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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 1293 reviews

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Rating by feature

  • Storage Capacity

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.0 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, size, capacity, efficient use of space, and appealing design of the 20.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator. However, some customers have expressed concerns about the noise level, shelving, and ice maker functionality. Some find the ice maker to be quite loud, and others have noted a lack of shelving in the freezer. There have also been a few reports of the ice maker malfunctioning.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 1,293 reviews
  • Rated 4 out of 5 stars

    Good Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Refrigerator, the interior is small but adequate. Shelf configuration is very basic. It runs quetly and the ice works well. Water dispenser is not very tall, doesnt work with some water bottles. Overall it is a good Fridge

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Great frig for smaller spaces

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit for a smaller space. Interior refrigerator and freezer meets our needs without taking up a lot of space. Also, NO FINGERPRINT exterior makes it easier to clean.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    My new frig

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good easy to use frig. Only drawback is thst refrigerator door sqeeks when opened wide. Good temperature control for both frig and fr3.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Huge Space, easy clean, great looks!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this frig a little over a year ago. I’ve been extremely happy with my purchase. I’ve owned side by sides in the past but always hated to lose of space do to the ice maker. The whirlpool refrigerator has stuffed the ice maker in the door opening up the top self for storage. This counter depth frig has so much more usable space then the traditional size frig. Easy to clean and great looks of the dark stainless steal make this a no brainer. I’ve read the reviews about the noise but I can’t tell the difference from any other unit of been around. Best Buy delivery was on time, professional, and fast.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Off to a good start!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New side by side with the water filter and ice maker. So far a big improvement over my former xl fridge and drawer freezer. Adequate storage but the veggie drawers are a little tight. Would rather have more drawer and shelf space than door storage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Value and Not an LG

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are so much happier with this refrigerator than our last- it looks very upscale for the price. Good temperature control. I love the front water dispenser measuring system.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ice bin leaks water

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After making ice for several days and using it, I opened the ice bin and water poured out from the bottom of the ice bin to the floor. I don’t think this should be normal. Refrigerator is cold freezer is cold icemaker is making ice, I’m afraid to open the bin.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    worth the money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very nice side by side. Plenty of room for all different size items. Very quite and cools items quickly. Would buy again if I needed one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good refrigerator it has a lot space and it has ice

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Shelving

    Rated 4 out of 5 stars

    Good Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs great! Wish there was more shelving on both sides

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good and looks great in my kitchen.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with the purchase thus far. I just wish the shelves were more secure. The finger print resistant is good so far. Best Buy delivered the product on time as scheduled. I am not so sure that I understand why a counter depth fridge cost more than the standard size.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Nice Refrigerator!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only a month in use but is quite a nice appliance. Its quiet and quite big with lots of storage. Love the ice maker with ice storage on the door freeing up a shelf.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Product great / delivery horrible

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE BAD - Fridge works great; during delivery Best Buy delivery folks broke the ice maker water line off in the wall. Started screaming at my wife (I was not home) that she was the problem-what???. Had to have a plumber come out to repair. ***THE GOOD- Best Buy insurance/claims folks were amazing, settled claim within 2 days. Definitely not happy with the delivery - product works great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Upgraded kitchen appliances

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 16 years with bisque appliances I upgraded to Whirlpool Black Stainless Steel. Have only had them a week but so far I am thrilled with counter depth side by side fridge, dishwasher with stainless steel interior, convection/regular range, and overhead mounted microwave. My sales representative pointed me to just the right items to fulfill my needs without breaking the bank. Delivery and installation was AWSOME and as promised. The black stainless looks great with my new granite countertops.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good counter depth refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the cheapest side by side counter depth refrigerator amoung smashing, Lg and Whirlpool.Space is adequate and functionalilty\feature is decent. There were some white spots on corner ( seems to be known issues with Whirlpool) ..Apart from it, refrigerator is okay and good for daily use

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Sleek & Modern Fridge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful fridge and very sleek. Fits perfectly in my kitchen. Looks deceiving but it actually holds a lot of items.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice smaller size fridge.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice fridge. Specifically like the ice maker and how you can open up the compartment inside to scoop out ice . Only thing we don't like is that the door handles do not line up evenly. Installer attempted to fix but couldn't. Noticed this problem in the store display model as well.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design

    Rated 5 out of 5 stars

    Overall a great counter depth refrigerator

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a great counter depth refrigerator. Sleek design and plenty of space. Simple water and ice maker controls.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Beware of low quality parts

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Read this before you decide to buy this Whirlpool refrigerator or any Whirlpool refrigerator. We bought a new home in May 2020, and purchased this refrigerator. We installed it and moved in July 2020. By June 2021 (less than 1 year) two of the bins completely failed, with the plastic breaking. And the latch on the ice bucket broke rendering the ice machine useless. I opened a ticket with Whirpool and spoke to their customer care supervisors about my experience and they sent me a link to Repair Clinic to order new parts. They also let me know these parts were only covered for 30 days under their "cosmetic" warranty. They never once apologized for my experience with their product, nor offered any type of support to resolve the issue. So I'm issuing you fair warning, it's a cheap product. The drawers will break. The latches will break. And there's nothing you can do short of paying large sums of money to order replacement parts to stay on top of the maintenance. Find another brand that manufactures a quality product and stands behind it.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Rjdonaldson, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color. Excellent refrigerator. Has a little scratch but that’s pretty much.

    I would recommend this to a friend