l ordered.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello user247117! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Watch out
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mine caught on fire after 5 years be careful with this one
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Only lasted 5 years. Do not buy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave died in a little less than 5 years. Considering the previous GE microwave lasted almost 15 years, I find this to be unacceptable.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Home owner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not send the right microwave-3 times, advertising 27 7/8 “ microwave , they do not make one, I wasted 3 days and 4 hours of driving, and still owe me for delivery charge,
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello EdS1, we are sorry to hear this. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Zero
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont waste your money on werlpool products. I been wasted money on werlpool products.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
I read the reveiws and gave it a shot anyways
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this two day ago and its not working as of today. Started to make loud sounds, didnt heat up about the 3rd time using it.. The mircowave looks good on the outside and that's it....
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Tipseven07, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.