Customer Ratings & Reviews

pick this up from best buy outlet with a few dents on sides( which are covered by wall and counters so no big deal) other than that its perfect visually. love the size and features of this model (my 6 yo granddaughter found out how to make it dispense water automatically) i didn't even know that was a feature. as i said got this from the outlet so the price of 566 was to good to pass up and we are glad we didn't. very happy with purchase

We had this refrigerator over a month now, and I had the standard refrigerator with the freezer on top. I have always wanted a side by side and now I know why. You can see everything and it has so much more room that what we previously had. The ice maker is the bomb. You can see from inside the freezer, and remove easily as well if needed.

This is a great basic fridge. I love the extra room in the freezer, the smaller ice cubes, the eases of opening the ice bin and the keypad on the door. The smudge proof stainless finish is a must with four kids. However I miss being able to adjust the shelves in the fridge wherever I want and the closed compartment on the door where I used to keep my eggs. As others have commented the water is somewhat loud. This is replacing a 14 year old Kenmore Elite.

We purchased this refrigerator about 4 years ago and after 2 years a technician had to come out to fix an issue with the ice maker due to wire fraying at bottom of freezer door. Soon after that, several of the plastic trays in the refrigerator had to be replaced due to cracks and breaks. Now, the ice maker is out again due to the wire fraying (service technician indicated this is a common problem with Whirlpool refrigerators). Also, one of the freezer bins is now broken. I called whirlpool to see if there’s a recall or some kind of replacement kit, but the customer service rep only offered a 20% discount. Replacing all of the cracked bins and repeatedly fixing frayed wire is expensive AND frustrating. DO NOT BUY THIS REFRIGERATOR!!. Don’t repeat our mistake.

Love my refrigerator--plenty of space. Like the ice maker on the side door. Glad that I bought it.

I bought this to replace my 10 yr old Whirlpool fridge that wasnt working well. This has Plenty of room! The freezer's ice maker is located on the door,, so you have all that extra space in the freezer. Has crushed ice, cubes, and you can pre-measure the amount of water from the dispenser so you dont have to stand there waiting for the glass to fill. I highly recommend this!

Full disclosure I'm a tactile shopper but due to current COVID- 19/quarantine obstacles I had to make a purchase that was not in person. Our refrigerator took a dump and I unexpectedly become a fervent researcher of Side-by-Side vs French doors and standard depth vs cupboard depth etc... In addition to the constraints of ordering online I was also faced with many products not being immediately available. Maybe multiple families were experiencing a need to replace their appliances?? We wanted a refrigerator asap so I may have settled too hastily. This fridge is adequate, however I find some things lacking. The shelves are not as sturdy and as high quality as the fridge we were replacing. There is an empty butter shelf that through reviews I knew wasn't going to come automatically with the purchase, but unfortunately I haven't been able to easily figure out to to purchase one and install it. Plus side: the ice machine is substantial !! Negative: I froze 2 dozen eggs and a couple of cans of seltzer because of the precarious placement of certain perishables on certain shelves. We are still trying to figure out the best arrangement in the fridge as to not freeze items and develop frost in the refrigerator side of the unit. There is a clear (crookedly placed) sticker in the fridge side that warns to not place items that would prevent proper air flow. It's a Tetris sort of situation. The outside cleans up nicely. Its facade is magnetic. Bummer: I already have suspicious dents in the front of the freezer that no one in the house is owning up to. I don't think the installers did it. I have 2 active young children, so it wouldn't be surprise that one of their creations was taking a test flight in the kitchen and crash landed into the freezer door. negative: dents fairly easily (in our house0 The Best Buy installers were swift and efficient. No complaints. The customer service gentleman that I spoke with prior to my purchase was informative and personable. No regrets from purchasing through Best Buy.

