Customer Ratings & Reviews
- Model:
- WRS571CIHB
- SKU:
- 6155540
Rating by feature
- Storage Capacity
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Design
Rating 4.0 out of 5 stars
Customers are saying
Customers are pleased with the overall performance, size, water dispenser, and capacity of the 20.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator. Many appreciate the design, temperature control, and lighting. However, some customers have expressed concerns about the noise level and shelving.
This summary was generated by AI based on customer reviews.
problems from 1st month
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From the first month that i bought this the food started freeziong in the refrigerator side and the ice container gets frost in it. I keep having to call whirlpool and they say that is normal. Food freezing in the refrigerator side is NOT NORMAL. wish I had never downgraded my fridge and now I'm stuck with this pece of crap.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, Firetalk. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Junk workmanship
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this frig in April, 2019. Today the ice maker stopped working. I called Whirlpool and they said you bought it you eat it. I called local serviceman and he explained that what was wrong with the ice maker was faulty wiring by Whirlpool. It is a manufacturing defect. The wiring to the ice maker has to be replaced. A $1400 refrigerator that last almost two years is not a good buy. So buy another brand that is not made by Whirlpool.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hi, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Too Early To Tell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Today is Feb. 3. The scheduled delivery/instal is scheduled for Sunday, Feb. 20 (which interestingly is a Sunday). Therefore we don't have this nor the stove, nor the microwave, nor the dish washer to review. The pictures look nice. We hope the real items proved to be as nice. Does BB know what it has scheduled????
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, PatB. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
no happy with Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not happy with Best Buy. Second time delivery was cancelled. Never contacted 2nd time. Called to find out when they were coming. Second time I had to move appliances back.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello, We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
- Pros mentioned:Design
Standard
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful product. It looks great in my kitchen and it was a great price.
I would recommend this to a friend Less space than replaced kitchen aid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Freezes in some areas even while set at 39 degrees-ice delivery poor even compared to a Frigidaire ten years older
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Doc1, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly at 1-800-253-1301 if you are still needing assistance, via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Totally disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give a 0 if it was possible. Everurhing you could imagine went wrong with this purchase. From drlivery to the product performance. Unfortunately, the item we purchased was defective after several attempts to get it working and setup.
No, I would not recommend this to a friendPoor all around
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was listed as open box in excellent condition. When customer service brought it out, there were scratches all over. Instead of offering to lower the condition of the fridge along with the price, the manager said my only option was to return it. I installed it anyway because as long as it worked, I’d be ok. One week later, I realized the ice maker had not produced any ice ever since I purchased it.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Joseph, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
- Pros mentioned:Design
Counter depth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Counter depth fits great in our kitchen ,looks great !
I would recommend this to a friend The rattle has begun
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased in Jul2019 and already the motor has developed a very loud rattle. Without the additional purchase of BestBuy support, we now have to research and hire a Whirlpool certified repair company/person and pursue warranty repair. For a large appliance, theoretically designed to last years, problems at 6mo seems pathetic.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .HI Purchaser, we value your time and would like to look into the concerns with your refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
- Cons mentioned:Shelving
Missing 2 shelves
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing 2 shelves Have not had much help in getting this resolved.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey ScreenProtector, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
DO NOT PURCHASE AT BEST BUY-WON'T TAKE A CALL
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SO HORRIBLE-HAD GREAT HELP WITH QUALITY STORE PERSON NOT WHERE I LIVE. NEED HELP AND CAN'T GET THRU AND ONLY OFF SHORE CIRCLE CHAT AND CALLS-WORST PLACE TO BUY NOW AND HAD NO IDEA.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, CarolD. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
MJ's Pan
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A terrible refrigerator freezes food on shelf at normal temps Only bought it because it fit space. Terrible appliance. Can't wait for it to fail to get another brand. And it appears it will konk-out due to poor quality
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, MichaelH. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broken basket they did not wanted to change at the store
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Gilly, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Freezes food in fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Whirlpool has gone downhill over the years. Very dissatisfied as it freezes food even when top shelf is empty. Definitely not enough room for all my family’s food. Whirlpool should furnish shelves for each space mad available instead of charging more for extra shelves.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey JDoggy! At Whirlpool, we are constantly working to improve our appliances and our service, and it is only through feedback from customers like yourself that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. If you have any further concerns please reach out to us directly at 1-800-253-1301, or via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare.
Like Tinnitus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, the compressor emits a continuous whistling sound, like tinnitus. Whirlpool service was here and told us this was normal. Very disappointing, very annoying. I have no idea what we can do now.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, Hauke. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
I made a mistake
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.too narrow I made a mistake unfortunately nothing to do now… it is very hard to fit stuff in there
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello! We manufacture different models with various features and accessory designs to be versatile in meeting the needs of most users. We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern has caused you. Thank you for providing this valuable feedback. We will pass this information along.
Piece of junk
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator stopped cooling 2 days after Best Buy installed it and all the food inside spoiled. Best Buy had already removed the old fridge but then said it would take over 6 weeks to get a replacement.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Alex, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
PC
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap made. I prefer kitchenaid but they stop making counter depth 69 tall. Whirlpool is very fragile inside. It’s not a fridge for a family with young kids.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Fragile, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Ice Maker is inefficient
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice bucket in the freezer takes three days for it to refill. The ice making process is rather slow. Is there a setting we can adjust to make ice making more efficient? Please advise.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Namaste, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.