Customer Ratings & Reviews

We purchased this refrigerator about 4 years ago and after 2 years a technician had to come out to fix an issue with the ice maker due to wire fraying at bottom of freezer door. Soon after that, several of the plastic trays in the refrigerator had to be replaced due to cracks and breaks. Now, the ice maker is out again due to the wire fraying (service technician indicated this is a common problem with Whirlpool refrigerators). Also, one of the freezer bins is now broken. I called whirlpool to see if there’s a recall or some kind of replacement kit, but the customer service rep only offered a 20% discount. Replacing all of the cracked bins and repeatedly fixing frayed wire is expensive AND frustrating. DO NOT BUY THIS REFRIGERATOR!!. Don’t repeat our mistake.

This is a great fridge with a ton of space inside, especially given it's relatively modest exterior dimensions. Looks beautiful and is very quiet. Can fit large items in the water and ice area for easy filling. The measured fill is actually pretty cool and handy. You can set your 32oz water bottle down, walk away and come back when it's full. I like the ice maker in the door rather than in the top of the freezer. It's takes up space wherever you put it, but feels less obtrusive in the door. If you don't like the ice/water dispenser taking up space, then get one without. Highly recommend this to a friend. The only reason I gave it 4 stars is because it doesn't come with a traditional egg tray/shelf in the door. I would like to have given it 4.8 stars.

I have had this fridge for the past 5 months or so and so far it is excellent. It is quiet and works perfectly. I highly recommend this model.

I've owned this for 6 months. It's an upgrade to a 17 year old Whirlpool side-by-side. What I love: 1 - My food is fresher longer, my frozen food is colder, even my ice packs are colder resulting in my lunch box staying colder longer. I didn't even realize to what extent my older fridge was under-performing. 2 - The freezer is awesome, so much space, easy to see everything. I love the drawers in the freezer. No freezer burn. 3 - The filtered ice and water taste great. I like the Measured Fill option; I can walk away while my large water bottle fills up. The crushed ice is a combo of "snow" and crunchy pellets. No complaints on the ice maker, we always have ice. The Measured Fill isn't perfectly calibrated even after "calibrating" it, but it's still super convenient. 4 - I love the large door bins, and that I can adjust them. 5 - The unit has not given us any mechanical issues whatsoever. It is not noisy. It is easy to clean, in and out. The finish still looks great. Disappointments: For the reasons listed below, I initially regretted not choosing a french-drawer style instead of side-by-side. In fact I almost called Best Buy to exchange it. 1 - Produce drawers: Only one of the produce drawers has humidity control. Upon inspection, humidity control is simply a vent that opens and closes. Leafy veggies like the vent closed, so I store leafy veggies in the drawer without the vent, and I'm somewhat less concerned now. Also, the bottom drawer is about 35% smaller than the top drawer. I thought I was gaining double produce storage as compared to my old side-by-side, but not really. I still find myself needing more produce storage. Finally, this Whirlpool model does not include the Produce Keeper accessory. I researched and found them online and added them to my produce drawers. About $20 bucks. I also found other products on the market that accomplish the same task, so I'm now less concerned about the lack of this feature. 2 - No "butter dish", and there is a spot for it. I found the part online and ordered it, about $35 bucks. IMHO I should not have had to buy this separately. 3 - I HAVE MORE SPACE BUT I CAN'T ACCESS ALL OF IT. The shelves do not adjust (only one extra shelf bracket to play with), and the filter housings are in the way on the top shelf. If the shelves would adjust, this model would be so much better. Losing the ability to infinitely rearrange my shelves is a DOWNGRADE from my old fridge. This was the main deal breaker for me. The top shelf is the best place for tall items or stacking lots of food prep containers, but the water filter and air filter housings are in the way. The shelves are the exact same width as my old fridge; space is gained by making them deeper, not wider. This translates to moving things around to get to items in back. To remedy that, I purchased a variety of deep fridge bins. I probably spent close to $100 in fridge bins, including deep egg holders. To summarize my disappointments, I had high expectations of a luxurious amount of additional space on both sides, but I still find myself needing more space on the refrigerator side. I still have to clean out and rearrange on grocery day. I will say that I am less frustrated than I was 4 months ago, but I also invested a lot of money in accessories. It is also possible that the french door style would have left me with some of the same or other frustrations; I've never owned one to know. I am at least very happy with its performance and the filtered water and ice. I even cancelled my water delivery service! (Side note, I've found Best Buy to have the best price on the water and air filters when using their auto-delivery service.)

pick this up from best buy outlet with a few dents on sides( which are covered by wall and counters so no big deal) other than that its perfect visually. love the size and features of this model (my 6 yo granddaughter found out how to make it dispense water automatically) i didn't even know that was a feature. as i said got this from the outlet so the price of 566 was to good to pass up and we are glad we didn't. very happy with purchase

We had this refrigerator over a month now, and I had the standard refrigerator with the freezer on top. I have always wanted a side by side and now I know why. You can see everything and it has so much more room that what we previously had. The ice maker is the bomb. You can see from inside the freezer, and remove easily as well if needed.

love my new Fridge looks great plenty of room.and the finish is great .the ice and water in the door is great also

This is a great basic fridge. I love the extra room in the freezer, the smaller ice cubes, the eases of opening the ice bin and the keypad on the door. The smudge proof stainless finish is a must with four kids. However I miss being able to adjust the shelves in the fridge wherever I want and the closed compartment on the door where I used to keep my eggs. As others have commented the water is somewhat loud. This is replacing a 14 year old Kenmore Elite.