My husband and I needed a new refrigerator and after pricing several online we ended up at Best Buy. The salesman was very patient with us as we looked at 3 or 4 different models. We finally decided on the side by side Whirlpool model. My favorite thing about this refrigerator is the crushed ice. It is so finely crushed, just the way crushed ice should be. I also like the measured fill option: I select how many ounces/cups/liters I want to use, put my container in place, press the button and it automatically fills up the container without me having to stand there pressing the water button. I also like that the ice and water dispensers don't stop functioning when you open the other door of the refrigerator. My only dislike is how the temperature of the water dispenser fluctuates sometimes even after I adjust it (this explains the 4 star rating). However, I would absolutely recommend this product.

love my new Fridge looks great plenty of room.and the finish is great .the ice and water in the door is great also

Our new whirlpool refrigerator from Best Buy looks a lot like our old refrigerator but it is much cheaper and so far so good. The ice maker is much better than our old one which was about 3x the price. It is mostly very quiet every now and then I hear it running

So far it has been great. The stainless steel seems to not be a finger print magnet like the last fridge I owned. The lighting inside the refrigerator and freezer are perfect. The fridge is quiet. It is nice having the ice maker in the freezer, in its own casing on the door.

Very nice refrigerator! Lots of room, real good lighting and nice display. However, when ice maker is refilling or someone is getting water from dispenser, water line is noisy. It is not overly loud, but more or less distracting. I would still get this refrigerator again!

Had to replace our Samsung refrigerator and decided on this model after much contemplation. Overall, we are happy with this purchase. It has great storage space and fits all of our food really nicely. I love the auto dispensing water feature which allows you to walk away while your glass is filled. The ice maker works well, but I do find the dispensing to be annoying at times. Cubes will often miss the glass and end up on the floor, and they don't come out as fast as I'd like, so I'll often pull the ice manually. Other than that, I highly recommend this model.

I've only had the fridge for a few weeks now but so far it has been fantastic. It would be a five star fridge, but I'm going to list one super small inconvenience that I just wish would change, and I know I'm not the only one! Way too many people have the same gripe about this fridge and I just hated having to spend another $50 or whatever to order the butter shelf. WHY DOES THIS NOT COME WITH A BUTTER SHELF!? Ridiculous. Other than that, it's a five star fridge so far. Does not have as good of finish quality as some other brands. I have seen some reviews stating that there was an overflow of glue/adhesive in some areas and that held true for my fridge. Fingerprint resistance is top notch though. Ice maker has been a champ. Currently, I would absolutely buy the fridge again.

I was very apprehensive about buying this fridge because reviews can be so misleading. We were in a bind because choices in the size and color (black) we needed are very limited, so this Whirlpool checked off all those boxes. Delivery was EXCELLENT. Our 2 guys knew what they were doing and it went very smooth. So far, so good. Love the lighting, all the room inside. It’s quiet. One question I had was why the freezer door is higher than the refrigerator door? I read about it in the manual and there is an adjustment, so we will do that. Another small complaint is the symmetry of the drain in the water/ice door. Looks funny to me, and the delivery guy said he noticed it too, but I was the first customer to mention it. I noticed it on the floor model in the store as well so it’s a design issue. Not a deal breaker. I am very happy so far.

I like the refrigerator it has ample space and I love the ice maker being in the door it allows for more freezer space.

Great product. All accessories and components work great.

I love the design of the ice maker being at the side door. Allowing more space inside. More fridge should adopt this design from now on!

Fridge is pretty good with a lot of space. Water filter and ice maker are pretty spot on as well. I’ve gets made a bit slow but not a problem for a small household. The only issue I have is the back of the fridge, the tubes where the water goes through is a bit fragile. They broke and we had water spraying on the floor and wall for a while. I was able to fix it but have to be cautious about the fridge being up against the wall.

For a family of 4, it gets the job done. No issues with the ice maker as others have reported, it's always full. Only 4 stars because the cost of replacement filters is ridiculous and they do not last as long as they are supposed to. I've had the unit since September 2023 and already changed the filter four times.