Looks good, but there isn’t much else going for it. For starters, it’s noisy (the repairman they sent said thats normal because of the variable speed compressor, but I can hear it when it comes on from my living room (wall in between) and even in my bedroom with the door closed… Secondly, the water comes out at 55 degrees minimum…according to the repairman they sent, thats a design flaw..he said the water line comes in, goes to the filter, through the tubing in the fridge to cool down and then back out of the cooled area before getting to the dispenser. Additionally, the ice/water paddles are hard to push and I feel like they might break, thank goodness there is an auto-fill feature in the water, too bad you have to reset the number of ounces each time if it isn’t just 8 (our cups hold 32+ oz so it’s kind of annoying to be pushing buttons constantly) Oh, and it arrived with the doors misaligned… not sure what they did from the time I saw it and they took it to the back room and when they delivered it, bit they dented the door and misaligned them. The repair guy got the doors mostly aligned and bestbuy gave me a $200 gift card for the dent in the door, bit still. Between this new fridge and the new washing machine, both having issues, I’m becoming very disenfranchised wby th the brand.

Full disclosure I'm a tactile shopper but due to current COVID- 19/quarantine obstacles I had to make a purchase that was not in person. Our refrigerator took a dump and I unexpectedly become a fervent researcher of Side-by-Side vs French doors and standard depth vs cupboard depth etc... In addition to the constraints of ordering online I was also faced with many products not being immediately available. Maybe multiple families were experiencing a need to replace their appliances?? We wanted a refrigerator asap so I may have settled too hastily. This fridge is adequate, however I find some things lacking. The shelves are not as sturdy and as high quality as the fridge we were replacing. There is an empty butter shelf that through reviews I knew wasn't going to come automatically with the purchase, but unfortunately I haven't been able to easily figure out to to purchase one and install it. Plus side: the ice machine is substantial !! Negative: I froze 2 dozen eggs and a couple of cans of seltzer because of the precarious placement of certain perishables on certain shelves. We are still trying to figure out the best arrangement in the fridge as to not freeze items and develop frost in the refrigerator side of the unit. There is a clear (crookedly placed) sticker in the fridge side that warns to not place items that would prevent proper air flow. It's a Tetris sort of situation. The outside cleans up nicely. Its facade is magnetic. Bummer: I already have suspicious dents in the front of the freezer that no one in the house is owning up to. I don't think the installers did it. I have 2 active young children, so it wouldn't be surprise that one of their creations was taking a test flight in the kitchen and crash landed into the freezer door. negative: dents fairly easily (in our house0 The Best Buy installers were swift and efficient. No complaints. The customer service gentleman that I spoke with prior to my purchase was informative and personable. No regrets from purchasing through Best Buy.

I bought this to replace my 10 yr old Whirlpool fridge that wasnt working well. This has Plenty of room! The freezer's ice maker is located on the door,, so you have all that extra space in the freezer. Has crushed ice, cubes, and you can pre-measure the amount of water from the dispenser so you dont have to stand there waiting for the glass to fill. I highly recommend this!

My husband and I needed a new refrigerator and after pricing several online we ended up at Best Buy. The salesman was very patient with us as we looked at 3 or 4 different models. We finally decided on the side by side Whirlpool model. My favorite thing about this refrigerator is the crushed ice. It is so finely crushed, just the way crushed ice should be. I also like the measured fill option: I select how many ounces/cups/liters I want to use, put my container in place, press the button and it automatically fills up the container without me having to stand there pressing the water button. I also like that the ice and water dispensers don't stop functioning when you open the other door of the refrigerator. My only dislike is how the temperature of the water dispenser fluctuates sometimes even after I adjust it (this explains the 4 star rating). However, I would absolutely recommend this product.

For a family of 4, it gets the job done. No issues with the ice maker as others have reported, it's always full. Only 4 stars because the cost of replacement filters is ridiculous and they do not last as long as they are supposed to. I've had the unit since September 2023 and already changed the filter four times.

Had to replace our Samsung refrigerator and decided on this model after much contemplation. Overall, we are happy with this purchase. It has great storage space and fits all of our food really nicely. I love the auto dispensing water feature which allows you to walk away while your glass is filled. The ice maker works well, but I do find the dispensing to be annoying at times. Cubes will often miss the glass and end up on the floor, and they don't come out as fast as I'd like, so I'll often pull the ice manually. Other than that, I highly recommend this model.

I like the refrigerator it has ample space and I love the ice maker being in the door it allows for more freezer space.

So far it has been great. The stainless steel seems to not be a finger print magnet like the last fridge I owned. The lighting inside the refrigerator and freezer are perfect. The fridge is quiet. It is nice having the ice maker in the freezer, in its own casing on the door.

Our new whirlpool refrigerator from Best Buy looks a lot like our old refrigerator but it is much cheaper and so far so good. The ice maker is much better than our old one which was about 3x the price. It is mostly very quiet every now and then I hear it running

Very nice refrigerator! Lots of room, real good lighting and nice display. However, when ice maker is refilling or someone is getting water from dispenser, water line is noisy. It is not overly loud, but more or less distracting. I would still get this refrigerator again!

Basically I like this refrigerator except for the water and ice. The water is barely cool when it first comes out and then becomes lukewarm. There is no way to get the water colder and it dispenses very slowly. The ice is very loud when it makes and drops into the container.

I love the design of the ice maker being at the side door. Allowing more space inside. More fridge should adopt this design from now on!